Still awaiting a refund from a flight cancelled in early April, even though the airline have refunded the money to Love Holidays in early August. Excuses, lies, and incompetence are all you ever get from the online chat, which is now the only way to contact them. When I asked how to complain, I was asked what I wanted to complain about. When I explained, I was told that there is no complaint facility. A quick Google search revealed the amount of truth in that statement, i.e. absolutely none. The guidance explaining the complaints procedure is incorrect and points you to a non-existent section of the 'Manage my Booking' page. The only other option is to complain via postal mail. This is just one example of the ridiculous journey we have been on in our attempt to get our refund. I should add that not once have we actually demanded the money in an unreasonable manner. We have only asked for more information on when we would receive it, and what could possibly cause a business transaction delay of over two months (their latest explanation for the delayed payment). COVID is no longer an excuse. Awful experience, untrustworthy company. In future I will book directly with the airline, by credit card, in order to better protect my hard earned money rather than squander it on charlatans who are only interested in saving their own hides!