Lowes Reviews

Name: Lowes
Rating: 1.64

1.6 Rating 935 Reviews

14 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

Ray

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Kathleen Wilson

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Anonymous // 01/01/2019

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“200501068261970259 The team delivered my fridge with much efficiency !”

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Posted 2 hours ago

“Lowe’s must be Having trouble!!! I Will Never Shop there Again….”

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Posted 3 hours ago

“Had an appointment for shed to go over pricing and install when I logged in said no appointment called customer service number and no one could help”

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Posted 5 hours ago

“Ordered washing machine Feb 17th now March 4th still no delivery never will order from lowes”

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Posted 6 days ago

“Was pleased with our shopping experience at Lowes on Lake Underhill Rd in Orlando today, 3/2/2026. Upon entering the store we were greeted several times by employees wanting to help us find what we were looking for. The departments we entered were staffed with employees waiting to help us find the product we were looking for. This is a great improvement over the last several years, trying to find a employee just to ask a question. I have enjoyed shopping at Lowes but this experience was outstanding.”

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Posted 1 week ago

“Lowes address delivery Issue ROME NY store the manager Rich address Issue he had to leave however had assistant JeSSICA ZACH. assoc. Ted. THEY WENT above beyond to ensure proper Del. Product Knowledge appliance. TEAMWORK. 10. stars”

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Posted 1 week ago

“We went into Lowes in durant oklahoma and found a drill set that was marked for 44.98 it was not the actual price when my husband tried to get the store manager to show him what was priced for the amount that he had posted he could not find anything for that price. If you are going to have a price posted in big large letters then honor that price or at least have something on the shelf for that price. The manager was not very friendly or helpful and this pricing issue needs to be addressed before someone else has the same issues. The store number is 2214 the store manager is Skyler Harris.”

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Posted 1 week ago

“To begin with, the refrigerator should have been scheduled to have been delivered a week ago. When the delivery guys left today, we were taking the tape off of refrigerator and noticed the big dent and scratch near the bottom on the side. BAD DELIVERY GUYS!!! This whole process has been a **** show and you can never get in touch with anyone to help.”

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Posted 1 week ago

“I buy there lumber not much else .I was in there store on 2/20/26 loading lumber on cart and this young lowes employee is staring at me I guess to try to intimadate me did not work ,once I stared back at him and he scurried away . so much for ending there dei policys,home depot or the lumber yards nextime”

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Posted 1 week ago

“Do NOT buy appliances from Lowe's!! Purchased a brand new fridge as well as paying for delivery that Lowe's had set up delivery for, day of delivery 2 random men in an unmarked van tried to deliver a damaged dented fridge. After hours of aggravation we were able to locate another fridge with zero help and lots of attitude from Lowe's. Once again Lowe's set up delivery and again another unmarked truck showed up with 2 random men to deliver who damaged my kitchen floor !!! Lowe's will take zero accountability and said that I need to take this up with the so called "professional " delivery company that Lowe's hired! It has been months with no resolution or help.Do yourself a favor and shop elsewhere!”

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Posted 2 weeks ago

“I needed one bathroom door replaced. I went to the store at grant and the boulevard with my measurements. They suggested I send someone out to measure at no charge. The man who came out was abrupt and rude. The process was he would measure and sit down with us and go over estimate. He said he forgot to charge his computer and did not have charger. He said would send us estimated. I wanted an inexpensive door approximately $150. Later that day i got the estimate and it was $750. There was no breakdown of costs. I was very upset but decided to take a ride to the store. I eventually worked my way up to a supervisor of Millwork department. The information was not loaded yet so she gave me her phone number and/or a promise to call. I called in 48 hours. Was told she was busy and would call back. I never heard from her. Called next day she was not in but would be in next day but not sure what time. The gentleman from millwork said call me back to let me know. I am still waiting for that call. When in the store staff seemed helpful. I wanted an explanation on cost. But as it turns out they couldn’t bother to get back. It all worked out I found someone to do work including the door for $300. Will not be using Lowe’s again.”

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Posted 2 weeks ago

“Charlene in the Castlerock, Colorado Lowes paint department went above and beyond with her service and help in selecting the proper paint and even added advice about the best ways to complete our project efficiently. She was incredible and I/we will look for her again when we shop there.”

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Posted 2 weeks ago

“Never order on line with lowes. Recieved only part of my order. Was not reimbursed for the short age despite several attempts. The lose was several hundred dollars.”

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Posted 2 weeks ago

“Lowes Conroe Texas. Painting dept. Dean is a master paint specialist. Hes helped me during the last 11 months. Hes accurate, patient, courteous, and has that Wow in and out satisfaction every time. It feels so good to go to that paint dept. EVERYTIME. *****”

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Posted 2 weeks ago

“Website delivery promise date for items instock are inaccurate. If you need it asap best to pick it up yourself. Delayed promised deliveries are not only an inconvenience but are costly. Customer service can't help. All customer service can do is apologize. There is no accountability for delays.”

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Posted 2 weeks ago

“The delivery drivers were awesome and let them know have medical conditions and have a hard time moving things so they took care of everything unboxing bringing it in the house and hooking it up taking the old stove. These guys are awesome thank you so much.”

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Posted 2 weeks ago

“Mr. Steve (who is in his 70s I think!) helped me tremendously 2/16/26 when I needed a particular power strip cord that was not restocked & he brought down for me. It ended up not having the end I needed, so I left store. He yelled for me in the parking lot that he had found what I needed! I returned to purchase it & the pipe I needed for it, again with his expert help. He had also made 2 keys for me earlier... Without his persistance I would had left without what I came for, but instead made several purchases with his assistance. Thank you Mr. Steve. You are THE BEST!!!”

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Posted 3 weeks ago

“Thank you Adria at the Smoky point customer service desk for being so nice and going beyond expectations, also thank you Bill the manager. I will remain a loyal customer”

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Posted 3 weeks ago

“A lady by the name of Nat, was of outstanding service. Extremely helpful and friendly and professional. Excellent hospitality skills. She is based at the Armadale branch in Western Australia. Many thanks to you”