Lied to by Customer services
Checked out via googlepay which used my incorrect address. Wasn't given a chance to confirm it.
Contacted within 2 hours when I read the order email and realised and CS agent claimed it had been shipped at 8pm at night...which seemed unrealistic at best but I took their word. Was told to redirect it which failed and now a parcel with personal items is at a strangers address with my name on it.
Checked the tracking shows it wasnt posted till 7:10am the following day which means I was lied to about the parcel already being posted. Any reasonable company will let you cancel an order with ample notice I feel that 11 hours prior to the item being posted is more than enough time. More than anything I don't apprecaite being lied to to get me off the chat
6 months ago
Lovehoney has a
3.5
average rating
from
80
reviews
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