Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 861 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

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Kathleen Wilson

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Anonymous // 01/01/2019

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“Called in today, placed on hold for 16 minutes, transferred to hardware when I was calling for lawn and garden. Got snapped at by the lil girl in lawn and garden for being transferred to her department. Rude and disrespectful customer service”

Helpful Report

Posted 3 days ago

“Outstanding Customer Service from Mike Vinson – Plumbing Department I had an exceptional experience at the Lowe’s store located at 1335 S 300 W, Salt Lake City, UT, thanks to Mike Vinson in the Plumbing Department. Mike went above and beyond to help me find exactly what I needed, offering expert advice with patience, professionalism, and a genuinely helpful attitude. He not only knew the products inside and out but also took the time to ensure I understood how to use the parts correctly for my project. His dedication and care made my visit smooth and successful. It’s rare to find someone so knowledgeable and kind — Mike truly embodies what excellent customer service should be. Thank you, Mike, for your top-notch service! Lowe’s is lucky to have you!”

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Posted 6 days ago

“I needed a product early Tuesday morning , As usual i overlooked my item and was navigating between two aisles trying to locate it. The staff was having a meeting in the rear of the store, but one attentive associate looked my way twice and didn't hesitate leaving the meeting to assist me. Maria from tools took me to my item immediately was very helpful. She was instrumental in me having a good day finishing my project ! Thank You Maria !”

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Posted 1 week ago

“My new unopened water heater that I cannot use due to discontinued propane service cannot be exchanged for an electric tankless unit because we are past the 30 day limit. I now have a new water heater that is useless to me, I was told nothing can be done, so what do I do with this new unit, just throw it away? I wasn’t told about a 30 day limit, just the 90 day return window, so basically I was lied to. Where do you think I should get the new tankless unit from?”

Helpful Report

Posted 1 week ago

“Terrible place to shop or have business with”

Helpful Report

Posted 1 week ago

“Ordered a cooktop and was given a pickup date 7/22/05. Hired a plumber to install on this date. Store pickup was not delivered. Called store repeat and was just put on hold called customer service and after an hour was just told sorry . Tried to cancel order with customer service they transferred me back to original store in egg harbor where they don’t answer phone. My advice , stay away from loews”

Helpful Report

Posted 1 week ago

“Ordered a sink and faucet on lowes.com. the money, $550, showed in my banks pending column but also 2 other charges one for the faucet and one for the sink so a total of $1100 sitting in my pending column. I only ordered one sink and one faucet. So I called my bank because I thought there was a hack, canceled my card and called lowes to cancel the order. Lowe's said they only see the one charge, the store only sees the other 2 charges, and neither one of them, the store or customer service for Lowe's can cancel the order. They said it was because it was coming from a 3rd party distributor. I called them, they said it can only be canceled by Lowe's. So now I'm hoping 2 of the charges will "drop off" when it leaves the bank account and I will be taking the sink and faucet back to Lowe's for a refund. This has been the biggest headache of all time along with the issue of having to get a new card. $1100 sitting in a pending column, so unavailable for use, when only the actual cost of $550 was budgeted doesn't matter to anyone else but for us it was a big deal. I will never recommend or shop at a Lowe's of any kind not even for a screw.”

Helpful Report

Posted 1 week ago

“Our water heater just stopped working that we bought in 2016. Went to Lowe's today to inquire about getting a new one. No staff in area, had them page for help. Person came over who looked 18, had no idea really to help, just to say they don't quote prices and that a person can come to our home & give an estimate 1st. We had questions but finally left frustrated as #1, this person could of found someone to answer questions etc. Told him we had a whirlpool which we came in, bought and next day installed. Paid in full at the store. His response was they don't sell that brand there. My response was, well seeing ours quit working after buying it 9 yrs ago from Lowe's. I clearly wouldn't buy that again! We left very frustrated and disgusted. Looking elsewhere, where staff are knowledgeable & upfront with baseline estimates.”

