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Saranghae Skincare Reviews

4.8 Rating 906 Reviews

95 %

of reviewers recommend Saranghae Skincare

Company Reviews

Product Reviews

4.8

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 15th May 2024

Saranghae Skincare 5 star review on 6th November 2021

Saranghae Skincare 5 star review on 30th December 2019

Saranghae Skincare 5 star review on 22nd April 2019

Saranghae Skincare 5 star review on 10th April 2019

Saranghae Skincare 5 star review on 2nd March 2019

Saranghae Skincare 5 star review on 25th February 2019

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Elixer Oil is the best oil out there. It does not contain mineral oil (as so many do). The portion is perfectly measured. I use it day and night. It is very reasonably priced and a great product. I will not be without this product in my skincare routine moving forward.”

Posted 4 years ago

“This company made me pay for a return that they could have easily remailed the missing product and adjusted the billing. It would have given them more money! Be careful, they will give you an entirely different mailing return address by phone than what their website reads. I’m not sure what’s up with that! Hopefully, the return will get there! They guarantee their product, but won’t give return labels. Ridiculous way to do business. They don’t answer emails or return phone calls either. I’m probably done with this company unless the do something to make up for all my time and lost $”

Posted 4 years ago

“Not only are the products terrific; very reasonably priced with a great auto-delivery option of every 30-60-90-120 days......I can’t say enough about the customer service! Always friendly and helpful and patient, and to me most notably, prompt in responding to my emails with answers and/or options for me! Love this company and their vegan products!”

Posted 4 years ago

“I think Saranghae is the most fantastic product I have been using it for a few years and my skin is always glowing, looks young and it so amazingly soft. The wrinkles in my forehead do not exists and I can’t remember the last time I have had what u call a pimple. I recommend this product to everyone. I am now experimenting on my 17yr old granddaughters skin just how amazing this product is. In just 3 weeks I see a drastic change in her skin is calmer glowing and smoother. Thanks for making a awesome product.”

Posted 4 years ago

“I received a notice that my auto delivery was being processed. Not being able to budget this purchase at this time, I cancelled my subscription. I received a response the options to allow my subscription to continue. Karen was discreet, kind and "loving"!! As a result, I am able to keep my future deliveries. Florence Lyss”

Posted 4 years ago

“An amazing elixir that leaves my skin glowing all day!!!”

Posted 4 years ago

“These products are amazing. The customer support is great, they respond quickly and the issue is resolved to your satisfaction no questions asked.”

Posted 4 years ago

“I just turned 50, and I started with the moisturizer cream in March. I was amazed at how my skin glowed. I also had redness in my cheeks that I assumed was going to stay as I had it for years from using an alpha hydroxy product. It too, went away, within a few weeks the redness subsided. I just now decided to add the eye cream and the firming gel. So very impressed with this line. You have a customer for life. Ps my photo I only have mascara and lip balm on. No foundation or powder. Photo was taken end of April 2020.”

Posted 4 years ago

“After using the product for about 2 years, I developed a rash on both cheeks. I tried several over the counter medications to no avail. Once I stopped using the product, did the rash immediately disappear. I had three months of products but customer service would only refund one month. I went through the return process, step by step and sent it in to Saranghae (Means I Love you) but after 51 days after they received the product (save your tracking numbers) I sill had yet to receive my refund. Another call to customer service and a big runaround, it was finally processed. Not only did the product cause a rosacea type problem on my face, I had to work to get a refund and only on 30 days of product. I dumped 60 days worth into the trash. Think long and hard before you purchase from this company.”

Posted 4 years ago

“I will need to return it. It makes my skin so greasy that now I am breaking out. Normally my skin is dry, so I wouldn't think it would be an issue, but no matter how little I use, it's like I dipped my face in a deep fryer.”

Posted 4 years ago

“I have been using the products for a couple of years and was reasonably happy with the quality but not with the fact that every time I had to purchase a whole system, or pay an extremely inflated price for those I actually needed. The toner doesn't suit my skin so only use 4 of the 5 products in the system, plus I go through the serum three times as fast as the eye cream or the facewash so I was accumulating those item. Then I started to get dry patches on my skin so it was clear that I needed to change products. I received an email advising me my next shipment was coming up in 5 days time, so I replied requesting my order be cancelled. I did not get a response, but 4 days later I received a second email to advise my order was being shipped in 12 hours. I immediately replied restating I had cancelled my order. I received a reply telling me they had not received my original email (I know they did as I am advised by my system when emails fail to deliver) and that it was too late to stop my order but I could refuse delivery. Unfortunately I am unable to refuse delivery as USPS do not deliver to my house but to a drop box. I explained that and reminded them it was their mistake and that I was not prepared to pay, or to stand in line in the Post Office to return the item as we are on coronavirus lockdown. They refused to issue a refund even though at that point they hadn't even shipped the package to me. I received the shipping notification 2 hours after the email. In summary - decent products but overpriced unless you buy the whole system, and horrible customer service policies. I will be taking the matter up with my credit card provider.”

Posted 4 years ago

“Great customer service and follow up! My skin looks very, very different since I started using this line. I am using the anti-aging trio and just added the Radiance beauty elixer. WOW! The elixir has a very different texture and a little goes a long way! Great products!”

Posted 4 years ago

“Customer service is excellent. Several times I’ve had to change my date to receive and they have been very prompt. Plus the products are well worth the price and last longer than expected. This is the longest I have stuck with a beauty line.”

Posted 4 years ago

“Fabulous products and incredible customer service. Highly highly recommend.”

Posted 4 years ago

“Excellent products with excellent customer service.”

Posted 4 years ago

“I have been looking for an eye cream like this for a long long time! I'm really into collagen products & admire the beauty regiment Korean women use keep their skin healthy. I would be willing to try this whole line at some point & never leave if the results are as pleasing as the eye cream. I'm so glad I didn't have to go into a store with 500 beauty products to browse through either. Just one right choice -Saranghae!💕”

Posted 4 years ago

“Customer service is great, but most importantly, the products are fabulous! I am loving the 5 piece set, and I believe that it’s made a huge difference to my skin.”

Posted 4 years ago

“I would like to thank Customer Care Specialist, Karen Wilson, for giving excellent customer service. She was prompt at responding to my needs. She is a fine representative of your company.”

Posted 4 years ago

“It’s an amazing product I really like it hopefully you’ll try and experience it yourself.”

Posted 4 years ago

“I've been using the Firm & Lift regeneration cream for about 3weeks and I can feel the difference with less puffiness under my eyes. Love this product!”

Posted 4 years ago

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Saranghae Skincare is rated 4.8 based on 906 reviews