We booked a trip to Poland with Loveholiday.com as per contract we paid our deposit, and over the period of three months paid we paid the full amount. Everything seemed in place and waited for the travel date. However, our package holiday was then split, Half our money was sent to Easy jet then March 23rd lock down started. We were still told by LH we were still flying even though the FCO in the UK and the Polish government stated that there would be no travelling to and from Poland. LH failed to correspond in a timely manner, virtually no direct communication with LH, the web page was a farce, we were informed that I holiday is cancelled! So as per 2018 Travel Package Regulations I asked for a full refund? But No! I was told this was not going to happen, I would eventually receive a refund from East jet separately! and a credit note for the rest of the holiday. So the next journey was to get my money back. This Travel Agent is an abhorrent firm driven by financial gain they will not give you your money back. However, I have the skill set to tackle such firms, firstly I challenged their policy, then warned them I would be taking the following action. Because I paid by Credit Card, I would have the benefit of using the Charge back scheme. I invoked this action proving that LH did not follow the law, and failed to correspond in a timely manner. I suggest If you are thinking about using Loveholiday.com Think again! remember, you have worked hard for your holiday, why would you give up your money to a firm who does not care about your needs and if you get into difficulties you will not get your money back, although they state they are ABTA & ATOL protected remember these are a mediation company & the certificate (ATOL) only repatriates you to the UK if the company folds that it! So finally, DO NOT BOOK WITH THIS COMPANY. most Agents are just a bank who take your money and sell on your travel plans, either a cheaper flight with night time flights ( your are informed a few weeks before) and a change of hotel or resort not what you have asked for? Always pay with your Credit Card, never us an agent, Search and book independently you will not regret it, why? because now you are the agent and in control of your holiday!