Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 829 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 829 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

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Kathleen Wilson

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saturday June 14th at 1:45 waited in paint section for 15 minutes . Hit the button to get assistance and no one came . As I was walking out the door 8 employees were hanging around the customer service desk .”

Helpful Report

Posted 1 day ago

“Their delivery truck is almost as big as a 20 foot container. Came to my driveway for delivering a freezer, damaged my road and hit the back light of my truck, which has to be replaced now. The delivery truck took off without telling me.”

Helpful Report

Posted 5 days ago

“I was looking for items and Kristianna Affricano was working and helped me tremendously with what I needed. She was pleasant, helpful and professional. I wish all the employees were as helpful as she was.”

Helpful Report

Posted 1 week ago

“Ordered a Larson Low E glass full size storm door took a month for it to arrive and installed by Lowe’s contractor,issue was and still is of weather the glass is Low E or a plain old glass, paid extra for the low e and conducted several test but am still not convinced.Notified both Lowe’s and Larson doors with no solution so far”

Helpful Report

Posted 1 week ago

“I just want to say first to ladies at the Lowe’s Flower Department (area) at the Baltimore National Pike store location just helping me with picking out the Marble Stones and the Ted Design Bricks and the Red Dragon flowers then I went to the area where I brought ALREADY CEMENT MIX it ready works !!! I needed all these material to complete a grave finish for my mom. I travel me and my husband to Sanford North Carolina to the cemetery to make my mom‘s grave site beautiful-thanks EVERYONE IN THESE DEPARTMENTS FOR AN JOB SELL DONE Truly Thank you from the Tammy and Michael Mercer-Webb Family”

Helpful Report

Posted 1 week ago

“Because I can’t give 0. I just wanted to return a flapper. I opened the package and closed it after realizing that it was the wrong size. The package was wet, because it was raining heavily. I was told that a wet package is a bio hazard! Are you kidding me. You just list a loyal customer over 10$. Home Depot - here I come!”

Helpful Report

Posted 1 week ago

“Placed an online order April 27th checked on order May 15th. Lowes canceled nobody could tell me why so reordered it May 31st went online to check order and canceled again no call, no email nothing. talked to customer service again and knows nothing.”

Helpful Report

Posted 1 week ago

“The only reason I gave Lowe's two stars is because they do have a wide variety of products so I can purchase many items across the building Spectrum at one location. Their customer service however is sorely lacking. If you look online they have horrible customer service reviews and that was my experience as well. You would think that a company this large would put more emphasis on customer service. It isn't that they don't have a lot of Associates, they do! However in my experience for example, there were hardly any customer service Associates in the aisles to assist Shoppers in locating what it is they needed. The associates don't even really need to have much firsthand knowledge about what would be the best in terms of Plumbing or electrical or whatever. They just need to be able to direct customers where the item might be that they are looking for. Instead we found a group of at least eight women in their little vests up front gossiping by the checkout area. They weren't operating a check out, in fact the check out at the rear of the store only had one lady with a line 10 people long trying to check people out. Come on Lowe's. You can do better than this”

Helpful Report

Posted 1 week ago

“Received a promotion in the app for free same-day delivery, but the order was placed without the promo. Called customer service, spoke with a rude and unhelpful agent who wasted 45 mins of my time before transferring me to his equally rude and unprofessional supervisor. I had a legit promo offer and both guys implied I was somehow being dishonest. I explained in detail what happened and told them I had screenshots as proof and would happily share with them, but they said I should try taking the screenshots to my local store to see if maybe they could do something to help. I was patient and respectful the entire time despite how I was treated, and the supervisor still hung up on me when I was mid-sentence. What kind of a call center supervisor hangs up on a calm, respectful customer after they've been on hold for more than 30 minutes? Maybe if I was being belligerent or abusive but I was simply stating my position and I guess he couldn't handle it. I've been a loyal Lowes customer for almost 20 years but after this experience I will never shop there again.”

Helpful Report

Posted 1 week ago

“Well, I thought I had already written a review. Maybe that goes to a different site?? I had an amazing experience at the Lowe’s store in my town that I live in. Bob was amazing. He was so kind and funny made me feel super comfortable about my order. I received several text saying between 10 and 2 PM on Sunday. I would have my delivery and that was true. They showed up at 1:30 PM. There was two men in black hoodies and I’m a single woman and it terrified me. I mean, I hate the stigma of people that wear black hoodies, but it scared me nonetheless. Neither of the two men considered shutting my door, so I made sure that I would shut it behind them. Only one of the delivery guys spoke somewhat English the other one I’m assuming did not because he did not turn his head once he literally refused to look at me or acknowledge me as a homeowner, and that made me even more on edge. To where I was on the phone with one of my male friends and I said I don’t feel comfortable. I don’t like this guy he scares me. They took out my old appliances and they hooked up my new appliances again very minimal communication as they either spoke Ukrainian or Russian, and I just felt lost in the process and disrespected. I don’t think I will ever ever order anything again that has to be delivered and if I do, I’m gonna make sure I know that they speak English and that they’re kind and considerate.”

