Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 899 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 899 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 2nd February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been using it for years and still loving it 😊”

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Posted 2 years ago

“I love this company! My box with two products I had ordered was empty when delivered. I immediately sent an email to customer service. Karen responded very quickly and said the company was replacing my order and I should have it shortly. The response was perfect and they have a customer for life. I love their skincare, it is high quality and does exactly what it promises.”

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Posted 2 years ago

“I am 58 and have watched my skin change over the years. After starting the Saranghae 5 step system, I feel that my skin is hydrated and smoother and supple. This has been the best decision I have ever made for my skin!”

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Posted 2 years ago

“Yes I just love these products. I use them faithfully every day all 5 products. They keep my face moist all day into the nite. I also love the bottles they are such a pretty color and shape A plus for all. I also use there lip care and elixir.”

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Posted 2 years ago

“These products are amazing❣️”

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Posted 2 years ago

“I have always been a minimalist when it comes to beauty care. However as I have aged ( now 67) I realized that my wonderful life experiences were showing up as fine wrinkles. I started using Saranghae 2 years ago and I know it has made my facial skin look younger . Less dry and minimizing wrinkles! Thank you Saranghae! I love that it comes at one's chosen intervals . And I admit I also use it on my hands:) :)”

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Posted 3 years ago

“I love the face wash and setup and lifting cream also the matcha face scrub I’ve been told I look younger than my age I’m 63”

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Posted 3 years ago

“Stop sending my deceased mother this subscription. My email won't match anything because I've never personally ordered”

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Posted 3 years ago

Hello, we sincerely apologize for this inconvenience. If possible please contact us at customercare@lovesaranghae.com and provide us her email or full name so we can locate her account and follow up on a cancelation. I'm very sorry for the trouble. Please let us know if you have any questions.

Posted 3 years ago

“I have been using Saranghae products for 4 years now. I get compliments on the clarity of my skin consistently from family and colleagues. My husband was not aware that I had been using the lip exfoliate and treatment for 3 days. He called me at work to tell me how wonderful my lips felt when I kissed him goodbye heading out for work. What a testament to this product! Kudos and thank you! I am 50 years old and feeling confident and beautiful.”

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Posted 3 years ago

“I love Saranghae Essence masks!!! I am completely shocked by how good they work. CoQ10 is an amazing ingredient that is very powerful. I have rheumatoid arthritis and a low thyroid so trouble with dryness, collagen destruction and loss of elasticity. The masks solve that problem where no other product has worked. It will be my long term treatment.”

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Posted 3 years ago

“Love this brand”

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Posted 3 years ago

“I’m 38 years old with sensitive but clear skin. I ordered the 5 step kit directly from the site. I began to use it and several days in, I purchased this product to try after reading many good reviews. I am 38 years old with clear sensitive skin. Unfortunately, the products broke my skin out terribly and caused nodule like cyst on my skin. I contacted customer service to let them know and to seek guidance. It took serversl days to receive an email. Sandra Starr replied back with a long and lengthy order of how I should stop the produce and then restart it again one product at a time. From the customer side, I did not have any interest in breaking out again, as my cyst were taking a while to heal the product caused. The company also throws the line out that your face will break out when trying something new and to persist with using it. WARNING! You must pay the shipping and handling if you return. This is approx. $35-40 with Fed-Ex. I had a terrible experience with customer service representative Shelby, with her yelling the policy to me over the phone. She also had the audacity to try and tell me my bank would side with the company if I reported it as a fraudent charge. Then proceeded to lie to me that my shipping charge was going to only be $15. Stay away from this company. Products do not deliver as promised for me and service was awful and ridged. They ultimately did not solve my issue or fulfill their so called “promise” of customer service. my face began to break out. Not just surface pimples either, nodule type that take a week to go away. My face was clear before starting. The only product that was safe was the eye cream. It goes on well and feels nice, but didn’t notice any differences after about a week and a half. I emailed customer service with my concerns. They tools serval days to respond. It was recommended I stop using product for 4 days and then slowly try each product separately, one week for each in efforts to find “the problem.” Personally, I don’t wish to invest that much time into a new product to deduce which produce is breaking me out. As far as how the products feel. They feel fine going on skin, however they are not hydrating at all. My skin became dryer than it is naturally. This meant shaving to put more of it on to gain even a little moisture. It did not help cure dryness (which I’ve learned happens with aging skin). I consulted my nurse practitioner who takes care of my skin at a med-spa. She said Korean lines are oil based and it normally takes 6-8weeks for skin to either accept or reject new products. Hence, the 30 day money back guarantee isn’t long enough to truly try and see if your skin will ultimately do well with it. I read a bunch of great reviews about it, but wanted to share my purchase and experience.”

