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Saranghae Skincare Reviews

4.8 Rating 906 Reviews

95 %

of reviewers recommend Saranghae Skincare

Company Reviews

Product Reviews

4.8

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 15th May 2024

Saranghae Skincare 5 star review on 6th November 2021

Saranghae Skincare 5 star review on 30th December 2019

Saranghae Skincare 5 star review on 22nd April 2019

Saranghae Skincare 5 star review on 10th April 2019

Saranghae Skincare 5 star review on 2nd March 2019

Saranghae Skincare 5 star review on 25th February 2019

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This product definitely keeps my skin hydrated! My previous skin routine consists of makeup removal, facial wash, and lotion. I cannot go a day without using this product! It's life changing. One negative thing I would say is the customer service email. During my last 2 auto-orders notifications when I was sent an alert of the renewal, the email I sent to customer service took at least 3 days before I received a response. It is not within the 48-hours. Wished they had a better process in place.”

Posted 4 years ago

“I love your products. I have only been using it for about two weeks but the difference in the softness of my face is so noticeable. I love it so much that I ordered another set for my sister. By far, this is the best product I have ever used”

Posted 4 years ago

“I noticed a difference within the first 24 hours of using the five step line. I feel like I’m using quality ingredients that will keep my skin looking great for years to come.”

Posted 4 years ago

“Happy customer, service is always the best. Thank you.”

Posted 4 years ago

“I purchased 2 of the fridges when it had that awesome deal! Mine unfortunately was not working correctly and sent an email right away after I tried to use it. My green light kept blinking which it wasnt supposed to be doing. Customer service at saranghae addressed the issue right away and sent over a new fridge the very next day. I am very appreciative and want to say thank you again for the awesome customer service!”

Posted 4 years ago

“Unfortunately, this facial cleanser made me break out in itchy hives all over my face. It took almost 2 weeks to fully heal. I do love their rose quartz roller and the beauty headband but sadly this product was terrible for my face. :(”

Posted 4 years ago

“Great customer support. Responsive, helpful and resolved my request quickly. Thank you 🙏”

Posted 4 years ago

“Saranghae has the best customer service and the product is great!”

Posted 4 years ago

“I believe in this product. I've been using it for about 2 years. I'm a 55 year old white woman with a tendency towards oily skin. This product does gives my skin a healthy appearance and it feels well hydrated without feeling oily. I found it did make me look a bit "shiny" so I added a powder finish after applying my foundation. This solved the "shiny" problem. In addition, the customer service is excellent. I have a subscription, but often postpone it and purchase only what I need.”

Posted 4 years ago

“I have been a faithful Saranghae subscriber for 2 years now and have loved the product for the most part. I started with the 5 step bundle and thoroughly enjoyed every part of the program. This past fall the mask was replaced with the toner which I do not like and essentially throw it away when I receive it. I find that it does nothing for my skin and in fact causes my face to feel dry. I called Saranghae to see if I could swap out anything for the toner - even the washcloth - but was told the bundles couldn't be changed under any circumstances. I hope that in the future the toner is replaced with something I can enjoy.”

Posted 4 years ago

“Not only amazing products but excellent customer service..They respond promptly with quick and excellent resolutions.”

Posted 4 years ago

“Hello, I am so very delighted to have found your skincare line. I really do love the cleanser and look forward to getting the peel off masks that are on their way to me now. I am delighted by your customer service and just wanted to express my gratitude.”

Posted 4 years ago

“I received the gift set from my best friend who like me had super sensitive skin. I absolutely love the products, zero sensitivity issues even around my eyes! Thanks Saranghae for providing me a skin care regimen my skin loves!”

Saranghae Skincare 5 star review on 30th December 2019

Posted 4 years ago

“Love this product! I have used it both ways...applied solo and applied mixed with Saranghae facial lotion. Gentle. Effective. I wake up and my face and neck are super soft. Btw, I’m 54 🤭 and my skin is so beautiful and young looking! 🤗”

Posted 4 years ago

“I’m 51 so needless to say I’ve tried many cleansers over the years and I have never found one that gets my face totally clean until this one ! It gets everything off! I love the combination of oil to foam 😊”

Posted 4 years ago

“I am now on my second order of the 5 step routine, and I couldn't be happier with the products! The prices are unbeatable, and I love the results. I have now also placed an order for the mask bundle and look forward to incorporating them into my routine as well. On another note, the customer service is great as well. They get back to you very quickly. I also love how you can customize when you get your order. For me, I was able to wait 3 months, and I still get to keep my membership prices. Aaandd on a third note: The free shipping is great, and I love the free gifts. Thank you!”

Posted 4 years ago

“So I have only used this product 2 times with my 5 step process and I was not sure were to add this in. The 1st time I did it right before my face cream, last night I used it 1st. I did notice small bumps not tons but a couple. Tonight I will mix it with my face cream because from everyone else's reviews that is the way to go:) I have noticed that a little red bump on my nose has disappeared. I cannot wait to see how this product changes my skin:)”

Posted 4 years ago

“Been using the entire system for 2 months and my skin glows! Reduce fine lines on forehead and around the eye area.”

Posted 4 years ago

“I loved your face cleanser + moisturizing foam. It makes my skin so smooth and silky and flawless. Thank you.”

Posted 4 years ago

“I really loved the chance to try this product as I had been wanting to for a while. HOWEVER, one thing that usually is a major letdown is fragrance, and this cleanser has A LOT of fragrance. The fragrance is so strong that my eyes actually burned the times (yes, multiple) that I used it. In terms of its performance, I was a little let down by this as well. My mascara (the Pat McGrath one) was still on my face, leaving me to look like a raccoon. Wanted to absolutely love it, but unfortunately it just didn't take the cake for me.”

Posted 4 years ago

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Saranghae Skincare is rated 4.8 based on 906 reviews