Do not expect to get your refund in full or in time! My flights were cancelled due to covid and they made me wait 3 months to only get a partial refund which only covered my accommodation. I was literally chasing them everyday for a refund for my flights (which was over £1200) and they kept telling me that they are waiting for this amount from the airlines even though the airlines confirmed to me that they are not responsible for this so they kept lying to me. I have to wait hours just to get through to someone who can never give me an answer. I am still waiting for this amount!