Lowes Reviews

Name: Lowes
Rating: 1.66

1.7 Rating 961 Reviews

15 %

of reviewers recommend Lowes

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1.7

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Cassandra Bridges

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Kathleen Wilson

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was at the Lowes in Spfld, Ohio in the garden center on June 10, 2026. My cashier was Becky. I have been going to this location for many years. Becky has been my go-to cashier many many times. She is awesome, always friendly, easy to talk to and very helpful. My dog Jack loves her and gets so excited when he sees her. I want to thank Becky for all she does and let you know she is a great employee. She gets 5+ stars from us for sure!! :)”

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Posted 1 hour ago

“Devon and Eugene were amazing very polite and professional 👏 I'm expecting an over the stove microwave can I request Eugene and Delvon to deliver and install that microwave?”

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Posted 2 weeks ago

“From the moment I contacted IGRINC.org, I felt reassured. Their team communicated clearly, addressed my concerns promptly, and remained professional throughout. I’m thankful for their guidance and assistance.”

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Posted 3 weeks ago

“this is the second time I have used online pick-up and both times my order not ready for pick-up. The orders had to be picked in the yard. After saying my order was ready, It was not and I waited an hour for service the second time. I will not shop at the Bangor lowes again!!! Not a happy shopper”

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Posted 3 weeks ago

“Zero stars if I could. I ordered a cooktop in February and spent the next 3 months calling nearly twice a week with zero updates, zero follow-through from managers who promised callbacks, and zero accountability. I spent $850 out of pocket on a permit and gas inspection — required by Lowe's own installer — on top of $3,000+ for the cooktop, installation, and warranty. After three months, the cooktop finally arrived. Lowe's plumber came to install it, and near the end of the job declared it defective. My original, perfectly working cooktop had already been removed and taken away. I now have no stove at home — with a 3-year-old child. To make it worse, my warranty started in February and has been running the entire time the product sat uninstalled. I've spoken to multiple managers and supervisors. Not one followed up. If you're considering Lowe's for a major appliance or installation, think twice. The customer service breakdown at every level has been staggering.”

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Posted 3 weeks ago

“I had a serious medical event in the store. 911 was not called, they made me pay for water and insisted I get my car and leave. I was on the floor in their garden center for quite some time. I called the corporate office on three occasions and called two managers at the local store. No call was EVER returned. This occurred on March 19th. My email was not answered.”

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Posted 3 weeks ago

“Purchased an AC unit. Put it in and it did not cool. Took it back to Lowe’s and because I didn’t bring it back in 48 hours they said return it to the mfg. GE told me Lowe’s is suppose to take it back if it’s in the 90 day period, which it was. So now I’m out $186.00. WONT BE BUYING A DAMN THING AT LOWES EVER AGAIN!”

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Posted 3 weeks ago

“My husband and I shopped at Lowes in Franklin, Indiana for 35 years, and he recently passed away so I came in to buy flowers to dedicate a flower bed for him because Spring was his favorite. Never in my 35 years of shopping here have I had quite the experience as I did with Alexis. She was energetic, had lots of ideas, and helped me find absolutely everything I needed. She even recommended me stuff I hadn't thought of. Not only that, but she walked with me to my car and loaded it all up for me! I don't know where she came from, but she is wonderful. God bless her.”

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Posted 3 weeks ago

“I went in 12 minutes before classic and Biresh not only helped me get my large garden items, he then proceeded to help put them into my car, which was no small feat, considering I had to lower my convertible top to make room (which took some time as the trunk was full). All this and he would absolutely not accept any tip at all!!! Biresh is my hero”

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Posted 3 weeks ago

“Lowe’s sucks! I will never shop at a Lowe’s again, I’m a 21 year retired AIRFORCE veteran and they don’t give veterans discounts , on certain items witch is what I buy , so why even support veterans , if you not going to give the 10% to all items . This message is probably not going to mean anything, because that’s the way corporations work , just wanted to voice my opinion. There are mom and pop shops that need the business and I will do business with them , so Lowe’s don’t do the veterans any favors by saying to give 10% off , and then say it’s only for certain items, such BS .”

