Lovehoney Reviews

Name: Lovehoney
Address: 100 Locksbrook Road, Bath
Rating: 3.70

3.7 Rating 71 Reviews

66 %

of reviewers recommend Lovehoney

Company Reviews

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Metrics

3.7

Based on 71 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Phone:

0800 011 6899

Location:

100 Locksbrook Road
Bath
BA1 3EN

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Lovehoney 1 star review on 18th July 2023

Tanveer

Lovehoney 1 star review on 29th October 2021

Javid

Lovehoney 5 star review on 11th June 2021

Anonymous

Anonymous // 01/01/2019

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“Lovehoney is amazing and discreet..a wide range of products and lingerie, that never fail to make me feel amazing 💕 lots of toys and vibes to satisfy my many moods”

Helpful Report

Posted 1 month ago

“Slow shipping, unresponsive live chat agents and online customer service contact page. I have made multiple attempts to contact customer service about my order status and only received canned responses from chat agents. Their shipping timeline is clearly not accurate. My order did not even ship out until 6 days after I placed it. I have no problem with lead times but the company offers no way to track what is happening with your order. The company will respond to a negative review you leave on a site, but has yet to answer any customer support service ticketed I placed on their website. They also used the lowest budget DHL e-commerce shipping that is rife with delays and issues. I would strongly advise you to find another company to buy from, there are many options in this industry.”

Helpful Report

Posted 2 months ago

“I've been a Love Honey customer for years but beware it looks like they've gone downhill in terms of their customer service. So it will be a last for me. I purchased some products from Love Honey on 3rd July and they didn't arrive until 10th July, after me chasing and chasing. It's supposed to be first class delivery. And when they did arrived I looked at the products and could see that they were bad quality (no wonder they were on sale). So, I packaged it all up and returned the products promptly. A week went by and I hadn't heard back from Love Honey, so I reached out to them to find out what was going on with my refund. They told me that as the packages had been open I was not eligible for a refund. Which makes no sense, as they clearly hadn't been used, and if you don't open the package, how are you supposed to know what the product looks like? So, I said in this case if you are refusing me a refund, please return the products back to me. As it is all worth £195. To which they replied saying, they had disposed of the products. I then said please could you provide photographic or video evidence and they said, no they couldn't as they've already disposed of them. I have no idea how this is acceptable, they are not refunding, sending the items back or even showing any proof that they have disposed of the items. So now I'm short of £195 with nothing to show for it. SO, I WARN YOU, DO NOT SHOP AT LOVE Honey, Purely a scam.”

Helpful Report

Posted 4 months ago

“Merchandise was shabby and wrong sizes so i returned the items to their warehouse and still have not received any refund for returned merchandise. This is out and out fraud. Do not buy from this company. They have no customer service nor reply to emails. Worst online company I've dealt with.”

Helpful Report

Posted 5 months ago

“Horrible service. I paid for 1 day shipping, yet after 3 days the product hasnt even been shipped yet. Customer service just lies and says it is shipped but is running late. However, FedEx has provided documentation showing they have yet to receive the package. LoveHoney lies.”

Helpful Report

Posted 6 months ago

“Do not buy the Lovehoney Mains Powered Classic Metallic Magic Wand, it set on fire after being turned off using the switch on the wand. This could have injured or killed someone, or set the house on fire. The 24/7 contact function is also greatly misleading. There was no one on the phone, and even the chat function is just a bot.”

Helpful Report

Posted 6 months ago

“1st time buyer with this company. Customer service is great however, why use the slowest carrier, DHL? My package was expected on 12/23/2022 and still no package, tracking hasn't update either since it dispatched, it's stuck en route. They won't issue a refund until 12/30/2022, I'm disputing the charges and this company has lost my business.”

Helpful Report

Posted 11 months ago

“Super responsive shop and very friendly. Second time ordering already, it is a pitty that the EU warehouse is in the UK (being in the EU would make things much more easy due to customs) but that is the only downside. Great choice of items and fair pricing if you can get the stuff you want on discount.”

Helpful Report

Posted 1 year ago

“The delivery was prompt but one of the items was faulty. Trying to return it was more difficult than I ever anticipated.”

