I purchased a shades of grey greedy girl vibrator. It came to me in a ripped box in a used state. Honestly, it was super gross. My first inclination was to throw it away. Who wants that nastiness in their bedroom? Lovehoney will not refund my money because I didn't take a pic first. Sorry, I'm gen x, I don't live in my phone. A few days later Trustpilot sent me a request to review my experience. I started reading the reviews and someone had the same experience I did with the same toy! Instead of taking this to heart and reviewing their QA process, Lovehoney petitioned Trustpilot to remove the reviews instead. BUYER BEWARE.