Extremely appalling customer service. Have waited almost 5 months to receive my refund for a package holiday. I've had to contact them 6 or 7 times, and each time the customer service representative tells me something different. Yes, 6 or 7 times I was told contradicting refund information. Would never use this company again. Phone line doesn't work, chat representatives are always too busy - clearly short staffed. Shameful service, 1 star is too good for this company.
4 years ago
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