Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 861 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding Customer Service from Mike Vinson – Plumbing Department I had an exceptional experience at the Lowe’s store located at 1335 S 300 W, Salt Lake City, UT, thanks to Mike Vinson in the Plumbing Department. Mike went above and beyond to help me find exactly what I needed, offering expert advice with patience, professionalism, and a genuinely helpful attitude. He not only knew the products inside and out but also took the time to ensure I understood how to use the parts correctly for my project. His dedication and care made my visit smooth and successful. It’s rare to find someone so knowledgeable and kind — Mike truly embodies what excellent customer service should be. Thank you, Mike, for your top-notch service! Lowe’s is lucky to have you!”

Helpful Report

Posted 4 days ago

“I needed a product early Tuesday morning , As usual i overlooked my item and was navigating between two aisles trying to locate it. The staff was having a meeting in the rear of the store, but one attentive associate looked my way twice and didn't hesitate leaving the meeting to assist me. Maria from tools took me to my item immediately was very helpful. She was instrumental in me having a good day finishing my project ! Thank You Maria !”

Helpful Report

Posted 1 week ago

“First of all I went to the Lowes in wheelerburg Ohio they wasn't helpful at all they acted like we was a bother so we left store and went the Lowes in Chillicothe Ohio there is a boy that work in cabinet department his name is Nathan he helped us with our cabinets a couple weeks ago he helped us again today I will only shop at this Lowes he really act like he cares for the customer”

Helpful Report

Posted 1 month ago

“Jimmy our appliance salesman was very helpful & knowledgeable! Waycross Lowe’s”

Helpful Report

Posted 1 month ago

“I want to give 10 stars 🌟 to two amazing employees. I had a problem with a fan that I purchased at Lowe's. Angela and Bonnie. I hope I have her name correct she was at the return desk on Saturday afternoon. They both put the fan that I bought together for me. Thank you so much for the excellent customer service there's not too many employees would go out of their way to satisfy their customer. thanks again Lowe's for the excellent service”

Helpful Report

Posted 1 month ago

“I was looking for items and Kristianna Affricano was working and helped me tremendously with what I needed. She was pleasant, helpful and professional. I wish all the employees were as helpful as she was.”

Helpful Report

Posted 1 month ago

“I just want to say first to ladies at the Lowe’s Flower Department (area) at the Baltimore National Pike store location just helping me with picking out the Marble Stones and the Ted Design Bricks and the Red Dragon flowers then I went to the area where I brought ALREADY CEMENT MIX it ready works !!! I needed all these material to complete a grave finish for my mom. I travel me and my husband to Sanford North Carolina to the cemetery to make my mom‘s grave site beautiful-thanks EVERYONE IN THESE DEPARTMENTS FOR AN JOB SELL DONE Truly Thank you from the Tammy and Michael Mercer-Webb Family”

Helpful Report

Posted 1 month ago

“I’ll preface by stating that the five Lowe’s employees (STORE #1883) whom I had contact with were beyond phenomenal! On 4/30/25, I purchased an electric dryer, and, unfortunately, I can’t recall the name of the employee who serviced me (maybe Rory, Cory, or something similar). I received a damaged dryer, and on 5/22/25, I went to the store and a manager, Tylor, attended to me regarding this issue. On 5/29/25, I went to the store again with new concerns/issues. On this date, I was serviced by Dan, in the appliance department, and in Customer Service, Judy (an associate), and Nick (a manager) attended to me. In general, I had a very complicated situation that was also very time consuming. That said, all the employees who assisted me initially and throughout, were beyond outstanding. They all took their time, giving attention to every minute detail; addressed all of my questions/concerns; worked steadfastly until my issues/problems were resolved; and were extremely professional, personable, persistent and patient! All the associates and managers with whom I came in contact were/are exemplary employees, and Lowe’s should be honored to have employees of this caliber!!! KUDOS to all of you!!! Again, Thank you all… Sylvia Stovall”

Helpful Report

Posted 2 months ago

“There's a guy in the Plumbing dept. of Lowes, Morris Plains named Tony. He's the nicest, friendliest most knowledgeable Plumbing person I have ever met. Tony has helped me several times in the past 12 months and saved me lots of money. He doesn't make you feel stupid if you happen to ask a dumb question. Tony, happily answers all questions, dumb ones as well. He's always in a good mood. He deserves a raise, and Lowe's better not let him ever go. Also, yesterday my wife and I took delivery on an LG refrigerator. The 2 delivery guys were in and out in 30 minutes. They were very neat, friendly and quick. Fantastic experience. And no, I'm not a Lowes employee.”