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Posted 3 years ago

Hello Kelly, Thank you for sharing your feedback and I am sorry to hear that you were not satisfied with the results of your Saranghae program. It is true that sometime when you begin a new skincare regime, the skin will go through a "purge" period as you adjust to the new products. This will typically subside within 30 days, which is why we offer a 45 day return policy. The Saranghae products are not as you say "oil-based" rather they do contain various blends of plant oils and extracts (as is true for many skincare products). I am sorry to hear that you did not receive satisfactory customer service over the phone and I can share with you that the team member you spoke with no longer works with our customer care department. If you are within the 45 day return policy period you may indeed return your order for a full refund, however as we provide free shipping on all orders, the cost of return shipping must be covered by the customer. I was not able to locate your purchase in our system using your name or email address so I encourage you to reach out to Karen Wilson on our customer care team with your order number so that she may be able to assist you with a resolution. Please contact us at customercare@lovesaranghae.com for further assistance.

Posted 3 years ago

“Here's why I love Saranghae. 1. Customer Service is EXCELLENCE. I ordered the bundle, and the Firm & Lift cream leaked. They sent me a replacement with no cost, and the shipping is FAST. 2. I have seen improvement in my skin after using the products for 1-2 weeks. My facial skin is firmer, and glowing. Saranghae, you got your LOYAL customer. I will be telling my friends and families about you.”

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Posted 3 years ago

“Wonderful product! I have used for a couple of years, & have enjoyed the results. I am 50 and it’s been good for older skin. Plus, always good customer service!”

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Posted 3 years ago

“Best customer service on the internet. Products that give you visible improvement immediately. I'm an extremely pleased customer.”

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Posted 3 years ago

“I start using Saranghae 5 step skin care product on August 1st. & right away I got reaction, start itching, redness & puffiness all over eye & cheek area. I washed my face & eyes & called Saranghae customer service & one of the guy he said he will cancel my membership, but he said he can’t do return, that’s okay. But at least they should refund me my 189$ That’s very expensive I paid for & got reaction.”

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Posted 3 years ago

Hello Tsering, we have looked into your file and we see that your order was delivered on 05/07/2020 and it has passed our 45 days return policy. We are very sorry that you are unable to return your product. Please follow up on the instruction given in our last email to prevent any further irritation.

Posted 3 years ago

“It didn’t suit my skin & I got reaction after using this 5 steps skin care, still I got itching, puffiness my face & eyes, & I called them for refund me but no response from them. I send email & phone call. So sad 😭”

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Posted 3 years ago

Hello Tsering, we are sorry to hear you had a skin reaction. Please allow 48hr for the email response and for immediate response our phone Customer Care can be reached at 1-855-895-4344 toll-free Monday to Friday 7am-9pm CST / Saturday 8am-5pm CST. Every skin is different and it could have several reasons why you might be experiencing skin reaction. Our customer care team will be happy to assist you.

Posted 3 years ago

“Hands down, best facial cleanser I’ve ever used. Removes every trace of makeup and dirt but leaves my skin soft. I always keep a spare because it’s that good.”

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Posted 3 years ago

“I love my mini fridge 😍. I've had a few other brands that didn't do much for me. I've been using this for 8 months now for my skincare products and I couldn't be more pleased. My products fits nicely in the compartments and they keep cool enough for my needs. The size is also perfect on my overcrowded dresser! I especially love the door storage, my previous fridge didn't have one (which was a pain when I need to store my masks and little bottles). The only tiny issue is, now it gets condensation but it's not a big deal. I just clean the fridge every few days. The customer service also can't be beat. I had a problem with my first purchase. Response was fast and a replacement sent with no fuss. I keep checking to repurchase but it's been sold out for a while now. Understandable. It's a great product and will purchase again.”

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Posted 3 years ago

“After I using my eye cream my eyes itching & turns red all around my eyes.”

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Posted 3 years ago

Hello Tsering, we are very sorry to see you had a reaction. The eye contour is a fragile and sensitive zone. Sometimes extra care must be taken when treating this area. The Focus Renewal Eye cream should be applied around the eye contour, out to the temples. You should avoid applying the treatment to the delicate eyelid, lash line, and tear duct. Use the orbital bone (eye socket bone) as a guide for where to place the eye cream. Use a slow, pressing application, without pulling or stretching the fragile skin. Use no more than 1 pump of the product to treat both eyes. Everyone's skin is different and we could give you a couple tips to help with your eye irritation. Please contact us on customercare@lovesaranghae.com so we can give you a more personalized recommendation and better accommodate this situation.

Posted 3 years ago

Saranghae Skincare is rated 4.8 based on 899 reviews