Anonymous
I purchased this product to try after reading many good reviews. I am 38 years old with clear sensitive skin. Unfortunately, the products broke my skin out terribly and caused nodule like cyst on my skin. I contacted customer service to let them know and to seek guidance. It took serversl days to receive an email. Sandra Starr replied back with a long and lengthy order of how I should stop the produce and then restart it again one product at a time. From the customer side, I did not have any interest in breaking out again, as my cyst were taking a while to heal the product caused. The company also throws the line out that your face will break out when trying something new and to persist with using it. WARNING! You must pay the shipping and handling if you return. This is approx. $35-40 with Fed-Ex. I had a terrible experience with customer service representative Shelby, with her yelling the policy to me over the phone. She also had the audacity to try and tell me my bank would side with the company if I reported it as a fraudent charge. Then proceeded to lie to me that my shipping charge was going to only be $15. Stay away from this company. Products do not deliver as promised for me and service was awful and ridged. They ultimately did not solve my issue or fulfill their so called “promise” of customer service.
4 years ago
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Saranghae (Means I Love You) has a 4.8 average rating from 878 reviews

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