In the begin of April my trip was cancelled due to Covid-19 issue and Loveholidays said money refund will be happened in two weeks time, 21 April 2020 .. However I did not yet receive my money (today is 15 October) In summary I have been having daily contacts with Loveholidays support team and each time it is a different answer and at the end nobody are helping or working in my refund. I am able to say that because after finish a call or chat, the loveholidays employee said everyone was requested and do not worries... when I called again, the next time .. I asked how is my refund process and the answer is " Did not yet start, I am doing now for you" .. Ridiculous and unbelievable. I am very disappointed with Loveholidays, not because refund it self (money), because how this company has been doing with me, without any support. Everyone had minimum one issue due to Covid-19, I had more the ten, however all companies were honesty and friendly with me, sending the true history and had a commitment date to provide my refund. In can image, after 180 days (6 months) I just finish now the chat and I do not have any idea of date when I will receive the refund. I asked to speak with the leadership and the support answer was "Loveholidays leadership is not able to speak with customer". Based on that, Loveholidays NEVER more and I really not recommend this company for anyone person in this planet.