Helpful Report

Posted 2 weeks ago

“Horrible now. I heard ceo is from home depot. I waited a half hour and even went to front desk and used their help button. No one came. I had 400.00 in parts in cart. I went to ace and found most what i neede. I also had 3 people immediately helping me. Lowes is now my last choice”

Helpful Report

Posted 3 weeks ago

“I ordered a HDMI cable from Lowe’s and they emailed that the order was ready in a locker at about 8 pm. The next morning about 8:30 I went to pick up and when I entered the QR code, the screen said it was picked up. After waiting about 20 minutes for someone to help me, the two store associates didn’t have a clue. I was told I picked up the order 10 minutes after being placed in locker, I live 15 minutes away from the store. I was told there was nothing they could do. When I called Lowe’s customer care I was told that I had to have the store handle the issue. Worst customer service anywhere. If you live in Cicero, NY I would suggest you shop elsewhere. If you live anywhere else I would also suggest you shop elsewhere.”

Helpful Report

Posted 3 weeks ago

“Had bad refrigerator under warranty. The customer service is as bad as you can get. Trying to get a person on the phone is next to impossible. Thephone system sends you into loops and then hangs up on you. I don't want to buy anything at Lowes anymore. Lowes gets a 1 star but doesn't even deserve a star.”

Helpful Report

Posted 3 weeks ago

“Using the app on my phone. I placed an order and forgot to choose "curbside pickup". Tried to go into the app and correct it and found no way to do this. Googled how to do this and it said call the store to change it. I called the store and was told they were unable to change it. I went back into the app and tried to fix it thru the AI they have available. Could not get the correct results through there either. I've found the app to be very inflexible at various times and am beyond frustrated. I've written bad reviews numerous times with i consider to be constructive criticism and I truly believe they don't even read the reviews. I use Lowes as my main source for home improvement projects but am looking into switching to Menards or Home Depot.”

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Posted 3 weeks ago

“Lowes cash credit is a joke. I've spent over $7,000 and got nothing. The Lowes credit card is Synchrony Bank. They're the worst of the worst. Synchrony is not a good cc to deal with.”

Helpful Report

Posted 4 weeks ago

“They make an appointment to deliver in the pm, 730 am the driver calls he in 8 minutes away. It was made very clear at purchase there would be no access until noonish. The delivery company never confirmed the day before like they were supposed to. They send texts that you can not reply to. So back to the store it went. The store made the appointment then on delivery day they changed their tune to the delivery company is out of their control. So WHO WORKS FOŔ WHO ? Worst service ever”

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Posted 4 weeks ago

“Very disappointed! I ordered a refrigerator that was supposed to be delivered today. They gave me a delivery window of 8:30-12:30 and then just randomly changed the delivery to Monday.”

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Posted 4 weeks ago

“Lowe's no longer cares about you. It's all about sales and money. It's sad.”

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Posted 1 month ago

“First of all I went to the Lowes in wheelerburg Ohio they wasn't helpful at all they acted like we was a bother so we left store and went the Lowes in Chillicothe Ohio there is a boy that work in cabinet department his name is Nathan he helped us with our cabinets a couple weeks ago he helped us again today I will only shop at this Lowes he really act like he cares for the customer”

Helpful Report

Posted 1 month ago

“Lowe’s has terrible customer service. They do not stand behind their products. Purchased a utility trailer that collapsed moving a riding mower that was under the weight limits. Lowe’s refuses to make it right. We are out $1000. For a useless piece of junk.”

Helpful Report

Posted 1 month ago

“Terrible service, two different teams were unable to install ice maker for the refrigerator purchased at Lowes. Customer service refused to get involved. Do not buy appliances from this company.”

Helpful Report

Posted 1 month ago

“Lowe’s itself is fine.. but your repair service company is the worst. They make appointments for an appliance to be fixed and the company they go through does not care about their appointment process.. supposed to have appointment on June 3 to have washer fixed and all the repair company did was call and say gotta order part and it took 22 days for them to finally get part and drive 4 hours to fix and it did not even fix the washer. Now I have to wait 22 or more days to hope to get my washer fixed and none of you people understand the process. You are not helping anyone out and don’t care about anything we tell you. I have never had such awful service in my life.. And the only reason I put 1 is because there isn’t a Zero to choice…”

Helpful Report

Posted 1 month ago

Lowes is rated 1.6 based on 861 reviews