Helpful Report

Posted 1 year ago

“Paid for expedited shipping and used the same address I use for any other product and site. Made an order on the 27th paid an extra $20 for expedited 2-4 day shipping. Order was dispstched on the 28th meaning it should be in by the 2nd which is what my email confirmation said. Didn't come in. From the 2nd to the 5th I kept checking my tracking number and nothing changed .. it just said it was shipped since the 29th. Called on the 5th to ask about my order. The lady on the phone was super kind but she did inform me that for some reason they recieved it back and I could either cancel and get a refund or I could try and receive my order again. I confirmed my address with the lady on the phone she said they recieved it back because the address provided was incorrect but over the phone she confirmed there was no issue with the address. I asked over the phone if I were to still going to try an recieve this order. Could I still have it expedited since I paid for it previously and she said yes since it's been paid for. All my friends who knew about this thought it was ridiculous already having paid for it to be delivered fast that i would still just have to wait again but I made no issue of it the lady was nice and helpful and didn't want to make it difficult. But the issue lies here... my new order won't be in till the 11th so at this point I paid for expedited shipping for it to still be late even on the second order... and not only that having paid extra for it from its original date, my order is coming in later then regular shipping from the first initial purchase. My friend had made the same purchase as me without expedited shipping and recieved her package already... don't waste your money on expedited shipping when you are going to recieve it at the same time as regular shipping.”

Helpful Report

Posted 1 year ago

“Terribly slow shipping , but this is because they use DHL to hand it off to USPS. DHL is great if I need to mail a spark plug to Uganda but an absolutely unnecessary and delay-causing waste for domestic US shipping. 5 days in and DHL is still sitting in my package. Will shop elsewhere in the future for this reason.”

Helpful Report

Posted 1 year ago

“Great and helpful”

Helpful Report

Posted 1 year ago

“WORST CUSTOMER SERVICE OF MY LIFE. If you make the slightest error, they will do nothing to help you. Considering the sensitivity of their products, this is outrageous service. BE WARNED. Use the company AT YOUR OWN RISK.”

Helpful Report

Posted 1 year ago

“The company is responsive to customer concerns. But like a chain, it is only as strong as its weakest link. Their delivery service is their weak link. LoveHoney has good inventory and customer service but as long as they stick with DHL to deliver their products, their business will suffer. It took over twelve days to ship an item that was promised to be delivered in six. Paying $9.99 for shipping on an item that is the size of a tube of toothpaste and weighing 12 ounces is crazy - especially since it took two weeks to send it several hundred miles from the warehouse. DHL dropped the ball and LoveHoney refunded my shipping money but the damage was done. The product did not get here when promised and it was delayed by over a week. Very disappointed.”

Helpful Report

Posted 1 year ago

“Ordered items from Lovehoney on 1/7/2022 in which they did not even begin to ship until 1/10/2022. I still have not received my items that I paid for and this is the LAST time I will use Lovehoney. I can buy items from China that get here in less time than Lovehoney.”

Helpful Report

Posted 1 year ago

“Awful the delivery is month plus long when it said 5 working days. No eemail confirming my order either, still waiting AFTER 39 days”

Helpful Report

Posted 2 years ago

“Hi I just bought a pro longer cream doesn’t work”

Helpful Report

Posted 2 years ago

“I've ordered two items a couple of days ago and upon delivery the address could not be found therefore the item went back to lovehoney. A couple of hours after (bear in mind that my package was still packed in London) I contacted lovehoney just to be told that one of my items was now out of stock and all I could do was to accept a refund. Surely they could have resent it and its just absurd that a purchased item can be sold to someone else the same day that the delivery went wrong. This was not the customer service I was expecting seeing the reviews. I will accept the refund but I won't buy from them again.”

Helpful Report

Posted 2 years ago

“The costumes for couples are absolutely amazing. My husband is obsessed with me in Lovehoney items!!”

Helpful Report

Posted 2 years ago

“I ordered a bustier set from here. It arrived discreetly packaged as promised and the quality was much better than I expected. It fits perfectly and I know my boyfriend is going to love it. Very impressed with the service and the item.”

Helpful Report

Posted 2 years ago

Lovehoney is rated 3.7 based on 71 reviews