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Lovehoney Reviews

3.9 Rating 65 Reviews

71 %

of reviewers recommend Lovehoney

Company Reviews

3.9

Based on 65 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Phone:

0800 011 6899

Location:

100 Locksbrook Road
Bath
BA1 3EN

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Lovehoney 1 star review on 29th October 2021

Lovehoney 5 star review on 11th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st time buyer with this company. Customer service is great however, why use the slowest carrier, DHL? My package was expected on 12/23/2022 and still no package, tracking hasn't update either since it dispatched, it's stuck en route. They won't issue a refund until 12/30/2022, I'm disputing the charges and this company has lost my business.”

Posted 2 months ago

“Super responsive shop and very friendly. Second time ordering already, it is a pitty that the EU warehouse is in the UK (being in the EU would make things much more easy due to customs) but that is the only downside. Great choice of items and fair pricing if you can get the stuff you want on discount.”

Posted 4 months ago

“The delivery was prompt but one of the items was faulty. Trying to return it was more difficult than I ever anticipated.”

Posted 5 months ago

“Paid for expedited shipping and used the same address I use for any other product and site. Made an order on the 27th paid an extra $20 for expedited 2-4 day shipping. Order was dispstched on the 28th meaning it should be in by the 2nd which is what my email confirmation said. Didn't come in. From the 2nd to the 5th I kept checking my tracking number and nothing changed .. it just said it was shipped since the 29th. Called on the 5th to ask about my order. The lady on the phone was super kind but she did inform me that for some reason they recieved it back and I could either cancel and get a refund or I could try and receive my order again. I confirmed my address with the lady on the phone she said they recieved it back because the address provided was incorrect but over the phone she confirmed there was no issue with the address. I asked over the phone if I were to still going to try an recieve this order. Could I still have it expedited since I paid for it previously and she said yes since it's been paid for. All my friends who knew about this thought it was ridiculous already having paid for it to be delivered fast that i would still just have to wait again but I made no issue of it the lady was nice and helpful and didn't want to make it difficult. But the issue lies here... my new order won't be in till the 11th so at this point I paid for expedited shipping for it to still be late even on the second order... and not only that having paid extra for it from its original date, my order is coming in later then regular shipping from the first initial purchase. My friend had made the same purchase as me without expedited shipping and recieved her package already... don't waste your money on expedited shipping when you are going to recieve it at the same time as regular shipping.”

Posted 8 months ago

“Terribly slow shipping , but this is because they use DHL to hand it off to USPS. DHL is great if I need to mail a spark plug to Uganda but an absolutely unnecessary and delay-causing waste for domestic US shipping. 5 days in and DHL is still sitting in my package. Will shop elsewhere in the future for this reason.”

Posted 8 months ago

“Great and helpful”

Posted 11 months ago

“WORST CUSTOMER SERVICE OF MY LIFE. If you make the slightest error, they will do nothing to help you. Considering the sensitivity of their products, this is outrageous service. BE WARNED. Use the company AT YOUR OWN RISK.”

Posted 1 year ago

“The company is responsive to customer concerns. But like a chain, it is only as strong as its weakest link. Their delivery service is their weak link. LoveHoney has good inventory and customer service but as long as they stick with DHL to deliver their products, their business will suffer. It took over twelve days to ship an item that was promised to be delivered in six. Paying $9.99 for shipping on an item that is the size of a tube of toothpaste and weighing 12 ounces is crazy - especially since it took two weeks to send it several hundred miles from the warehouse. DHL dropped the ball and LoveHoney refunded my shipping money but the damage was done. The product did not get here when promised and it was delayed by over a week. Very disappointed.”

Posted 1 year ago

“Ordered items from Lovehoney on 1/7/2022 in which they did not even begin to ship until 1/10/2022. I still have not received my items that I paid for and this is the LAST time I will use Lovehoney. I can buy items from China that get here in less time than Lovehoney.”

Posted 1 year ago

“Awful the delivery is month plus long when it said 5 working days. No eemail confirming my order either, still waiting AFTER 39 days”

Posted 1 year ago

“Hi I just bought a pro longer cream doesn’t work”

Lovehoney 1 star review on 29th October 2021

Posted 1 year ago

“I've ordered two items a couple of days ago and upon delivery the address could not be found therefore the item went back to lovehoney. A couple of hours after (bear in mind that my package was still packed in London) I contacted lovehoney just to be told that one of my items was now out of stock and all I could do was to accept a refund. Surely they could have resent it and its just absurd that a purchased item can be sold to someone else the same day that the delivery went wrong. This was not the customer service I was expecting seeing the reviews. I will accept the refund but I won't buy from them again.”

Posted 1 year ago

“The costumes for couples are absolutely amazing. My husband is obsessed with me in Lovehoney items!!”

Posted 1 year ago

“I ordered a bustier set from here. It arrived discreetly packaged as promised and the quality was much better than I expected. It fits perfectly and I know my boyfriend is going to love it. Very impressed with the service and the item.”

Lovehoney 5 star review on 11th June 2021

Posted 1 year ago

“Note - despite appearing to ship within Canada, it does not, and I was surprised with additional duties/taxes as apparently it ships from the UK. (An extra $16.44 CDN)”

Posted 1 year ago

“Highly highly highly recommend. Legit the best lingerie I have ever worn...and at that price! Fit was very accurate (was worried cause I have a large bust/bottom for my size) ladies the quality is so nice it makes VS and all those brands look so cheap. Packaging was super discreet and it came from the UK in like 7 days. I am definitely only buying from them in the future the lingerie I got is super comfy and really sexy. I’m still picking my mans jaw off the floor. 110% worth it.”

Posted 2 years ago

“They are definitely NOT the happiness people. I was happily waited almost a week for my order which I was so excited to receive, only to realise it was never dispatched, even though my credit card was debited They wanted me to send all my personal details via email before completing my order. they requested me to send my full name address DOB and credit card details all in a reply email, even though this information was entered during the secure checkout payment process. When I called to discuss this with them, I received a very rude employee named Mark who acused me of swearing at him when I was talking to him professionally. so I cancelled my order and asked for refund. You just lost a potential regular customer and mu first order was a big one. I will also tell anyone who listens about your not so superb customer service.”

Posted 2 years ago

“Couldn't ask for more! Exceptional customer service - Friendly/Polite, Helpful and fast acting! Quality products, EXTREMELY quick processing times ( I ordered late at night, the next day it was pack and shipped and i received the day after that) Buying online can be difficult but i found sizes to be true, quality to be great AND most importantly their warranty is legit ( i needed to claim due to personal fault) They had no worries fixing my issue ( in under an 2 hours the item had be dispatched). Could not recommend more! Shoutout to Kyall from Lovehoney customer care team.”

Posted 2 years ago

“Overall customer service very good. Product arrived in discreet packaging. Have tried dildos with my wife in the past. She was unimpressed. Purchased the additional 3 inch extender. I could sense it caught her attention the first time we tried. The second time she was on top and eagerly took it all in and rode until I climaxed. This will be our new bed companion.”

Posted 2 years ago

“Do not use this mob There products are forever faulty and there customer service is just as bad I have switched to Ann summers and there products are by comparison far far superior This mob have taken £120 from me for faulty products and then went totally deaf when I tried to get a replacement Save your money Use Ann summers whose products are far superior”

Posted 2 years ago

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Lovehoney is rated 3.9 based on 65 reviews