Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 827 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 827 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very satisfied with Rosemary, she is so friendly and helpful! She is an exceptional representative of the Lowe’s. Thank you”

Helpful Report

Posted 2 years ago

“Today my husband and I visited the Lowe's on Seaboard Street in Myrtle Beach, SC. We met with the most fantastic every sales associate, Sabrina. This person brought smiles to our faces. She was knowledgeable about plants and trees, able to view our photos and identify issue with our current tree and make recommendations as to what plants/ trees would work best for us. This is the best salesperson we have met in Myrtle Beach. Thanks, Lowe's for having such a gifted employee.”

Helpful Report

Posted 2 years ago

“We were so happy to see Annette back to work! She is so friendly and helpful! She is an exceptional representative of the Lowe’s Team!”

Helpful Report

Posted 2 years ago

“My wife and I were having a problem with her brother who is having some issues with his mental health. He would come into Lowes and spend hundreds of dollars and never use or open the products that were bought over a period of time. We took many of the items back to store #2854 to see if we could return the items that were unopened and spoke to service representative Lexi on 3-24-2023. We explained the situation to her and she understood the issue and worked for a long time to help us get his money back in form of a credit. She went above and beyond what some would have done and we wanted to thank her for her kindness and help.”

Helpful Report

Posted 2 years ago

“This review is for the employees at Lowes at the Heidelburg PA store, I’m in this store about 4 times a week, the employees are always offering their assistance for help in any way. This store does not deserve any bad reviews on their employees as I have dealt with most all of them, always ready to help and friendly, went out of their way to help me recover my cell phone. I am not a person who writes reviews but I’m tired of people bashing other people especially ones that are working. If you talk to people with respect you will get it in return, but sometime the problem is no further than the mirror. Take a deep breath and move on.”

Helpful Report

Posted 2 years ago

“Roger E. Casa Grande, AZ First off, after entering into a contract with LOWES for new bedroom carpet , and then learning our installation will be by Eclipse Flooring. We found ourselves to be horrified to see the terrible reviews on them at Yelp! My god!, what have we gotten ourselves into, and so many Bad Reviews!! I am glad to report, it was a wonderful experience for us. From purchase to installation only three weeks, unbelievable! The communication was excellent , every step of the way. Eric, Flooring Dept, at LOWES Casa Grande , was very knowledgeable, and we had no trouble getting the exact carpet/pad we wanted. He answered all our questions. Erica & Kelli, LOWES , kept us informed of our progress . Melanie, at Eclipse, had the measuring person set up and he was here a few days later. And when the carpet came in she came thru with an early installation date, and sent over Ithan, the installer. He did just an excellent job on the installation, and there was no clean-up, when he left! he even vacuumed the new rug. We got the quality we wanted, a perfect match to what we ordered, for PRICE WE WERE QUOTED. I can't say anything bad about the LOWES Carpet Dept, Casa Grande, OR ECLIPESE FLOORING, Phoenix , our experience was wonderful, and would highly recommend them . LOWES STAINMASTER NYLON CARPET”

Helpful Report

Posted 2 years ago

“I was encouraged by my girlfriend to visit the Causeway Lowe’s in Branson as she loves that store. I visited on February 12th, 2023 & I was extremely pleased. The store was very organized and pleasing to the eye. I had the pleasure of meeting Steve Savory. Could not locate the location that had kick plates and he graciously took me to the aisle. I had questions regarding the kick plates and additional items I would need for re-doing my patio. He was very knowledgeable, patient, informative & helpful. I was very impressed how polite and courteous he was and he helped with placing the items in my cart & the items were purchased by my friend Ricardo Haughton which was a surprise & wonderfully appreciated. Keep up the good work Steve. You are an asset to Lowe’s”

Helpful Report

Posted 2 years ago

“Workers helped me find the products that I wanted. My list included items in three different categories. When the woman who was helping me didn’t know an answer to my question, she asked someone else. Everyone was polite and made me feel welcomed in every way. Especially one worker in Newberry South Carolina named Connie.”

Helpful Report

Posted 2 years ago

“I purchased a refrigerator a couple of weeks ago that had a dent in the side. Allison was absolutely amazing- kind, understanding, and super helpful. She was able to get a bit of a discount for me and was just a pleasure to work with. Definitely earned my business from now on. Thank you so very much”

Helpful Report

Posted 2 years ago

“I am a contractor in Issaquah and have shopped the Issaquah Washington store for years> The level of service has really improved over the last year.A lumber associate named Gary gives out standing service and always has the answer.Keep up the great work”

Helpful Report

Posted 2 years ago

“My husband put in an order for me to pick up at the Lowe's on Broad St. in Brooksville. The website showed that they had more than enough to fill the order, but it didn't. So, I had to another store. I went to the one on Commercial Way. Rebecca at customer service was the best customer service employee I've ever had! Kind, efficient and quick. She sent me back to flooring to pick up my order. I found Andrew in flooring and met another great employee! It was such a pleasure to have an employee not running and hiding from work! He loaded up my cart but was one piece short. I was expecting that he would just credit me back for that one piece, but to my surprise he hunted another one down! Then I went outside and that's where I ran into Mason who was walking by. I asked him for help, and he graciously stopped what he was doing and loaded up my van. These people were the best employees I've ever come across around my area and I can't tell you how grateful I was for all three of them. Thank you for hiring such great people! I have a lot more work to do around my home and I'm looking forward to shopping there again! I was going to give you a 4-star rating because of the other store on Broad Street, but I just couldn't because of the excellent care I had at Commerical Way.”

Helpful Report

Posted 2 years ago

“His name is Jim from lowes in Niles. Kindness, curtesy’s much, helpful in sharing accurate information so that I was able to make a inform decision on the product I bought. Increase this worker wages and Lowes will prosper more than it is now. Higher more workers who share similar characteristics as Jim”

Helpful Report

Posted 2 years ago

“Great stainless steel sink. Single bowl and easy install.”

Helpful Report

Posted 2 years ago

“Lowe's did not have exactly the item I wanted, and Home Depot did. But when I got to Home Depot, had to wander through the store, just looking for the item, with no idea where it might actually be located. Made me so angry, I just walked out of the store and came straight back to Lowe's and bought an alternative item. I sincerely appreciate that Lowe's has the row and bin number for every item in stock. So I don't have to wander through the whole d___ store hoping to find what I am looking for.”

Helpful Report

Posted 2 years ago

“My husband and I went to Lowe's west 410 to purchase a new commode. We needed help with purchasing and loading of the product. Met an Army Veteran employee named Billy who helped us with the whole process. From the picking out of product to paying and loading into vehicle, Billy led us through the whole process with a smile and friendly cajoling. Made us feel really appreciated. We need more people like Billy in the retail business. Thank Billy and God bless the company you employee through. You are a treasure!!!!”

Helpful Report

Posted 3 years ago

“Lowes carpet installer’s showed up today and we got two hard working guys that installed the pad and carpet in about 2 hour. Turned out great and we are very happy. Thank you Lowes ❣️”

Helpful Report

Posted 3 years ago

“Good work with the phone hack you did for me. W W W . H A C K E R S P Y V I L L E . C O M (320) 961 4598”

Helpful Report

Posted 3 years ago

“Every store I go into, I am greeted and welcomed by the staff”

Helpful Report

Posted 5 years ago

“The Lowe's in Gulfport, MS is amazing! We always deal with a Manager, Mike and his efforts go above and beyond my expectations. Thank you!”

Helpful Report

Posted 6 years ago

Lowes is rated 1.6 based on 827 reviews