Booked our hols to Gran Canaria all inclusive, paid LH all the money. We were on the EasyJet plane (the company LH chose to fly us out), sat at end of runway when announcement that flight cancelled due to sandstorms. Tried to contact LH next day, which was Sunday, as didn’t arrive home till midnight and couldn’t get hold of them. Left message on their Resolver. No one contacted me so rang on the Monday to be told if I wanted to go out to GC I would have to pay the flights, I asked about our all inclusive booking at the hotel and was told the room would now be gone and if we wanted to book room, we would also have to pay for that. After lots and lots of emails, they eventually gave us a refund but have kept £431.00 without any explanation. Tried to contact every way I can but can’t get any response. Even done x2 recorded delivery letters and both times ‘company refused to sign for letter’ and both letters have ended up back on my doorstep. I have now gone through Small Claims Court to try and get this £432.00 back. I will not use LH again and would advise anyone else thinking of using LH, please think again!