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Lovehoney Reviews

3.4 Rating 83 Reviews
59 %
of reviewers recommend Lovehoney
3.4
Based on 83 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Telephone, Email
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Phone:

0800 011 6899

Location:

100 Locksbrook Road
Bath
BA1 3EN

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Lovehoney 1 star review on 7th December 2024
Joe Ask
Lovehoney 1 star review on 18th July 2023
Tanveer
Lovehoney 1 star review on 29th October 2021
Javid
Lovehoney 5 star review on 11th June 2021
Anonymous
Anonymous
Anonymous  // 01/01/2019
They would not correct the incorrect address before my package was delivered. They said if the package was returned they would refund me my money. If you contact the carrier they tell you the merchant must contact them to fix the address. Lovehoney stops caring when they get your money!
Lovehoney 1 star review on 7th December 2024
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Posted 1 day ago
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Posted 1 month ago
I purchased a shades of grey greedy girl vibrator. It came to me in a ripped box in a used state. Honestly, it was super gross. My first inclination was to throw it away. Who wants that nastiness in their bedroom? Lovehoney will not refund my money because I didn't take a pic first. Sorry, I'm gen x, I don't live in my phone. A few days later Trustpilot sent me a request to review my experience. I started reading the reviews and someone had the same experience I did with the same toy! Instead of taking this to heart and reviewing their QA process, Lovehoney petitioned Trustpilot to remove the reviews instead. BUYER BEWARE.
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Posted 1 month ago
Was looking forward to receiving my new SpunkMaster 3000. Waited in all morning and had no sign of it so I took the dog for a walk, I turn the corner and find the Delivery Man in the back of his van pummelling his Starfish to bits with it !. Needless to say I refused to take it even after he cleaned it with sanitiser and a baby wipe!. So if you’re driving the red van after Kinky Kev on the 9th October make sure you clean the back as he left a Colon Calling Card!
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Posted 1 month ago
Worthless products and they don't honor their return policy. Even when they accepted to refund one of the items purchased, they refunded the CHEAPER one even though they sent me labels to return both. They will just steal your money! Stay Away!
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Posted 4 months ago
bought from this company got my card number stolen there scammers did not even get what i payed for cannot reach them called the bbb and feds bewere
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Posted 6 months ago
Never received parcel, customer service team were very unhelpful, still not resolved have had to open a case with PayPal. Avoid at all costs
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Posted 8 months ago
Lied to by Customer services Checked out via googlepay which used my incorrect address. Wasn't given a chance to confirm it. Contacted within 2 hours when I read the order email and realised and CS agent claimed it had been shipped at 8pm at night...which seemed unrealistic at best but I took their word. Was told to redirect it which failed and now a parcel with personal items is at a strangers address with my name on it. Checked the tracking shows it wasnt posted till 7:10am the following day which means I was lied to about the parcel already being posted. Any reasonable company will let you cancel an order with ample notice I feel that 11 hours prior to the item being posted is more than enough time. More than anything I don't apprecaite being lied to to get me off the chat
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Posted 8 months ago
They are an absolute scam and make you pay to return the product and then don't honor the 100 day satisfaction promise they market on their website. I consider this a theft on top of a theft. Don't trust that you'll ever get a refund from this company. Especially if you raise a fuss, they just ignore you or flag your account. Spoke to a dozen different employees and most would just not reply or tell me to keep waiting. I did a one day overnight shipping return and 6 weeks later I still don't have my money back.
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Posted 9 months ago
Amazing company. Great quality lingerie that I have had for years! The customer care is always great too! Lovehoney is just unreal I also have one of their toys and it's great!
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Posted 9 months ago
Bought a toy that injured me and wanted (at the very least) a refund but its been over a Month and a half and still nothing. I have written 8 emails and spoke with 6 different employees and everytime they ask me for a "receipt" of shipping, i show them the tracking and link them to canadapost website with full details and confirmation and they still wont refund me. Ive bought other toys from.them so i know its not a scamsite but it seems like they might avoid refunds by just making ppl go back and forth until they give up.
