STEPHEN: Loveholidays gets Trustpilot to get you banned if you post negative reviews - Trustpilot is not independent nor authentic- see the fake 5 star reviews they allow to be posted. The main thing that no-one in the media seems to be addressing is that even though you booked 3 elements through LH and paid one price and they booked the flights, when you want a refund they might refund hotel and transfers but won't refund flights as the holiday was "not a package". Oh yes it was, in the definition of a package under the 2018 regulations. They say "go to airline", airline won't refund as LH booked the flights on their own credit card, so Catch 22. I think the best way forward with this specific issue if anyone is experiencing it is to bombard current consumer programmes like "Your Money and your life" , "The Martin Lewis Money Programme" and "Watchdog" with the details (email addresses are easily found on line) and then if they get enough of the same issue from loads of people they might take action.And it would warn future holidaymakers never to book with LH. (Oh, and ABTA are useless too - they do not protect your holiday in the way they advertise, they are in league with the travel companies and protect THEM not you....)