We received a notification from Love Holidays that due to Covid or hotel booking had been cancelled, this was 2 days before we were due to arrive there. I contacted the hotel as we have stayed there many times and they said there wasn't a problem at their hotel, but LH had decided to cancel all of their bookings. Tried CHAT and was told they would be in touch. I came to a private arrangement with the hotel and have now booked in the hotel. Tried chat again to be told the in resort team are the only ones that can help, looks like I will probably be back home before the in resort team get in touch. All I want is the money back I have them 9 months ago!!