Helpful Report

Posted 1 week ago

“Yesterday at the Lowe's in Hampton Va a cashier named Deanna was working at the register in the garden section. Apparently she did not want to work outside and said outloud several times to anyone who would listen that she is allergic to being outside. She also complained about needing gloves to touch the product as she scanned it because she didn't want to get dirty. Her frustration became toxic as she was rude, inconsiderate, and lacked great customer service. Her attitude was completely disrespectful as she took her frustration out on customers. People do not deserve to be mistreated by employees who are unhappy with their jobs. It's like spending hard earned money just to be treated badly. I do not recommend anyone to stand in her line. She will always be unhappy with her job at Lowe's, no matter where she is assigned.”

Helpful Report

Posted 2 weeks ago

“Ordered concrete repair and was shipped by FedEx checked FedEx and it was damaged in delivery. Contacted customer support believe it was someone in India I chatted with he stated he will have it sent out again today I received the wrong order called customer service and was told that in order to get a refund I had to ship back through FedEx. I will never order or go to Lowe's ever again.”

Helpful Report

Posted 2 weeks ago

“I’ll preface by stating that the five Lowe’s employees (STORE #1883) whom I had contact with were beyond phenomenal! On 4/30/25, I purchased an electric dryer, and, unfortunately, I can’t recall the name of the employee who serviced me (maybe Rory, Cory, or something similar). I received a damaged dryer, and on 5/22/25, I went to the store and a manager, Tylor, attended to me regarding this issue. On 5/29/25, I went to the store again with new concerns/issues. On this date, I was serviced by Dan, in the appliance department, and in Customer Service, Judy (an associate), and Nick (a manager) attended to me. In general, I had a very complicated situation that was also very time consuming. That said, all the employees who assisted me initially and throughout, were beyond outstanding. They all took their time, giving attention to every minute detail; addressed all of my questions/concerns; worked steadfastly until my issues/problems were resolved; and were extremely professional, personable, persistent and patient! All the associates and managers with whom I came in contact were/are exemplary employees, and Lowe’s should be honored to have employees of this caliber!!! KUDOS to all of you!!! Again, Thank you all… Sylvia Stovall”

Helpful Report

Posted 2 weeks ago

“I was not told at the time of purchase that the delivery driver has a right to deny installation that I paid for. The delivery driver who is not a plumber stated my hook up switch was rusted when it had new copper pipes attached. They refused to install and left with washer. Then all the customer service reps kept telling me they placed a refund and lied because they didn't. Finally I was asked to contact the delivery number and they refused to send me a receipt of return. Everyone is deceitful and no one wants to take accountability. then it takes 10 business days to refund to my credit lowes credit card. Huh they had no problem charging my credit card at time of order and not delivery.”

Helpful Report

Posted 2 weeks ago

“DO NOT BUY anything from Lowe’s that requires delivery. I ordered a clothes dryer and it arrived broken. I told the delivery team to take it back immediately. Then I contacted Lowe’s fulfillment center to cancel the order and request a refund. Days went by—nothing. I called Lowe’s customer service to file a complaint, and all they did was forward the issue back to the same unresponsive fulfillment center I had already dealt with. No accountability, no resolution. In the meantime, I bought a dryer from Home Depot. Their delivery was flawless—on time, professional, and the appliance worked perfectly out of the box. Lowe’s was a complete disaster from start to finish. Disorganized, unresponsive, and frustrating. I’ll never buy another large item from Lowe’s again. Buyer beware.”

Helpful Report

Posted 2 weeks ago

“Terrible company. I ordered 2 hanging planters delivered and 1 arrived with no hardware. After an hour on chat I was told to send order back at my expense and they would replace it. I will never shop at Lowe's again.”

Helpful Report

Posted 2 weeks ago

“Lowe’s Protection Plan customer service says they have 30 days to decide if they will replace your refrigerator or refund you partially on your purchase price. This in NOT in their terms of service they tell you they are going by. I have thoroughly read them. And the customer service can’t transfer you to the authorization department because they don’t have phone or email. You can only use the website to request a service call not speak to anyone or request a 300 refund on lost food.”

Helpful Report

Posted 2 weeks ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Helpful Report

Posted 2 weeks ago

“Delivery window went from 4 hours to 10. Called for days with no return call. Lowe's clearly not interested in making things right with a customer.”

Helpful Report

Posted 2 weeks ago

“There's a guy in the Plumbing dept. of Lowes, Morris Plains named Tony. He's the nicest, friendliest most knowledgeable Plumbing person I have ever met. Tony has helped me several times in the past 12 months and saved me lots of money. He doesn't make you feel stupid if you happen to ask a dumb question. Tony, happily answers all questions, dumb ones as well. He's always in a good mood. He deserves a raise, and Lowe's better not let him ever go. Also, yesterday my wife and I took delivery on an LG refrigerator. The 2 delivery guys were in and out in 30 minutes. They were very neat, friendly and quick. Fantastic experience. And no, I'm not a Lowes employee.”

Helpful Report

Posted 3 weeks ago

Lowes is rated 1.6 based on 829 reviews