Booked a holiday last year for a weekend break, the holiday company is a joke, I was suppose to go on holiday on the 29th May and I have repeatedly tried to get a refund, I have had one email saying they would process this but that was over a month ago, also, there is absolutely no way of contact them! No phone number can be used only on line chat which is constantly busy and you cannot get on.Would never recommend this company due to the terrible customer service, Airbnb, booking.com have been fantastic turn around for refund in days and the way forward is not to go with these companies! had to tick the radio buttons below but this is still not resolved. Would have given 0 if possible.