Helpful Report

Posted 2 months ago

“I shop at the Lowe's in Ventura frequently and I have had nothing but amazing service. Your team at the pickup and registers are amazing Zach always greets me asks if I was being helped hes an amazing person. And then the trio of Rosemarie, Suki and Michele go above and beyond everytime I go pickup my order. I was in retail for 31yrs and know how to treat customers. And these young ladies arr a huge asset to the Lowe's team. continued success Ventura location you all rock.”

Helpful Report

Posted 2 months ago

“Ordered some items from Lowe’s and it was here overnight. They are so fast and soap prompt, and the service is always great there.”

Helpful Report

Posted 2 months ago

“I went to Lowe’s Bend, OR last Sunday 5/11/25 to purchase a large flatbed of goods. We ran into Jim in the electrical department, and he was extremely pleasant, knowledgeable and helpful. He then introduced us to Gene, who helped secure me a very nice and appreciated discount. Gene was also stellar, right up there with Jim. The “Jim and Gene Show” as we referred to them, were absolutely top notch. My bf suggested we do all our shopping on Sundays so we can have this awesome duo wait on us! Thank you for adding to a happy Mother’s Day, Jim and Gene!”

Helpful Report

Posted 2 months ago

“I want to give a huge shoutout to Tony at store #1053 in Pasadena, TX. I made an online purchase that required assembly. Tony went above and beyond to assist me in making that happen. He even helped me with unloading and loading my new item. He works in appliances so whenever I need a new appliance I will for sure ask for Tony. He deserves a raise and is a definite asset to your company. I hope this gets into the right hands so he can be recognized for his outstanding work ethic.”

Helpful Report

Posted 2 months ago

“Today we met Travis Marcus at the Lowe's in Madison. He is knowledgeable and provides great customer service. I would love to see him receive a great promotion for his almost 10 years of service with Lowes. I hope the corporate office and gives him a great bonus.”

Helpful Report

Posted 2 months ago

Helpful Report

Posted 2 months ago

“We ordered a new washer last Friday at Longview Lowe's from Sophia. Wonderful salesperson, very knowledgable. She set us up with a Sunday morning delivery and told us they would call with the time of delivery that morning. The gentleman, Jesus, called to let us know our washer was loaded and what time to expect him. He and his crew showed up within 5 minutes of the quoted time. Jesus and Steve removed our old washer, installed the new one and made sure everything was working correctly with no plumbing leaks. Very friendly and fast but correct work. I would give this crew 6 stars if they had them. Judy Nesbit. Happy customer”

Helpful Report

Posted 3 months ago

“I I had visited the paint department at the Holmdel location I highly recommend going. Jolene was so accommodating and helpful. I was so undecided about a pink color and she helped me and it turned out to be perfect. Thank you again. I will definitely be returning.”

Helpful Report

Posted 3 months ago

“The delivery service was less than a good experience with my washer and dryer, however Ginnie and the other gal in appliances at Store 1190 were amazing. She handled my dryer return after noticing a small crack. She turned a very stressful situation into a pleasant one. Many thanks to Ginnie!!! Brett Kennedy”

Helpful Report

Posted 4 months ago

“I am writing a review for the delivery today, 3/24/25 of my new washer and dryer. David Figueroa and Michael Gonzalez did a great job, taking away old appliances and installing new ones. They were very personable and did a wonderful job, I would give them a 10 out of 10!”

Helpful Report

Posted 4 months ago

“Store #0686. 3/15/25-Plumbing, Leon & check-out, Karolyn(1st day). Excellent service by both employees. Leon very knowledgeable about products to clear bath tub drain. Carolyn helped me with checking out. Cheryl”

Helpful Report

Posted 4 months ago

Lowes is rated 1.6 based on 861 reviews