Firstly, I called to cancel my membership for the 5 piece set because I didn't care for the toner or eye cream. I then chose to subscribe to the 3 piece favorites set. So in July, during the pandemic my internet was down and I missed the message of shipping 2 orders. Saranghae forced both sets into a shallow box, making the box domed at the top. They thought this would be a good idea to carelessly ship my very expensive skin products. They blamed it on UPS as "they aren't always careful you know". Well no, the shipping box was in good condition but the top row of products were smashed down also damaging the lower row. Also the eye cream pump was damaged. The Saranghae management said if I wanted a refund I would have to pay return shipping myself. This was not my fault. I should not have to pay for their damaged items to be returned. I have had several lengthy conversations with customer service and have not had the courtesy of a call back from management. The actual creams and serums are just OK, definately not worth the price nor the hassle of this company. I had been a customer for over a year and as of this incident not anymore. The packaging is beautiful, products are OK, but now they just don't care about their customers at all. Such a shame! (interestingly photos won't post)