Lovehoney Reviews

Name: Lovehoney
Address: 100 Locksbrook Road, Bath
Rating: 3.51

3.5 Rating 78 Reviews

62 %

of reviewers recommend Lovehoney

Company Reviews

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Metrics

3.5

Based on 78 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

0800 011 6899

Location:

100 Locksbrook Road
Bath
BA1 3EN

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Lovehoney 1 star review on 18th July 2023

Tanveer

Lovehoney 1 star review on 29th October 2021

Javid

Lovehoney 5 star review on 11th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received parcel, customer service team were very unhelpful, still not resolved have had to open a case with PayPal. Avoid at all costs”

Helpful Report

Posted 2 weeks ago

“Lied to by Customer services Checked out via googlepay which used my incorrect address. Wasn't given a chance to confirm it. Contacted within 2 hours when I read the order email and realised and CS agent claimed it had been shipped at 8pm at night...which seemed unrealistic at best but I took their word. Was told to redirect it which failed and now a parcel with personal items is at a strangers address with my name on it. Checked the tracking shows it wasnt posted till 7:10am the following day which means I was lied to about the parcel already being posted. Any reasonable company will let you cancel an order with ample notice I feel that 11 hours prior to the item being posted is more than enough time. More than anything I don't apprecaite being lied to to get me off the chat”

Helpful Report

Posted 3 weeks ago

“They are an absolute scam and make you pay to return the product and then don't honor the 100 day satisfaction promise they market on their website. I consider this a theft on top of a theft. Don't trust that you'll ever get a refund from this company. Especially if you raise a fuss, they just ignore you or flag your account. Spoke to a dozen different employees and most would just not reply or tell me to keep waiting. I did a one day overnight shipping return and 6 weeks later I still don't have my money back.”

Helpful Report

Posted 1 month ago

“Bought a toy that injured me and wanted (at the very least) a refund but its been over a Month and a half and still nothing. I have written 8 emails and spoke with 6 different employees and everytime they ask me for a "receipt" of shipping, i show them the tracking and link them to canadapost website with full details and confirmation and they still wont refund me. Ive bought other toys from.them so i know its not a scamsite but it seems like they might avoid refunds by just making ppl go back and forth until they give up.”

Helpful Report

Posted 2 months ago

“Didn’t even receive my item. Paid via PayPal, Lovehoney website changed my address to a Chinese takeaway 4 miles away. Tried to contact but Lovehoney customer services is non existent, doesn’t care and simply won’t do sweet FA just to make their corporate overlords happy they ripped off £50 from a customer during a cost of living crisis. DO NOT GO TO THIS COMPANY. Used Bondara instead, better selections, better quality and guess what they can actually post things out to you correctly. They are liars and thieves.”

Helpful Report

Posted 4 months ago

“I never received my order and have no way to contact poor way to do business”

Helpful Report

Posted 4 months ago

“Slow shipping, unresponsive live chat agents and online customer service contact page. I have made multiple attempts to contact customer service about my order status and only received canned responses from chat agents. Their shipping timeline is clearly not accurate. My order did not even ship out until 6 days after I placed it. I have no problem with lead times but the company offers no way to track what is happening with your order. The company will respond to a negative review you leave on a site, but has yet to answer any customer support service ticketed I placed on their website. They also used the lowest budget DHL e-commerce shipping that is rife with delays and issues. I would strongly advise you to find another company to buy from, there are many options in this industry.”

Helpful Report

Posted 7 months ago

“I've been a Love Honey customer for years but beware it looks like they've gone downhill in terms of their customer service. So it will be a last for me. I purchased some products from Love Honey on 3rd July and they didn't arrive until 10th July, after me chasing and chasing. It's supposed to be first class delivery. And when they did arrived I looked at the products and could see that they were bad quality (no wonder they were on sale). So, I packaged it all up and returned the products promptly. A week went by and I hadn't heard back from Love Honey, so I reached out to them to find out what was going on with my refund. They told me that as the packages had been open I was not eligible for a refund. Which makes no sense, as they clearly hadn't been used, and if you don't open the package, how are you supposed to know what the product looks like? So, I said in this case if you are refusing me a refund, please return the products back to me. As it is all worth £195. To which they replied saying, they had disposed of the products. I then said please could you provide photographic or video evidence and they said, no they couldn't as they've already disposed of them. I have no idea how this is acceptable, they are not refunding, sending the items back or even showing any proof that they have disposed of the items. So now I'm short of £195 with nothing to show for it. SO, I WARN YOU, DO NOT SHOP AT LOVE Honey, Purely a scam.”

