Booked a package holiday with Love holidays ... NEVER AGAIN !!!! Our return flight had been changed by two days... within 4 days of our departure date. contacted love holidays for advise via the online chat which felt like we were talking to a school child !!! stated they would get back to us within 72hrs.. which appeared to be a standard response. Needless to say we heard nothing back from them. So we attempted the online chat again.. which took some time to get through and asked if it was possible to extend our hotel stay by two nights. Love holidays said they would enquire with the hotel and get back to us through the manage your booking section again within 72hrs... of which, if we had waited would have taken us past our departure date !!! Again we heard nothing back So we took matters into our own hands and contacted the hotel direct to ask if we could extend our stay for a further two nights, the hotel responding straight away with a positive confirmation. We then accepted the new flight schedule and extended our holiday for a further 2 days. Luckily we took matters into our own hands and had a lovely holiday even in these current times. I very much doubt I would ever book another holiday through Love Holidays !!!
4 years ago
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