We were due to fly to turkey on 2nd August. I contacted the hotel myself to make sure everything was ok, got told hotel is closed this year. L.H have refunded accomodation (after many hrs/days trying to get through to live chat. They refuse to refund easyJet flights as flight is still scheduled. easyJet say it's not their responsibility. But.... It's a PACKAGE holiday and L.H claim they refund the entire package if ANY part of it is cancelled. 11 of us including 4 kids and flight costs were over 5k! Disgusting behaviour, appalling and rude customer service, deplorable company. Will NEVER use them again. BE WARNED!!!!
4 years ago
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