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Posted 3 weeks ago

“Bought a Midea stove and refrigerator on 2/7/26 and both have gone bad in less than 3 months. Frozen food started to thaw and called Midea. It took them a week to send out a technician who said it was the board. It took a couple more days to get the board- then it still didn't work. In the meantime a friend loaned us one and we put it on our carport and I had to park my car in guest parking at the community we live in. Well- my car got hit no one left a note or anything. Back to Lowes... Midea issued an RGA for us to return the product. The Appliance manager sold us another non Midea brand in which I had to pay for. He told us he needed the sticker from the back or a photo of it and then will schedule a pickup of the defective refrigerator. I tried multiple times calling the store to speak with him, no one ever picked up in appliances so we had to drive to the store to speak with him. When my husband asked when the pick-up would be- Keep in mind what hillbillies we look like with this non-working refrigerator in our carport. Tom, the appliance manger is now telling us its Midea's fault that he can not schedule the pick up. So, I call Midea and they are telling me it is Lowe's fault- they can call Midea and get a confirmation number in order to schedule pick up. I hate being lied to- and Im really dissapointed in Lowes as well as Midea. I don't think you should tell a customer something then change the story a few days later. Midea was also terrible to deal with, and Lowes should consider selling better products as well as tell their employees to be honest with customers. Another issue is when I look up the purchase of my new refrigerator, I do not see it there but it sure is on my credit card!!!!”

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Posted 4 weeks ago

“I saw a little maple tree in a small pot. There was no price or sticker on it. I told the employee I wanted to buy it because Im old and any other trees come in large pots and I cant dig a hole big enough. She went to talk to a manager; came back without the tree saying , Sorry, we cant find a number for it. I asked couldn’t the manager just price it ? No, not happening . So… I left the store without buying the cart full of plants. If they are going to set the tree aside and ignore it, let it die, when I would’ve taken great care of it and planted it??? Not shopping there any longer. Just the last straw in being treated poorly there .”

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Posted 1 month ago

“NEVER get backsplash tile installed by Lowe’s. I have had a horrible experience with them going back several months and constant miscommunication and unresponsiveness with Lowe’s management and Hunter’s Flooring. First of all, they admitted to misrepresenting the tile display in the store, then said that was how it was supposed to look (see pictures below). This is what Trish the manager told me. Also, they never followed up and the Hunter’s Flooring representative kept making different excuses, like he was fishing for excuses. SAVE yourself the aggravation and stay away from this group. First negative experience I’ve had with Lowe’s, but it will be a lasting one.”

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Posted 1 month ago

“I purchased a BHI Mini Split Air Conditioner from Lowes. The Lowe's representative was extremely helpful and highly recommended this product. I had it professionally installed and it was working within hours of installation. Now that it has been installed for two weeks, i am very happy with it and it works well. I highly recommend this product for a small area in your home such as the garage or a large bedroom.”

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Posted 1 month ago

“I would give no stars but it's not an option. Had entry door put in and they ordered the wrong storm door and wrong size trim. It will be months before it gets finished now. Managers just hang up on you when you call and the service is terrible. DO NOT USE ANY INSTALLATION SERVICE PROJECTS FROM LOWES.”

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Posted 1 month ago

“Went to Lowe’s in Marrero and I should have known the parking lot was empty but I went in anyways! The entire store I walked looking for what I needed and 1 employee yes 1! NEVER AGAIN”

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Posted 1 month ago

“Vicki in your customer service department in the Chico, CA store was excellent, courteous, knowledgeable and instrumental in helping me with my project! I am grateful for her help.”

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Posted 2 months ago

“I went to Lowe's to purchase a new dryer in February for my new home expressed the same to associate that I would be moving into April 1st, when I went to hook up dryer I realized there wasn't a electric hook up (no biggie in my mind) went back to Lowe's bought same unit in gas & asked to return other unit upon delivery of correct unit. I was informed that Lowe's has a 48hr policy YOU HEARD ME RIGHT 48HR return policy & they refused to return my BRAND NEW NEVER INSTALLED DRYER. I spoke to Norma a Customer Care Manager ID #809428 & she berated me for not reading my email, although I opted for TEXT updates BECAUSE I received several hundred emails a day, she stated I chose not to read my email making it my fault I didnt know about their 48hr return policy on appliances!”

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Posted 2 months ago

“I generally shop at Lowe’s for my home needs, but my recent experiences at the checkout have been very uncomfortable. While using the self-checkout, an employee from the front door repeatedly approached me and began pushing buttons on my screen without me asking for any assistance. This felt invasive and unnecessary. What made the situation more concerning was that there were five or six other employees standing around the front door talking, yet I was the only person checking out and the only one being "monitored" this closely. It felt less like helpfulness and more like I was being watched or screened. This has happened multiple times now, and it makes for a very unwelcoming environment. Management should ensure that staff respect customers' personal space and that "help" is only provided when requested.”

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Posted 2 months ago

“Paid over $20,000 to Lowe’s for Cali vinyl plank flooring and got a terrible installation. The floor is now uneven, making noise, and already buckling — clear signs of improper work. Even worse, the manufacturer confirmed the issues are due to bad installation and that Lowe’s should fix it, but Lowe’s refuses to take responsibility. Completely unacceptable for a project at this price. Poor workmanship, no accountability, and zero customer support. Avoid Lowe’s installation services at all costs.”

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Posted 2 months ago

Lowes is rated 1.7 based on 961 reviews