After 2 months of ringing over 20 live chats we finally got are money back,after speaking to numerous people who have told us to cry poverty and can’t even pay for food to feed are children we decided to give it a go,after 45 mins of waiting we got through on live chat and did exactly what we was told, low and behold they refunded all are money except £50 for cancellation which I still think it’s a joke,I will never use this company ever again but my message here is just to try and help other customers out,hope it helps people stay safe and hopefully like myself stay clear of love holidays discrace of a company