Lovehoney Reviews

Name: Lovehoney
Address: 100 Locksbrook Road, Bath
Rating: 3.33

3.3 Rating 88 Reviews

57 %

of reviewers recommend Lovehoney

Company Reviews

Questions

Metrics

3.3

Based on 88 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

0800 011 6899

Location:

100 Locksbrook Road
Bath
BA1 3EN

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Lovehoney 5 star review on 26th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items from Lovehoney on 1/7/2022 in which they did not even begin to ship until 1/10/2022. I still have not received my items that I paid for and this is the LAST time I will use Lovehoney. I can buy items from China that get here in less time than Lovehoney.”

Helpful Report

Posted 3 years ago

“Awful the delivery is month plus long when it said 5 working days. No eemail confirming my order either, still waiting AFTER 39 days”

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Posted 3 years ago

“Hi I just bought a pro longer cream doesn’t work”

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Posted 3 years ago

“I've ordered two items a couple of days ago and upon delivery the address could not be found therefore the item went back to lovehoney. A couple of hours after (bear in mind that my package was still packed in London) I contacted lovehoney just to be told that one of my items was now out of stock and all I could do was to accept a refund. Surely they could have resent it and its just absurd that a purchased item can be sold to someone else the same day that the delivery went wrong. This was not the customer service I was expecting seeing the reviews. I will accept the refund but I won't buy from them again.”

Helpful Report

Posted 3 years ago

“They are definitely NOT the happiness people. I was happily waited almost a week for my order which I was so excited to receive, only to realise it was never dispatched, even though my credit card was debited They wanted me to send all my personal details via email before completing my order. they requested me to send my full name address DOB and credit card details all in a reply email, even though this information was entered during the secure checkout payment process. When I called to discuss this with them, I received a very rude employee named Mark who acused me of swearing at him when I was talking to him professionally. so I cancelled my order and asked for refund. You just lost a potential regular customer and mu first order was a big one. I will also tell anyone who listens about your not so superb customer service.”

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Posted 4 years ago

“Do not use this mob There products are forever faulty and there customer service is just as bad I have switched to Ann summers and there products are by comparison far far superior This mob have taken £120 from me for faulty products and then went totally deaf when I tried to get a replacement Save your money Use Ann summers whose products are far superior”

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Posted 5 years ago

“Terrible shipping times and prices. Have waiting almost 10 days for my order. Their shipping times and pricing are ridiculous considering I can go to most any other site and get free shipping thats super quick as well. Will never buy from here again.”

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Posted 5 years ago

“I had trouble ordering. Went to chat line. He didn’t help. Phoned customer service. They didn’t hep”

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Posted 5 years ago

“I wanted to order. Mark was not helpful when I received an error. I phoned after using the chat line with him. He told me it was my error even though it said online it was there’s. I phoned the line and after 3 attempts I got Jasmine. She told me that because I was rude to Mark then she had nothing to say to me. I was just frustrated with the lack of service. So between them I will never order from them.”

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Posted 5 years ago

“Having ordered late on friday night, paying for ONE DAY delivery, 24 hour tracked and not receiving the item until 3 days later is a rip off, especially when I had already qualified for free standard delivery. Thier customer service was appalling, I was made to feel stupid that I hadnt read in between the lines by the other option of "guaranteed sunday delivery". I was basically told by "Lydia" to go shop elsewhere in future if I want more reliable service. Absolute joke.”

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Posted 5 years ago

“I've purchased several toys, all of them in the expensive range of toys, and all of them had issues. One of the items, a Lelo Billy has been replaced two times and now when a third fault has become apparent Lovehoney refused to accept a return for it because of their 365 day return policy. I've tried to explain that the toy stayed with me much less than an year because of the returns and also that I'am requesting warranty, not a return which should comply with EU directive 1999/44/EC but the very unfriendly and unprofessional customer support refused to honour the law. So they got reported to the EU consumer commission. Avoid this monkey business.”

Helpful Report

Posted 9 years ago

Lovehoney is rated 3.3 based on 88 reviews