Paid for expedited shipping and used the same address I use for any other product and site. Made an order on the 27th paid an extra $20 for expedited 2-4 day shipping. Order was dispstched on the 28th meaning it should be in by the 2nd which is what my email confirmation said. Didn't come in. From the 2nd to the 5th I kept checking my tracking number and nothing changed .. it just said it was shipped since the 29th. Called on the 5th to ask about my order. The lady on the phone was super kind but she did inform me that for some reason they recieved it back and I could either cancel and get a refund or I could try and receive my order again. I confirmed my address with the lady on the phone she said they recieved it back because the address provided was incorrect but over the phone she confirmed there was no issue with the address. I asked over the phone if I were to still going to try an recieve this order. Could I still have it expedited since I paid for it previously and she said yes since it's been paid for. All my friends who knew about this thought it was ridiculous already having paid for it to be delivered fast that i would still just have to wait again but I made no issue of it the lady was nice and helpful and didn't want to make it difficult. But the issue lies here... my new order won't be in till the 11th so at this point I paid for expedited shipping for it to still be late even on the second order... and not only that having paid extra for it from its original date, my order is coming in later then regular shipping from the first initial purchase. My friend had made the same purchase as me without expedited shipping and recieved her package already... don't waste your money on expedited shipping when you are going to recieve it at the same time as regular shipping.
10 months ago
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Lovehoney has a 3.8 average rating from 67 reviews

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