Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.80

4.8 Rating 1,025 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely happy with your products for years. I periodically have the urge to try other things but nothing compares to the way my skin reacts to Saranghae. I have thin dry skin but it looks soft and youthful thanks to these products.”

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Posted 2 hours ago

“My god what a skincare line. I have never felt my skin so soft and smooth before and I have tried a LOT of skincare products in my time. The retinal serum is fantastic, I've never been able to use a retinol before because my skin reacts to it, but Saranghae's retinal is not only incredibly effective, my skin has been perfect through a month of use. Cleanser is probably my favorite. I've never used an oil, foaming cleanser before but I can't go back now. And the customer service! Exceptional! Customer for life.”

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Posted 2 hours ago

“The return/refund process is too long, beyond 21 days now so I will not be purchasing any products from you again in case I want to return an item.”

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Posted 1 day ago

“The products are very nice! Free gift was special too. I have never had a daily routine. I'm already 67 and just starting. I have extremely dry skin and it feels wonderful to have the moisture. Can't say I look better, but my skin feels better.”

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Posted 2 days ago

“The bamboo mist is my routine everyday. It’s refreshing! The lips moisturizer softens my lips well… Hope that the charcoal mask may return sometime soon… one of my favorite, so as my friend Thank you”

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Posted 2 days ago

“As soon as I started using your products my sheets and pillow cases started going brown. I took them on a cruise but didn’t want to use them, a bit embarrassing with the cleaning staff. Is there a reason why this happens?? I would definitely give another try but I don’t want to be doing laundry every day. Sincerely Maria”

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Posted 3 days ago

“This is awful. I received the advanced for minimizing and skin tone corrective serum. It stinks to high heaven the minute that you open this and put it on your face. The smell is putrid. I have written online I will never order from you again. This is disgusting. How you could honestly put this out and sell it thinking that it’s OK tells me that you’re not testing it. You’re not properly using it. You’re not using it on people around you so they can tell you how it is which means that we are all your crash dummies… i’ve been ordering from you for a long time. I’m really disappointed.”

Helpful Report

Posted 4 days ago

Hi Dawn, Thank you submitting your review. We assume you're talking about our 10% niacinamide + 1% glutathione serum. Most of our products are "naked" formulations, meaning we add no parfum, or fragrance to mask smells. That smell is the natural smell of glutathione, an organic compound. It's a source of curiosity for some of our customers, many don't mind it because they appreciate naked formulations, but it seems that you're not happy with it at all. We would be glad to issue a refund for whichever product(s) you'd like to return. Please email us at customercare@lovesaranghae.com and we can take care of that for you. By the way, the facial brush comes with our double cleanser, it's a mild physical exfoliator and it helps the cleansing process. But I see a note that our CEO added the lip serum package for you to try as well so I hope you enjoyed that gift. Please reach out to customer care team, and we can get the process started. Thank you and happy Thanks giving. Saranghae | Orora

Posted 4 days ago

“I have been buying the Saranghae products for a long time. I love the way it makes my face feel. I don’t look my age and I’m sure it’s because of your product. With my last couple of orders I’ve received free gifts greatly appreciated. Thank you and keep up with the great products.”

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Posted 4 days ago

“Friends comment on how nice my skin looks since I started using these products”

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Posted 4 days ago

“absolutely love Saranghae Skincare products! My daily routine starts and ends with them, and I can truly feel the difference. Their products make my skin feel nourished, refreshed, and give me the confidence to face the day.”

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Posted 1 week ago

“I really like the consistency of the products and the way my skin feels after applying. I enjoy the educational information they provide as well.”

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Posted 1 month ago

“My experience with some of Saranghae products. I have tried for almost three months. I was impressed by the 25% Vitamin C Serum and the 10% Niacinamide Serum. They made a noticeable difference in my skin’s texture, leaving it smoother. However, while I loved the improvements in texture, they didn't fully address all my skin concerns. Despite this, I plan to repurchase a few of these products to maintain the improvement I have achieved. The Oil + Foam Cleanser paired with the Facial Brush works wonders for a refreshing cleanse. I also enjoy the Orora Bioactive Collagen Cream with SPF 50; it melts beautifully into my skin. Overall, I have had a positive experience. 😊”

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Posted 1 month ago

“I’ve been using the Saranghae Nourishing and Moisturizing Oil + Foam Cleanser, and it’s hands down one of the best skincare products I’ve ever tried. It does an amazing job removing all my makeup — especially my mascara — without any scrubbing. This is the only cleanser I’ve found that takes off my eye makeup so easily and gently. My skin always feels soft, refreshed, and truly clean after using it. I’ve tried several high-end cleansers at much higher price points, but none have come close to the results I get with this one. Honestly, I’d gladly pay more for this product because it’s worth every penny. It just works that well! Saranghae also sent me a few extra products as a gift to try out, which was such a thoughtful surprise. I haven’t had the chance to test them yet, but I’m really looking forward to it — especially the cologne product. If it’s anything like their cleanser, I know it’s going to be amazing!”

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Posted 1 month ago

“Great product”

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Posted 1 month ago

“I’m a diehard Clinic, Estée Lauder, Lancome, lady of 62 years old. Plus, I was army and was overseas for 11 years and used many European products. This is by far the most skin changing product I’ve used and yes, I learned how to smoke and basic training.🙋‍♀️ this is a game changer Ladies!!! customer service is wonderful and they will help you with your orders. The only downsize is they do not have a phone line that’s it.❤️❤️❤️”

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Posted 1 month ago

“Have been using the 5 step system for over 15 years. Love it. Exfoliating brush is good.”

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Posted 2 months ago

“As an early on VIP, I have been content with the products. Now the price is still $99, but lower volume of products. Plus the new inclusions are costly & I am not convinced yet that there is much improvement.”

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Posted 2 months ago

“I love your products I have been purchasing them for at least 5 years now.”

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Posted 2 months ago

“The ONLY complaint I have about the skin care is it is a bit sticky. Overall great products!!”

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Posted 2 months ago

Hi Monica, Thank you for your review! :) The products have a varying degree of texture, some are more watery, some like our snail mucin serum are a bit sticky. It's because our snail mucin serum is 96% pure snail mucus, which is by nature sticky. If you're interested in a deep healing serum that is not sticky, the Deep Radiance Essence + Serum is based on our adaptogenic mushrooms and it's not sticky. :) Cheers Monica, I hope you keep enjoying them. The Saranghae Consultation Team

Posted 1 month ago

“Saranghae didn’t do anything for me. I didn’t see any difference in four weeks. I will not recommend Saranghae to anyone.”

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Posted 2 months ago

Hi Madhu, I'm sorry to hear that it didn't work for you. Hyperpigmentation is generally not something you can "erase" in 4 weeks and it should be applied as part of a skincare routine. If you're interested, please email us at myroutine@lovesaranghae.com for a skincare consultation to see if we can help. Cheers Madhu! Saranghae Consultation Team

Posted 1 month ago

Saranghae Skincare is rated 4.8 based on 1,025 reviews