I have been trying to get our flight refunded from love holidays since march as we had our holiday cancelled due to covid .I was told at first to contact the airline for the refund ,which I did ,they said love holidays airline agents will have to call them because it's a third party booking having told love holidays this I am still waiting . I have chatted with them five times and spoke to iceland air who have told me it's there to be refunded ,so I know it's there. As I write this my partner is reading reveiws with many people being told the same flannel as me by love holidays so come on love holidays man up and give the hard working people there money back which is theirs not yours and stop hiding behind the supposedly inefficiency of the airlines I'm behind Brian Curtis and his reveiw let's collectively take this company to court in this case more is stronger