Terrible customer service. We are due to travel to Turkey tomorrow, and we have received an email this evening to advise our accommodation has changed. After looking at photos and reading some reviews, it's clear this place is a dive and the cost is nowhere near what we had originally paid. I contacted Love Holidays through live chat (they have shut the call centre) and the chap advised me that, even though they made the change the day before I am due to travel, there is nothing they can do. An absolute shambles.
4 years ago
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