Like others awful experience over trying to get a refund. After saying they would only give a credit I wrote to their legal dept by recorded delivery requesting a refund. The letter was returned as they refused to accept service! Then their website changed to sayd they would give a refund. I applied for this and then later had an email to say you have to phone them to confirm the amount of the refund (sic) and give your card details (but they have them!!). It added of by the way we are experiencing high demand so you may have to wait a long time on your call before answered. Reading the other reviews it seems that the phone call is just another delaying tactic. They behaviour is beyond unacceptable.