Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.79

4.8 Rating 1,059 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 1,059 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 22nd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Real results. Consistently using every Am and Pm and my skins shows it.”

Saranghae Skincare 5 star review on 4th April 2026

Helpful Report

Posted 1 month ago

Thanks so much Gina, we're so happy with your results and thank you for giving us permission to spread your message. And your skin looks fantastic! :)

Posted 1 week ago

“Purchased $132 worth of product from Saranghae Skincare in November, from where I had never had issues getting smaller priced deliveries. I was out of town til February, our complex could not open our mailbox til April, so I assumed it was in there, as the company's website tracker said it was delivered and it was nowhere on the premises - not on my porch, not in the common area, and not with any of the 11 tenants. Upon opening the mailbox there was nothing but letters, and the box was completely full. I still have those letters and can absolutely prove the dates and bulk fit in the months we were unable to open the box. I reviewed my order and remembered that this was a much larger order compared to previous orders (typically just cleanser or cleanser + cream), so it actually would not have fit into the mailbox, which is when I realized it was likely never delivered at all, as it would have been a cleanser set, masks, and free facial brush, all of which would have not fit into my mailbox, because it would have been a package. I reached out to the company to ask if it was perhaps returned to sender. They stated because it was outside the window, they could not assist, and to check with the courier. Despite several attempts to verify who the courier was, they refused to identify the local delivery service and keep insisting they have it marked as delivered. Anyone can provide a link with text stating something was delivered. Their tracking number does not correspond to any local courier services in the US, and they refuse to name any company and insist any tracking would have expired within 6 months, which is absolutely not true - I still have tracking receipts for USPS, UPS, Fedex, DHL and other local carriers spanning years back. What's most concerning is how persistently they refuse to provide that data, or any verifiable evidence of the delivery, as any legitimate courier would be more than happy to confirm that they did indeed deliver the item. Due to their repeated insistence of refusing to aid in a legitimate investigation into the external delivery system, replacement or refund, it appears that this is an instance of fraud.”

Helpful Report

Posted 1 day ago

Hello Jayce, This is a direct response from the co-founder. My team has already reached out on Instagram and via email, but for the sake of our customers and future customers who read our reviews, I will respond to your review here as well. We have an excellent customer care team, and we, as a brand, are very understanding of lost orders, and other issues that can arise from shipping to thousands of customers every month. The thing is, most of our customers approach us constructively and with grace. But you started your correspondence 6 months after your order was delivered with venom all over social media, calling us scammers and fraudsters. You were also very disrespectful to our customer care representatives. From myself down to our summer students, we will not tolerate that level of disrespect, full stop. It is unprofessional, uncalled-for, and inhuman. We have relationships with our long-time customers that span a decade. Any one of them will speak about how we treat our customers and how we go the extra mile in so many ways, from replacing lost orders, adding gifts to shipping to vacation destinations even if it's a country that we don't usually ship to. We are very proud of the relationships we've built with our customers over these last 10 years. I can't control what you write online, and frankly, I don't particularly care, but we refuse to be bullied by scammers. Respectfully, Peter Lee Co-founder, CEO Saranghae | Orora

Posted 12 minutes ago

“I never thought my skin could get any better. Then I started using Saranghae Vitamin C, Mucin, Firm & lift, topped with Beauty elixir…oh my days! I’ve never felt so pretty and so confident in my bare skin!”

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Posted 2 weeks ago

“I have been using Saranghae for about a year now...along with semi-regular facials and just micro needling... I have never gotten so many compliments on my Skin, thanks to you!”

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Posted 2 weeks ago

“I really like this product. I am in my mid 40’s and have been looking for a product that will help my skin with over all complexion. This product keeps my pore in check and definitely gave me a brighter complexion I just wish they had a bigger size!”

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Posted 3 weeks ago

“I have been using the 5-step process for years! I highly recommend the Saranghae products. Great company, great products, great customer service.”

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Posted 3 weeks ago

“I fell across this brand of skincare recently totally by accident but am sure glad I did. All the products I have purchased (and I have purchased a few) have been great. The texture is luxurious on the creams and serums. All of the products are easy to use and come with logical, easy to understand instructions. Love them all and I keep trying more. Haven't been using for that long so can't speak to results but have no reason to doubt a positive outcome. I would like to also give a shout out to the customer service ethic that seems to echo in this company. Each order is accompanied by a personal note and I have been gifted free products. Thank you very much.”

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Posted 3 weeks ago

“Been using the 5 step program for over 15 years. Great products but I found that lately the oz & ml is getting less and less per bottle. Hence the 4 rating.”

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Posted 3 weeks ago

“Love these products, my face feels like it glows after I wash my face and put on the products. Their customer service is excellent! It may be pricey but they last me a long time since I probably wash my face 2-4 times a week, busy mom (I know I am supposed to wash 2x or at least once a day but is never turns out like that for me)! I feel like the investment is worth it, as if I don't have time to wash my face I certainly don't have the time or money to get facials. It feels like I am treating myself every time I use them!”

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Posted 1 month ago

“This product is so beautiful. I have tried many products but this is truly the best. The 5 steps are not difficult once you put them into practice and the results are worth the effort. My skin is much softer and smoother and looks so much healthier. I wished I had discovered you much sooner.”

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Posted 1 month ago

“I believe I’m gonna really like this regime!”

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Posted 1 month ago

“I have been using Saranghae products for years and I love them all!”

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Posted 1 month ago

“I have used Saranghae face products since they were introduced to the U.S. market. A local physician who I respected her judgment with skin products had her name as a supporter on their ads. I use the products twice a day and have been pleased from day one as a VIP to see how nourished my skin is and continues to be.”

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Posted 1 month ago

“I am in LOVE with your products! I may implode waiting to review them! I see a HUGE difference after just a week! You guys are amazing!”

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Posted 2 months ago

“I came across your skincare products at a presentation you facilitated in late January and am so pleased I did. Your guidelines in how to use the various products and what the products contain and do were so helpful - have never had an explanation as in depth from other skincare lines. And having now used your products for a month, I am very impressed with how my skin feels and looks. I will be continuing on with the skincare ritual you recommended as it is working. Love your products!”

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Posted 2 months ago

“I love all of your products. I appreciate you taking the time to explain to me how to use them and in what order. My skin looks amazing. I do think it will take some time to lighten the sunspot on my face. It’s been there for 14 years after all! But it does look somewhat lighter and smaller. I was a little hesitant about using an exfoliant because I didn’t want to have red irritated skin. But it is very gentle and I have had no problems with it at all. I definitely noticed the difference if I miss a day of my skin care routine. Thank you so much for your skin care work!”

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Posted 2 months ago

“You can feel the love in this brand. The products are beautifully curated!”

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Posted 2 months ago

“I have been using the regeneration cream for years!! I love the smooth, clean, feeling it leaves on my face. This by-far is the best facial cream I have found!! Great customer service too which makes it a win/win all the way around. Thank you Saranghae!!”

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Posted 2 months ago

“I am 78 years old and Saranghae products are the only products I use…they are fabulous!!”

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Posted 2 months ago

“First impressions - Love the fact that each order comes with a handwritten note from the owners. That shows that you appreciate the business and support. My order came with a full size product as a thank you too! Which was a total surprise. I love using the products and love that they are all scent free. I have not seen much improvement since I am still on the first bottles but I am sure I will. Otherwise, keep up the good work and I am a fan for life! Esp since I am supporting a Canadian business. :)”

Helpful Report

Posted 3 months ago

Saranghae Skincare is rated 4.8 based on 1,059 reviews