"Anyone who is looking to do a home improvement project through Lowes should run! I paid Lowes in full over 7 months ago to complete a very simple kitchen project. My cabinets were already done. We ordered cabinets for a basic kitchen island to match the existing cabinets and we ordered countertops. The total was $20,000. (We also purchased the backsplash, sink and fixtures from Lowes as a separate purchase) Photos of everything are attached to show just how easy this job should have been. This process has been a disaster from day 1. I emailed them the exact island that I wanted along with the make and model # of the countertops. One would have thought this was simple enough. Their terms state that a Lowes rep has to come to the house to take the measurements. Fine, they did so- twice. Not only did their \"design team\" screw up the design of the basic island, but the measurements for the cabinets were also wrong. When the cabinets arrived, they had to be sent back. Lowes tried holding me accountable for the measurements and wanted to charge me for the wrong cabinets because I signed a contract that included THEIR measurements in it. Next, they forgot to pick up the wrong cabinet for over a month. I called for an update. They had no idea that I still had the cabinets. They eventually sent someone to pick the cabinets up but neglected to call me to arrange the pickup. I got a call from a driver that was 10 minutes from my house. Luckily, I was home and let them come get them. Weeks later, I hadn't heard a word from Lowes so I called for an update. They asked me if I still had the wrong cabinets. I explained that the picked them up. They looked into this and then said that they would now order the correct cabinets. Weeks passed, I called for another update. They still hadn't ordered the new cabinets, but they \"escalated\" the ticket. There is zero communication between their multiple departments and zero communication with their customer. If you don't call them, you will never hear from them. You have to hound them relentlessly. The manager has 24-78 hours to return your call. Three weeks go by before I call back, and guess what? The manager is still not available. He has spoken to me once. During that one call, he said that he reviewed the recorded zoom design meeting and the emails on the file. He agreed that this has been a disaster on their end from day one. He said that Lowes would give a discount on the project to \"make things right.\" After multiple employees forgot to order the correct cabinets for more months to follow, the correct cabinets arrived in the store on Dec 18th. Weeks passed without a call to schedule installation. I called and was told that they weren't aware that the cabinets were in the store. Oh My God already. 7 solid months of this! About 2 weeks ago I started getting emails and calls that they wanted me to schedule the installation. I asked Lowes to tell me how much the discount was going to be for the cluster that I have dealt with thus far. I would like to know the amount prior to the delivery and installation. I think that this is a fair question after 7 months of blatant incompetence. I was told that Lowes will not disclose the amount of the discount until AFTER they complete the entire project. This makes zero sense to me. As a consumer, I would think that I am entitled to full transparency in an agreement prior to moving forward. They have spent the past 2 weeks absolutely refusing to discuss the discount prior to completing the job. They expect their customer to have a horrible experience with every aspect of the project: design, measuring, ordering, customer service, and contract terms, but to trust them to \"make things right.\" The discount could be $100 for all I know. My understanding is that companies are to be fully transparent during any dealings. To not inform me of what I would receive as compensation PRIOR to agreeing to letting them complete the job is RIDICULOUS! When I emailed them this, Shari and another employee at Lowes responded with asking me if I have retained an attorney. I didn't confirm or deny if I have consulted with an attorney. What if I did consult an attorney? Is that any different them Lowes having their legal team? They put a note on my acct that stated that I have an attorney and to not move forward with the project until I replied that I haven't hired an attorney. So to be clear, Lowes has been paid in full to complete this project. Their incompetence didn't allow me to move forward with the project for, at minimum, 6 months because the cabinets weren't even in the received and now Lowes is threatening to not deliver, not to install, not provide a discount, not provide a refund, not have a manager call me AND they have my $20,000 but have provided absolutely nothing? My view is that they are blackmailing me and that at this point, they have stolen $20,000 from me. Neither is acceptable and no consumer should be subject to this. They are paid to provide a service."
