Lowes Reviews

Name: Lowes
Rating: 1.65

1.7 Rating 959 Reviews

15 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.7

Based on 959 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I shopped at Lowes in Franklin, Indiana for 35 years, and he recently passed away so I came in to buy flowers to dedicate a flower bed for him because Spring was his favorite. Never in my 35 years of shopping here have I had quite the experience as I did with Alexis. She was energetic, had lots of ideas, and helped me find absolutely everything I needed. She even recommended me stuff I hadn't thought of. Not only that, but she walked with me to my car and loaded it all up for me! I don't know where she came from, but she is wonderful. God bless her.”

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Posted 3 days ago

“I went in 12 minutes before classic and Biresh not only helped me get my large garden items, he then proceeded to help put them into my car, which was no small feat, considering I had to lower my convertible top to make room (which took some time as the trunk was full). All this and he would absolutely not accept any tip at all!!! Biresh is my hero”

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Posted 3 days ago

“I purchased a BHI Mini Split Air Conditioner from Lowes. The Lowe's representative was extremely helpful and highly recommended this product. I had it professionally installed and it was working within hours of installation. Now that it has been installed for two weeks, i am very happy with it and it works well. I highly recommend this product for a small area in your home such as the garage or a large bedroom.”

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Posted 2 weeks ago

“Vicki in your customer service department in the Chico, CA store was excellent, courteous, knowledgeable and instrumental in helping me with my project! I am grateful for her help.”

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Posted 1 month ago

“The interface is clean and user-friendly. Operations are smooth and uninterrupted. Customer service is reliable and responsive. A very satisfying experience.”

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Posted 1 month ago

“The interface is clean and user-friendly. Operations are smooth and uninterrupted. Customer service is reliable and responsive. A very satisfying experience.”

Helpful Report

Posted 1 month ago

“Th delivery company that Lowe’s uses has really great people working for them. The company is XDT and Theo and Peter were my delivery guys. They delivered my mom’s stove and microwave, were kind and professional and I’m glad to have gotten good service. Thanks Lowe’s! We’ll buy from you again!”

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Posted 1 month ago

“200501068261970259 The team delivered my fridge with much efficiency !”

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Posted 2 months ago

“Was pleased with our shopping experience at Lowes on Lake Underhill Rd in Orlando today, 3/2/2026. Upon entering the store we were greeted several times by employees wanting to help us find what we were looking for. The departments we entered were staffed with employees waiting to help us find the product we were looking for. This is a great improvement over the last several years, trying to find a employee just to ask a question. I have enjoyed shopping at Lowes but this experience was outstanding.”

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Posted 2 months ago

“Lowes address delivery Issue ROME NY store the manager Rich address Issue he had to leave however had assistant JeSSICA ZACH. assoc. Ted. THEY WENT above beyond to ensure proper Del. Product Knowledge appliance. TEAMWORK. 10. stars”

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Posted 2 months ago

“Charlene in the Castlerock, Colorado Lowes paint department went above and beyond with her service and help in selecting the proper paint and even added advice about the best ways to complete our project efficiently. She was incredible and I/we will look for her again when we shop there.”

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Posted 3 months ago

“Lowes Conroe Texas. Painting dept. Dean is a master paint specialist. Hes helped me during the last 11 months. Hes accurate, patient, courteous, and has that Wow in and out satisfaction every time. It feels so good to go to that paint dept. EVERYTIME. *****”

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Posted 3 months ago

“The delivery drivers were awesome and let them know have medical conditions and have a hard time moving things so they took care of everything unboxing bringing it in the house and hooking it up taking the old stove. These guys are awesome thank you so much.”

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Posted 3 months ago

“Mr. Steve (who is in his 70s I think!) helped me tremendously 2/16/26 when I needed a particular power strip cord that was not restocked & he brought down for me. It ended up not having the end I needed, so I left store. He yelled for me in the parking lot that he had found what I needed! I returned to purchase it & the pipe I needed for it, again with his expert help. He had also made 2 keys for me earlier... Without his persistance I would had left without what I came for, but instead made several purchases with his assistance. Thank you Mr. Steve. You are THE BEST!!!”

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Posted 3 months ago

“Thank you Adria at the Smoky point customer service desk for being so nice and going beyond expectations, also thank you Bill the manager. I will remain a loyal customer”

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Posted 3 months ago

“A lady by the name of Nat, was of outstanding service. Extremely helpful and friendly and professional. Excellent hospitality skills. She is based at the Armadale branch in Western Australia. Many thanks to you”

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Posted 3 months ago

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Posted 3 months ago

“Caleb at statesboro lowe’s approached me when i first got in to the lowe’s at statesboro and not only answered my question immediately he took me to the exact isle where i needed to be and sent me to the cashier with everything i needed for a very quick trip on and out. great experience!! Thank you Caleb!!!”

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Posted 3 months ago

“Larry, (#10) in the appliances department, is a champion people person and obviously has a pedigree in home appliances. His knowledge base of all the brands makes him comfortable to speak with and gives one confidence in decision making. A very pleasurable person with zero sales pressure. Do yourself a favor before purchasing a home appliance and spend time with Larry at the Bowling Green, KY Lowe's!”

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Posted 3 months ago

“Lowes Wadsworth Ohio is the very best store I have ever shopped in. I shop at Lowes stores from Florida to Ohio and the service, cleanliness and customer service at the Wadsworth store is the very best.”

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Posted 3 months ago

Lowes is rated 1.7 based on 959 reviews