Helpful Report

Posted 9 months ago

“Merchandise was shabby and wrong sizes so i returned the items to their warehouse and still have not received any refund for returned merchandise. This is out and out fraud. Do not buy from this company. They have no customer service nor reply to emails. Worst online company I've dealt with.”

Helpful Report

Posted 10 months ago

“Horrible service. I paid for 1 day shipping, yet after 3 days the product hasnt even been shipped yet. Customer service just lies and says it is shipped but is running late. However, FedEx has provided documentation showing they have yet to receive the package. LoveHoney lies.”

Helpful Report

Posted 10 months ago

“Do not buy the Lovehoney Mains Powered Classic Metallic Magic Wand, it set on fire after being turned off using the switch on the wand. This could have injured or killed someone, or set the house on fire. The 24/7 contact function is also greatly misleading. There was no one on the phone, and even the chat function is just a bot.”

Helpful Report

Posted 11 months ago

“1st time buyer with this company. Customer service is great however, why use the slowest carrier, DHL? My package was expected on 12/23/2022 and still no package, tracking hasn't update either since it dispatched, it's stuck en route. They won't issue a refund until 12/30/2022, I'm disputing the charges and this company has lost my business.”

Helpful Report

Posted 1 year ago

“WORST CUSTOMER SERVICE OF MY LIFE. If you make the slightest error, they will do nothing to help you. Considering the sensitivity of their products, this is outrageous service. BE WARNED. Use the company AT YOUR OWN RISK.”

Helpful Report

Posted 2 years ago

“Ordered items from Lovehoney on 1/7/2022 in which they did not even begin to ship until 1/10/2022. I still have not received my items that I paid for and this is the LAST time I will use Lovehoney. I can buy items from China that get here in less time than Lovehoney.”

Helpful Report

Posted 2 years ago

“Awful the delivery is month plus long when it said 5 working days. No eemail confirming my order either, still waiting AFTER 39 days”

Helpful Report

Posted 2 years ago

“Hi I just bought a pro longer cream doesn’t work”

Helpful Report

Posted 2 years ago

“I've ordered two items a couple of days ago and upon delivery the address could not be found therefore the item went back to lovehoney. A couple of hours after (bear in mind that my package was still packed in London) I contacted lovehoney just to be told that one of my items was now out of stock and all I could do was to accept a refund. Surely they could have resent it and its just absurd that a purchased item can be sold to someone else the same day that the delivery went wrong. This was not the customer service I was expecting seeing the reviews. I will accept the refund but I won't buy from them again.”

Helpful Report

Posted 2 years ago

“They are definitely NOT the happiness people. I was happily waited almost a week for my order which I was so excited to receive, only to realise it was never dispatched, even though my credit card was debited They wanted me to send all my personal details via email before completing my order. they requested me to send my full name address DOB and credit card details all in a reply email, even though this information was entered during the secure checkout payment process. When I called to discuss this with them, I received a very rude employee named Mark who acused me of swearing at him when I was talking to him professionally. so I cancelled my order and asked for refund. You just lost a potential regular customer and mu first order was a big one. I will also tell anyone who listens about your not so superb customer service.”

Helpful Report

Posted 3 years ago

“Do not use this mob There products are forever faulty and there customer service is just as bad I have switched to Ann summers and there products are by comparison far far superior This mob have taken £120 from me for faulty products and then went totally deaf when I tried to get a replacement Save your money Use Ann summers whose products are far superior”

Helpful Report

Posted 3 years ago

“Terrible shipping times and prices. Have waiting almost 10 days for my order. Their shipping times and pricing are ridiculous considering I can go to most any other site and get free shipping thats super quick as well. Will never buy from here again.”

Helpful Report

Posted 3 years ago

Lovehoney is rated 3.5 based on 78 reviews