I booked a holiday in January 2020 for travel 5th September 2020. Flight was cancelled and so love holidays contacted me to offer change or refund. I opted for refund. Flight was with easyjet who I dealt with direct and they refunded love holidays the flight cost, love holidays have since paid this to me. I have today received refund receipt from love holidays for hotel.. I did not need to contact love holidays they kept me informed & kept to their side of the deal. Happy enough! Sorry for all those that haven't had a good experience. Patience is a virtue & in these times patience is greatly needed.