For those who are being told to contact the airline themselves to sort the refund please persevere,I was due to fly in 2 weeks, having been told no it’s the travel agents job and vice versa on at least 3 occasions I have managed to convince the airline (easyjet) that I am the poor victim and they have finally changed them to next year for me, albeit at the current selling price,I have also through live chat managed to get a credit note for the hotel, shouldn’t have been down to me to sort but keep going, I have used love holidays for the past 5 years but if they end up going bust then they only have themselves to blame, it’s the poor staff on the ground who will suffer, the management should hang their heads in shame.