Shocking customer service. We were due to go to Majorca on 17th July, they cancelled holiday on 10th with no reason why. Flights still went. We have had refund for hotel and transfer but in order to get refund for flights I have to speak to the airline to claim taxes back. Taken me hours on live chat this morning to get any kind of answer, and I consider myself lucky to have been able to get on. Unless you sit there at 8.55 and keep refreshing you have no chance. No number to speak to anyone. AVOID this company at all costs, disgraceful lack of communication from them.