Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 899 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 899 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 2nd February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been a member for quite some time and I’ve always have been able to buy a certain item that I ran out of before my new bundle arrived. This happens a couple of months ago. I called today as I am out of serum after a long hold Ashley said nope no possible. I read the website again & shes telling me I have to have an interim vip membership to get a good price. She came across as rude and basically said I’m out of luck I’m im very disappointed I’ve been a faithful customer and have given the website to friends. Don’t want them treated like this life is hard enough you want to splurge for your kit but you don’t to be treated rudely. Very disappointed maybe it’s time for my friends & I to look else where”

Helpful Report

Posted 3 years ago

Hello Melaney, Thank you very much for your feedback. As a VIP member, you are able to purchase any individual products you may need during our monthly members-only sales. You will receive a discount code every month via email. If you find that you are often out of Deep Radiance Serum before finishing your other products, you could also purchase an additional serum membership at a discounted price of 25% for a recurring purchase. I welcome you to reach out to Karen Wilson via email (customercare@lovesaranghae.com) for further explanation and assistance.

Posted 3 years ago

“The customer service is top notch. Unfortunately, your products have caused areas of dry patches on my forehead and also my eyes and I had to stop using them. I personally think this is an expensive product and was disappointed with the results, I was so looking forward to the results that other reviewers provided but that wasn’t to be.”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear about your experience. Please reach out to our Phone: 1-855-895-4344 or Email: customercare@lovesaranghae.com so our Customer Care Team can further assist you :)

Posted 4 years ago

“The skin care package gave me acne and it is questionable whether or not this company is legit. There are several reddit threads that question the legitimacy of the award claims and whether or not this is a real Korean Beauty company.”

Helpful Report

Posted 6 years ago

Hi Anna, we appreciate you reaching out to us. First of all, we're very concerned regarding your experience with Saranghae. This is the first time we've ever received feedback that our product has produced acneic reaction, but of course, we take it very seriously. We've looked at your email address and couldn't find your customer record, if you could email customercare@lovesaranghae.com we'd be glad to fully refund your purchase. We'd also love to get some further information on what exactly happened with your skin so that we can investigate further. In response to the statement thta we are not a Korean Beauty company - Anna, we have 3 ISO certified manufacturing facilities and 2 state of the art R/D facilities in Seoul and Busan South Korea. Our North American headquarters are in Canada, our warehouse is California and our Customer experience facility is in Dallas, Texas (to better serve our North American customers with local reps). We find that many of these posts on reddit are completely untrue, and we believe some of them have been initiated by competitors to spread rumours. Of course reddit is anonymous and anyone who knows reddit threads know that they are filled mostly with online trolls that have journalistic integrity whatsoever. We currently have over 100K happy, engaged and passionate customers, our customer service is world class and our products are considered by many the best they've ever tried. Again, if you are not completely satisfied with your experience, please contact us and we will make it right! Hope this helps Anna, all the best.

Posted 6 years ago

Saranghae Skincare is rated 4.8 based on 899 reviews