This company is the worst. Their customer service representatives are so rude. Communication is awful, if they do not have an answer to your query as to why 30 days later they have not refunded your cancelled flight ticket, they end the conversation by logging off or cutting you off. I have never ever come across a company so viscious and unethical before. They deserve to be shut down completely. Absolute shocking! Please please, do not spend any money with this company, they are quick to take and impossible to get through to when it comes to refunds due to covid. They closed their already useless phone services and moved everything online, so that the reps can easily disconnect the chat when they ate questioned about refunds. If you book a packaged holiday through them they will ask you to contact Ryan air yourself to ask for refunds for the flight.