Like many others I am of the understanding that the highly rated reviews are possibly written by Love Holidays staff. If so, would they not be better served working from home as millions of others are. I have used this company before and had no issues however I have had nothing but problems regarding the cancellation of my booking due to Covid-19. I am aware these are uncertain times and waiting for refunds is trivial in respect of what some people have suffered however, a level of service should have been provided. To not be able to speak to anyone is totally unprofessional. I had another two holidays booked this year and I did have to hold for the over an hour with both but at least there was a person at the other end of the phone to assist and assure. I am absolutely disgusted in the manner in which this company has conducted itself. Even though my flight was cancelled in May the company kept trying to take the balance of over £1200 right up until a week before I was due to go which July. Fortunately enough, prior to this, my card had been fraudulently used so nothing further could be taken. I have constantly tried to contact via live chat and have a photo copy of all chats. I was lucky enough to finally get through on one occasion to a chap called Asmed who, once I explained my problem, exited from the conversation!!! I will NEVER use this company again and would suggest, if you are reading this, to take my advice. I am still at the end of August waiting for funds!!!