If I could give zero stars I would. Near on impossible to get hold of unless you are prepared to put aside an entire day waiting on live chat. When I eventually got through, more often than the agent disconnected and I was put back in the queue having to explain again what my query was. They charged me and my family over £500 in cancellation charges, despite the airline giving a full refund. Been waiting for a refund since mid June and it eventually came through this morning. Would not book again with this company if you paid me.
4 years ago
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