I became a Lowes pro when in April when my neighbor & I started a home rehab business. At Lowes whichever Pro account specialist take ur order only they can help u!! So, when we ordered for a lady who took a vacation, when we had a problem, we had to wait for her to return. Why? Bcuz they make commission on their own sales so, they don’t help if it’s not their sale. Lowes uses 3rd party delivery company, pros pay $20 for delivery however they can’t guarantee delivery! We had items delivered 4 or 5 times. Items were left off but no one let us know. They drop & leave. No signature no allowing us to go over the invoice. I pay my guys by the hour, we lost a total of 12 hours so far for 3 men so actually 36 hours! This week our order from over a week earlier didn’t show up, guys were on the job site but no one showed. Nothing in the computer about it not going. After I waited for the person who put our order in (she was with another customer) she called delivery co and was told they made the decision NOT to deliver bcuz we had drywall. But we didn’t have drywall! Someone at a truck company made a decision on something they know nothing about! I spoke to the manager at Lowes in Roanoke, he smiled and said there’s nothing he can do about it, period! I called Lowes Corp and of course they couldn’t help. I asked for a manager but I was told there was NO MANAGER on duty but one would call the next morning. No one ever called. I’m not surprised! We found a new Lumber yard in Roanoke that we will use from now on. 1/2 the price of Lowes. My cousin has a saw mill, we will also get product from him. Ace Hardware is giving us contractor prices on plumbing and electric items. Lowes may have started out good but those days are just gone!!