"Anyone who is looking to do a home improvement project through Lowes should run! I paid Lowes in full over 7 months ago to complete a very simple kitchen project. My cabinets were already done. We ordered cabinets for a basic kitchen island to match the existing cabinets and we ordered countertops. The total was $20,000. (We also purchased the backsplash, sink and fixtures from Lowes as a separate purchase) Photos of everything are attached to show just how easy this job should have been. This process has been a disaster from day 1. I emailed them the exact island that I wanted along with the make and model # of the countertops. One would have thought this was simple enough. Their terms state that a Lowes rep has to come to the house to take the measurements. Fine, they did so- twice. Not only did their \"design team\" screw up the design of the basic island, but the measurements for the cabinets were also wrong. When the cabinets arrived, they had to be sent back. Lowes tried holding me accountable for the measurements and wanted to charge me for the wrong cabinets because I signed a contract that included THEIR measurements in it. Next, they forgot to pick up the wrong cabinet for over a month. I called for an update. They had no idea that I still had the cabinets. They eventually sent someone to pick the cabinets up but neglected to call me to arrange the pickup. I got a call from a driver that was 10 minutes from my house. Luckily, I was home and let them come get them. Weeks later, I hadn't heard a word from Lowes so I called for an update. They asked me if I still had the wrong cabinets. I explained that the picked them up. They looked into this and then said that they would now order the correct cabinets. Weeks passed, I called for another update. They still hadn't ordered the new cabinets, but they \"escalated\" the ticket. There is zero communication between their multiple departments and zero communication with their customer. If you don't call them, you will never hear from them. You have to hound them relentlessly. The manager has 24-78 hours to return your call. Three weeks go by before I call back, and guess what? The manager is still not available. He has spoken to me once. During that one call, he said that he reviewed the recorded zoom design meeting and the emails on the file. He agreed that this has been a disaster on their end from day one. He said that Lowes would give a discount on the project to \"make things right.\" After multiple employees forgot to order the correct cabinets for more months to follow, the correct cabinets arrived in the store on Dec 18th. Weeks passed without a call to schedule installation. I called and was told that they weren't aware that the cabinets were in the store. Oh My God already. 7 solid months of this! About 2 weeks ago I started getting emails and calls that they wanted me to schedule the installation. I asked Lowes to tell me how much the discount was going to be for the cluster that I have dealt with thus far. I would like to know the amount prior to the delivery and installation. I think that this is a fair question after 7 months of blatant incompetence. I was told that Lowes will not disclose the amount of the discount until AFTER they complete the entire project. This makes zero sense to me. As a consumer, I would think that I am entitled to full transparency in an agreement prior to moving forward. They have spent the past 2 weeks absolutely refusing to discuss the discount prior to completing the job. They expect their customer to have a horrible experience with every aspect of the project: design, measuring, ordering, customer service, and contract terms, but to trust them to \"make things right.\" The discount could be $100 for all I know. My understanding is that companies are to be fully transparent during any dealings. To not inform me of what I would receive as compensation PRIOR to agreeing to letting them complete the job is RIDICULOUS! When I emailed them this, Shari and another employee at Lowes responded with asking me if I have retained an attorney. I didn't confirm or deny if I have consulted with an attorney. What if I did consult an attorney? Is that any different them Lowes having their legal team? They put a note on my acct that stated that I have an attorney and to not move forward with the project until I replied that I haven't hired an attorney. So to be clear, Lowes has been paid in full to complete this project. Their incompetence didn't allow me to move forward with the project for, at minimum, 6 months because the cabinets weren't even in the received and now Lowes is threatening to not deliver, not to install, not provide a discount, not provide a refund, not have a manager call me AND they have my $20,000 but have provided absolutely nothing? My view is that they are blackmailing me and that at this point, they have stolen $20,000 from me. Neither is acceptable and no consumer should be subject to this. They are paid to provide a service."
