Lovehoney Reviews

Name: Lovehoney
Address: 100 Locksbrook Road, Bath
Rating: 3.33

3.3 Rating 86 Reviews

57 %

of reviewers recommend Lovehoney

Company Reviews

Questions

Metrics

3.3

Based on 86 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Phone:

0800 011 6899

Location:

100 Locksbrook Road
Bath
BA1 3EN

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Lovehoney 1 star review on 7th December 2024

Anonymous // 01/01/2019

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“I returned my order more than 2 months ago and they haven't refunded me, I don't recommend this site, it's a scam site!”

Helpful Report

Posted 2 weeks ago

“Do not order from this company. Ordered 4 items. One showed up completely defective and obviously had been opened before. Have contacted customer service multiple times with no response.”

Helpful Report

Posted 3 months ago

“They would not correct the incorrect address before my package was delivered. They said if the package was returned they would refund me my money. If you contact the carrier they tell you the merchant must contact them to fix the address. Lovehoney stops caring when they get your money!”

Helpful Report

Posted 5 months ago

“In a world where privacy is increasingly compromised, one individual found themselves in a distressing situation. After experiencing a series of unsettling events, including unwanted surveillance and harassment, they felt trapped and powerless. The emotional toll was significant, leading to anxiety and a sense of vulnerability that permeated every aspect of their life. In their search for help, they came across Viperhacknation, a renowned expert in private investigation. With a reputation for discretion and effectiveness, Viperhacknation provided a comprehensive monitoring service that not only identified the source of the harassment but also implemented strategies to reclaim the individual’s peace of mind. Through meticulous investigation and advanced techniques, Viperhacknation was able to uncover the truth behind the unsettling events, allowing the individual to regain control over their life. The transformation was profound. With the support of Viperhacknation, they were able to move forward, free from the shadows of fear and anxiety. The experience not only restored their sense of safety but also empowered them to live their life without the constant worry of being watched. For anyone facing similar challenges, Viperhacknation offers a lifeline. Their expertise in private investigation can help you navigate through difficult situations and reclaim your life. You can reach out to them via email at {𝖵𝗂𝗉𝖾𝗋𝗁𝖺𝖼𝗄𝗇𝖺𝗍𝗂𝗈𝗇@𝗀𝗆𝖺𝗂𝗅.𝖼𝗈𝗆} or send a message through 𝙒𝙝𝙖𝙩𝙨𝘼𝙥𝙥 𝙖𝙩 +44 7404 236210. For more information, visit their website at (𝙑𝙞𝙥𝙚𝙧𝙝𝙖𝙘𝙠𝙣𝙖𝙩𝙞𝙤𝙣.𝙊𝙍𝙂). Don’t hesitate to seek the help you deserve; you are not alone in this journey.”

Helpful Report

Posted 6 months ago

“I purchased a shades of grey greedy girl vibrator. It came to me in a ripped box in a used state. Honestly, it was super gross. My first inclination was to throw it away. Who wants that nastiness in their bedroom? Lovehoney will not refund my money because I didn't take a pic first. Sorry, I'm gen x, I don't live in my phone. A few days later Trustpilot sent me a request to review my experience. I started reading the reviews and someone had the same experience I did with the same toy! Instead of taking this to heart and reviewing their QA process, Lovehoney petitioned Trustpilot to remove the reviews instead. BUYER BEWARE.”

Helpful Report

Posted 6 months ago

“Was looking forward to receiving my new SpunkMaster 3000. Waited in all morning and had no sign of it so I took the dog for a walk, I turn the corner and find the Delivery Man in the back of his van pummelling his Starfish to bits with it !. Needless to say I refused to take it even after he cleaned it with sanitiser and a baby wipe!. So if you’re driving the red van after Kinky Kev on the 9th October make sure you clean the back as he left a Colon Calling Card!”

Helpful Report

Posted 6 months ago

“Worthless products and they don't honor their return policy. Even when they accepted to refund one of the items purchased, they refunded the CHEAPER one even though they sent me labels to return both. They will just steal your money! Stay Away!”