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Posted 10 months ago
Didn’t even receive my item. Paid via PayPal, Lovehoney website changed my address to a Chinese takeaway 4 miles away. Tried to contact but Lovehoney customer services is non existent, doesn’t care and simply won’t do sweet FA just to make their corporate overlords happy they ripped off £50 from a customer during a cost of living crisis. DO NOT GO TO THIS COMPANY. Used Bondara instead, better selections, better quality and guess what they can actually post things out to you correctly. They are liars and thieves.
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Posted 11 months ago
I never received my order and have no way to contact poor way to do business
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Posted 11 months ago
Lovehoney is amazing and discreet..a wide range of products and lingerie, that never fail to make me feel amazing 💕 lots of toys and vibes to satisfy my many moods
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Posted 1 year ago
Slow shipping, unresponsive live chat agents and online customer service contact page. I have made multiple attempts to contact customer service about my order status and only received canned responses from chat agents. Their shipping timeline is clearly not accurate. My order did not even ship out until 6 days after I placed it. I have no problem with lead times but the company offers no way to track what is happening with your order. The company will respond to a negative review you leave on a site, but has yet to answer any customer support service ticketed I placed on their website. They also used the lowest budget DHL e-commerce shipping that is rife with delays and issues. I would strongly advise you to find another company to buy from, there are many options in this industry.
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Posted 1 year ago
I've been a Love Honey customer for years but beware it looks like they've gone downhill in terms of their customer service. So it will be a last for me. I purchased some products from Love Honey on 3rd July and they didn't arrive until 10th July, after me chasing and chasing. It's supposed to be first class delivery. And when they did arrived I looked at the products and could see that they were bad quality (no wonder they were on sale). So, I packaged it all up and returned the products promptly. A week went by and I hadn't heard back from Love Honey, so I reached out to them to find out what was going on with my refund. They told me that as the packages had been open I was not eligible for a refund. Which makes no sense, as they clearly hadn't been used, and if you don't open the package, how are you supposed to know what the product looks like? So, I said in this case if you are refusing me a refund, please return the products back to me. As it is all worth £195. To which they replied saying, they had disposed of the products. I then said please could you provide photographic or video evidence and they said, no they couldn't as they've already disposed of them. I have no idea how this is acceptable, they are not refunding, sending the items back or even showing any proof that they have disposed of the items. So now I'm short of £195 with nothing to show for it. SO, I WARN YOU, DO NOT SHOP AT LOVE Honey, Purely a scam.
Lovehoney 1 star review on 18th July 2023
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Posted 1 year ago
Merchandise was shabby and wrong sizes so i returned the items to their warehouse and still have not received any refund for returned merchandise. This is out and out fraud. Do not buy from this company. They have no customer service nor reply to emails. Worst online company I've dealt with.
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Posted 1 year ago
Horrible service. I paid for 1 day shipping, yet after 3 days the product hasnt even been shipped yet. Customer service just lies and says it is shipped but is running late. However, FedEx has provided documentation showing they have yet to receive the package. LoveHoney lies.
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Posted 1 year ago
Do not buy the Lovehoney Mains Powered Classic Metallic Magic Wand, it set on fire after being turned off using the switch on the wand. This could have injured or killed someone, or set the house on fire. The 24/7 contact function is also greatly misleading. There was no one on the phone, and even the chat function is just a bot.
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Posted 1 year ago
1st time buyer with this company. Customer service is great however, why use the slowest carrier, DHL? My package was expected on 12/23/2022 and still no package, tracking hasn't update either since it dispatched, it's stuck en route. They won't issue a refund until 12/30/2022, I'm disputing the charges and this company has lost my business.
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Posted 1 year ago
Lovehoney is rated 3.4 based on 83 reviews