"Anyone who is looking to do a home improvement project through Lowes should run! I paid Lowes in full over 7 months ago to complete a very simple kitchen project. My cabinets were already done. We ordered cabinets for a basic kitchen island to match the existing cabinets and we ordered countertops. The total was $20,000. (We also purchased the backsplash, sink and fixtures from Lowes as a separate purchase) Photos of everything are attached to show just how easy this job should have been. This process has been a disaster from day 1. I emailed them the exact island that I wanted along with the make and model # of the countertops. One would have thought this was simple enough. Their terms state that a Lowes rep has to come to the house to take the measurements. Fine, they did so- twice. Not only did their \"design team\" screw up the design of the basic island, but the measurements for the cabinets were also wrong. When the cabinets arrived, they had to be sent back. Lowes tried holding me accountable for the measurements and wanted to charge me for the wrong cabinets because I signed a contract that included THEIR measurements in it. Next, they forgot to pick up the wrong cabinet for over a month. I called for an update. They had no idea that I still had the cabinets. They eventually sent someone to pick the cabinets up but neglected to call me to arrange the pickup. I got a call from a driver that was 10 minutes from my house. Luckily, I was home and let them come get them. Weeks later, I hadn't heard a word from Lowes so I called for an update. They asked me if I still had the wrong cabinets. I explained that the picked them up. They looked into this and then said that they would now order the correct cabinets. Weeks passed, I called for another update. They still hadn't ordered the new cabinets, but they \"escalated\" the ticket. There is zero communication between their multiple departments and zero communication with their customer. If you don't call them, you will never hear from them. You have to hound them relentlessly. The manager has 24-78 hours to return your call. Three weeks go by before I call back, and guess what? The manager is still not available. He has spoken to me once. During that one call, he said that he reviewed the recorded zoom design meeting and the emails on the file. He agreed that this has been a disaster on their end from day one. He said that Lowes would give a discount on the project to \"make things right.\" After multiple employees forgot to order the correct cabinets for more months to follow, the correct cabinets arrived in the store on Dec 18th. Weeks passed without a call to schedule installation. I called and was told that they weren't aware that the cabinets were in the store. Oh My God already. 7 solid months of this! About 2 weeks ago I started getting emails and calls that they wanted me to schedule the installation. I asked Lowes to tell me how much the discount was going to be for the cluster that I have dealt with thus far. I would like to know the amount prior to the delivery and installation. I think that this is a fair question after 7 months of blatant incompetence. I was told that Lowes will not disclose the amount of the discount until AFTER they complete the entire project. This makes zero sense to me. As a consumer, I would think that I am entitled to full transparency in an agreement prior to moving forward. They have spent the past 2 weeks absolutely refusing to discuss the discount prior to completing the job. They expect their customer to have a horrible experience with every aspect of the project: design, measuring, ordering, customer service, and contract terms, but to trust them to \"make things right.\" The discount could be $100 for all I know. My understanding is that companies are to be fully transparent during any dealings. To not inform me of what I would receive as compensation PRIOR to agreeing to letting them complete the job is RIDICULOUS! When I emailed them this, Shari and another employee at Lowes responded with asking me if I have retained an attorney. I didn't confirm or deny if I have consulted with an attorney. What if I did consult an attorney? Is that any different them Lowes having their legal team? They put a note on my acct that stated that I have an attorney and to not move forward with the project until I replied that I haven't hired an attorney. So to be clear, Lowes has been paid in full to complete this project. Their incompetence didn't allow me to move forward with the project for, at minimum, 6 months because the cabinets weren't even in the received and now Lowes is threatening to not deliver, not to install, not provide a discount, not provide a refund, not have a manager call me AND they have my $20,000 but have provided absolutely nothing? My view is that they are blackmailing me and that at this point, they have stolen $20,000 from me. Neither is acceptable and no consumer should be subject to this. They are paid to provide a service."