Helpful Report

Posted 9 months ago

“bought from this company got my card number stolen there scammers did not even get what i payed for cannot reach them called the bbb and feds bewere”

Helpful Report

Posted 11 months ago

“Never received parcel, customer service team were very unhelpful, still not resolved have had to open a case with PayPal. Avoid at all costs”

Helpful Report

Posted 1 year ago

“Lied to by Customer services Checked out via googlepay which used my incorrect address. Wasn't given a chance to confirm it. Contacted within 2 hours when I read the order email and realised and CS agent claimed it had been shipped at 8pm at night...which seemed unrealistic at best but I took their word. Was told to redirect it which failed and now a parcel with personal items is at a strangers address with my name on it. Checked the tracking shows it wasnt posted till 7:10am the following day which means I was lied to about the parcel already being posted. Any reasonable company will let you cancel an order with ample notice I feel that 11 hours prior to the item being posted is more than enough time. More than anything I don't apprecaite being lied to to get me off the chat”

Helpful Report

Posted 1 year ago

“They are an absolute scam and make you pay to return the product and then don't honor the 100 day satisfaction promise they market on their website. I consider this a theft on top of a theft. Don't trust that you'll ever get a refund from this company. Especially if you raise a fuss, they just ignore you or flag your account. Spoke to a dozen different employees and most would just not reply or tell me to keep waiting. I did a one day overnight shipping return and 6 weeks later I still don't have my money back.”

Helpful Report

Posted 1 year ago

“Amazing company. Great quality lingerie that I have had for years! The customer care is always great too! Lovehoney is just unreal I also have one of their toys and it's great!”

Helpful Report

Posted 1 year ago

“Bought a toy that injured me and wanted (at the very least) a refund but its been over a Month and a half and still nothing. I have written 8 emails and spoke with 6 different employees and everytime they ask me for a "receipt" of shipping, i show them the tracking and link them to canadapost website with full details and confirmation and they still wont refund me. Ive bought other toys from.them so i know its not a scamsite but it seems like they might avoid refunds by just making ppl go back and forth until they give up.”

Helpful Report

Posted 1 year ago

“Didn’t even receive my item. Paid via PayPal, Lovehoney website changed my address to a Chinese takeaway 4 miles away. Tried to contact but Lovehoney customer services is non existent, doesn’t care and simply won’t do sweet FA just to make their corporate overlords happy they ripped off £50 from a customer during a cost of living crisis. DO NOT GO TO THIS COMPANY. Used Bondara instead, better selections, better quality and guess what they can actually post things out to you correctly. They are liars and thieves.”

Helpful Report

Posted 1 year ago

“I never received my order and have no way to contact poor way to do business”

Helpful Report

Posted 1 year ago

“Lovehoney is amazing and discreet..a wide range of products and lingerie, that never fail to make me feel amazing 💕 lots of toys and vibes to satisfy my many moods”

Helpful Report

Posted 1 year ago

“Slow shipping, unresponsive live chat agents and online customer service contact page. I have made multiple attempts to contact customer service about my order status and only received canned responses from chat agents. Their shipping timeline is clearly not accurate. My order did not even ship out until 6 days after I placed it. I have no problem with lead times but the company offers no way to track what is happening with your order. The company will respond to a negative review you leave on a site, but has yet to answer any customer support service ticketed I placed on their website. They also used the lowest budget DHL e-commerce shipping that is rife with delays and issues. I would strongly advise you to find another company to buy from, there are many options in this industry.”

Helpful Report

Posted 1 year ago

“I've been a Love Honey customer for years but beware it looks like they've gone downhill in terms of their customer service. So it will be a last for me. I purchased some products from Love Honey on 3rd July and they didn't arrive until 10th July, after me chasing and chasing. It's supposed to be first class delivery. And when they did arrived I looked at the products and could see that they were bad quality (no wonder they were on sale). So, I packaged it all up and returned the products promptly. A week went by and I hadn't heard back from Love Honey, so I reached out to them to find out what was going on with my refund. They told me that as the packages had been open I was not eligible for a refund. Which makes no sense, as they clearly hadn't been used, and if you don't open the package, how are you supposed to know what the product looks like? So, I said in this case if you are refusing me a refund, please return the products back to me. As it is all worth £195. To which they replied saying, they had disposed of the products. I then said please could you provide photographic or video evidence and they said, no they couldn't as they've already disposed of them. I have no idea how this is acceptable, they are not refunding, sending the items back or even showing any proof that they have disposed of the items. So now I'm short of £195 with nothing to show for it. SO, I WARN YOU, DO NOT SHOP AT LOVE Honey, Purely a scam.”

Helpful Report

Posted 1 year ago

“Merchandise was shabby and wrong sizes so i returned the items to their warehouse and still have not received any refund for returned merchandise. This is out and out fraud. Do not buy from this company. They have no customer service nor reply to emails. Worst online company I've dealt with.”

Helpful Report

Posted 1 year ago

“Horrible service. I paid for 1 day shipping, yet after 3 days the product hasnt even been shipped yet. Customer service just lies and says it is shipped but is running late. However, FedEx has provided documentation showing they have yet to receive the package. LoveHoney lies.”

Helpful Report

Posted 1 year ago

Lovehoney is rated 3.3 based on 86 reviews