"Anyone who is looking to do a home improvement project through Lowes should run! I paid Lowes in full over 7 months ago to complete a very simple kitchen project. My cabinets were already done. We ordered cabinets for a basic kitchen island to match the existing cabinets and we ordered countertops. The total was $20,000. (We also purchased the backsplash, sink and fixtures from Lowes as a separate purchase) Photos of everything are attached to show just how easy this job should have been. This process has been a disaster from day 1. I emailed them the exact island that I wanted along with the make and model # of the countertops. One would have thought this was simple enough. Their terms state that a Lowes rep has to come to the house to take the measurements. Fine, they did so- twice. Not only did their \"design team\" screw up the design of the basic island, but the measurements for the cabinets were also wrong. When the cabinets arrived, they had to be sent back. Lowes tried holding me accountable for the measurements and wanted to charge me for the wrong cabinets because I signed a contract that included THEIR measurements in it. Next, they forgot to pick up the wrong cabinet for over a month. I called for an update. They had no idea that I still had the cabinets. They eventually sent someone to pick the cabinets up but neglected to call me to arrange the pickup. I got a call from a driver that was 10 minutes from my house. Luckily, I was home and let them come get them. Weeks later, I hadn't heard a word from Lowes so I called for an update. They asked me if I still had the wrong cabinets. I explained that the picked them up. They looked into this and then said that they would now order the correct cabinets. Weeks passed, I called for another update. They still hadn't ordered the new cabinets, but they \"escalated\" the ticket. There is zero communication between their multiple departments and zero communication with their customer. If you don't call them, you will never hear from them. You have to hound them relentlessly. The manager has 24-78 hours to return your call. Three weeks go by before I call back, and guess what? The manager is still not available. He has spoken to me once. During that one call, he said that he reviewed the recorded zoom design meeting and the emails on the file. He agreed that this has been a disaster on their end from day one. He said that Lowes would give a discount on the project to \"make things right.\" After multiple employees forgot to order the correct cabinets for more months to follow, the correct cabinets arrived in the store on Dec 18th. Weeks passed without a call to schedule installation. I called and was told that they weren't aware that the cabinets were in the store. Oh My God already. 7 solid months of this! About 2 weeks ago I started getting emails and calls that they wanted me to schedule the installation. I asked Lowes to tell me how much the discount was going to be for the cluster that I have dealt with thus far. I would like to know the amount prior to the delivery and installation. I think that this is a fair question after 7 months of blatant incompetence. I was told that Lowes will not disclose the amount of the discount until AFTER they complete the entire project. This makes zero sense to me. As a consumer, I would think that I am entitled to full transparency in an agreement prior to moving forward. They have spent the past 2 weeks absolutely refusing to discuss the discount prior to completing the job. They expect their customer to have a horrible experience with every aspect of the project: design, measuring, ordering, customer service, and contract terms, but to trust them to \"make things right.\" The discount could be $100 for all I know. My understanding is that companies are to be fully transparent during any dealings. To not inform me of what I would receive as compensation PRIOR to agreeing to letting them complete the job is RIDICULOUS! When I emailed them this, Shari and another employee at Lowes responded with asking me if I have retained an attorney. I didn't confirm or deny if I have consulted with an attorney. What if I did consult an attorney? Is that any different them Lowes having their legal team? They put a note on my acct that stated that I have an attorney and to not move forward with the project until I replied that I haven't hired an attorney. So to be clear, Lowes has been paid in full to complete this project. Their incompetence didn't allow me to move forward with the project for, at minimum, 6 months because the cabinets weren't even in the received and now Lowes is threatening to not deliver, not to install, not provide a discount, not provide a refund, not have a manager call me AND they have my $20,000 but have provided absolutely nothing? My view is that they are blackmailing me and that at this point, they have stolen $20,000 from me. Neither is acceptable and no consumer should be subject to this. They are paid to provide a service."
