Lowes Reviews

Name: Lowes
Rating: 1.61

1.6 Rating 917 Reviews

14 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

Ray

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good on time delivery! No issues”

Helpful Report

Posted 1 year ago

“I have a lot of admirations for the people working at Erie, Colorado Lowe's. Recently I had to purchase numerous items and needed help with selecting the right ones. All the associates I communicated with were kind and helpful. Jess and Billy went above and beyond to help me with my purchases from the Light Department, thank you so much! I also have a great appreciation for Nancy of PRO department. Her knowledge of products and issues was extraordinary. The Customer Service was highly efficient with handling returns & refunds. Thank you all!”

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Posted 1 year ago

“I was picking up a few things at my local Lowes in West Ashley. Kevin helped me. I was trying to find a part and Lowes didn't carry it, but he made a few suggestions for where I could get it. He was so cheerful and so helpful I just couldn't believe it. He carried my stuff for me and loaded it into my SUV. So nice.”

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Posted 1 year ago

“Midea dryer after purchasing the washer/dryer combo we started having issues with the dryer that only got worse with time after contacting Lowes we were advised to Contact Midea which we did and was told it was Lowes issue to contact Lowes after several attempts to resolve the issue with the dryer working some of the time it only got worse we are now without a dryer that didn't even last one year the Maytag we had lasted 38 years without one.issue whenever we contacted Lowes again they.said they'd sell us another one with 10 percent discount lol if they're not gonna stand behind the products they're selling I'll never buy another thing from them and I'd advise anyone that's thinking about buying from them to not to because once they get your money you'll be on your own no pride in customer service at all and will not stand behind what they sell”

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Posted 2 years ago

“The manager Joe at the Lowe's store in North Smithfield went above and beyond to resolve my issue. There was a dispute about a payment made. The assistant manager was no help or the head cashier. Both gave me the run around. They should of called Joe over right away instead of me asking for him. Never will pay with cash making a payment again.”

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Posted 2 years ago

“Exeter Lowe’s is a 5 star. 5 starts to Gary. Always helpful and cheerful! His customer service is 2nd to none!”

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Posted 2 years ago

“Lowes in Osage beach - 5 ⭐️ customer service for an employee named Janell. The store seemed a bit short staffed, my daughter & I were shopping with her 2 sons ( my grandsons ) . Janell had an entire department full of customers waiting for her assistance & greeted & interacted with every single customer all while making up feel like the only customer she had. It’s been a very long time since I have experienced that kind of.customer service. This woman deserves the best her job has to offer . After my experience there today I will most definitely go back & buy my next appliance in a few weeks! Thank you Janell for PERFECT customer service. Above & beyond! ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 years ago

“Talk about customer service! Greatest ever. I bought a ceiling fan ten years ago. While changing the bulb, I broke the globe. Now, where do you go to get a 10-year-old fan globe? I saw an 800 number on the top of the fan. Called it. Not only did they have a record of the sale, but they are contacting the manufacturer to get the replacement price and shipping information.”

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Posted 2 years ago

“I was in today at lowes Paseo del norte/san Pedro store. The paint department is the best in the city. The best customer service you will get!!”

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Posted 2 years ago

“I would like to thank Nathan Clark and David at the Madison Street Lowes in Clarksville Tn for helping me solve an issue with my new griddle. Also, Lisa Farmer was a great Help in helping me order what I wanted. Thank you!!”

Helpful Report

Posted 2 years ago

“I am posting this review here and hope that Lowes Corporate will see this and complement their employees. My husband and I went to Lowes at Waynesville, NC recently and we were so happy that Briona helps us at the credit card self-check out. She was very friendly and pleasant. We asked if she can help us checking out as we have applied for the Lowes credit card and have not yet received it. I showed her the email I have received and she said no problem and she proceed to help us checking out. When came to the final totaling our whole cart we were expecting to receive 5% discount but the self-check register will not provide such an option. She went to the supervisor Ethan and was scanned in a store bar code which allow us the discount. Ethan said today was Briona first day and I thought her performance was outstanding and she was wonderful. Following week, we were at Lowes again. Checking out a full cart of things we need at the credit card self-check out again. Here comes Briona, she recognized us and proceed to help us checking out. We were so please we have her in helping us at the checkout stand. We were so delighted and wished that each time we shop at this branch of Lowes, we will see her. We find her, an awesome, cheerful and helpful employee. She is a champion !!! a key asset to Lowes. We were unable to do the survey at www.lowes.com/survey as the receipt seem to have a missing digit that did not print from the id #. We are so disappointed and an employee review/feedback is not able to share due to the monthly winner drawing! and Lowes website does not provide an freeform feedback to compliment an employee in the “Contact US” section like majority of the company website!!!”

Helpful Report

Posted 2 years ago

“By exhibiting true customer service through a manager (Francine Howard )when I was dealing with a sultry employee. She stepped right up and did the right thing even as the other employee was, not only, disrespecting her but being rude to me. The restraint I saw in Ms. Howard was a breath of fresh air in todays world. Perhaps I should suggest someone rush out right now to get a sweater to place around her shoulders so she never misses a day of work. She is a trues gemstone for your company. Keep Her!!!!!”

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Posted 2 years ago

“I’ve moved into a new apartment and needed a washer and dryer so I turned to LOWES in Easley SC. And I’m so thankful I did. I bought a washer and dryer (LG) that are wonderful. And the best part they were cheaper than a pair I had found on their website. Now, moving into a new place can be stressful especially when everything is being delivered. Well my washer and dryer were delivered as scheduled by two of the nicest young men you will ever meet. John and Jose’ were right on time and as careful as if it was their own purchase and their own place. They had them in and set up before I could turn around. Awesome delivery men👍👍👍 Thank you Lowe’s for great appliances and awesome delivery guys to take care of me.”

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Posted 2 years ago

“I would like to give a review for JR , at s eastern ave, he has been very helpful and friendly to me, and delivered good service. Will always look forward of seeing him again.”

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Posted 2 years ago

“First time I went to Lowes Garden City NY. I was previously a Home Depot regular. I was so pleasantly surpised how orderly everything was. What really surprised me was the cleanliness of the mens bathroom. Even though there are a bunch of Home Depots closer to my house, I will drive the extra 12 miles to Lowes since it is so much more pleasant.”

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Posted 2 years ago

“Devon in appliances at The Lowe’s in east Wichita ,ks is the best! After a very frustrating experience elsewhere, he very patiently helped me to get my dishwasher ordered and installation / haul away set up! Thank you, Devon so very much! Also praises to the company they contracted with to do the installing ! Logan from Charles installations was very fast and efficient and answered all my questions! Thank you Lowe’s East Wichita for making something that had previously been frustrating with three attempts elsewhere to get our dishwasher fixed, into a pleasant outcome! Monique”

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Posted 2 years ago

“We are very satisfied with Rosemary, she is so friendly and helpful! She is an exceptional representative of the Lowe’s. Thank you”

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Posted 2 years ago

“Today my husband and I visited the Lowe's on Seaboard Street in Myrtle Beach, SC. We met with the most fantastic every sales associate, Sabrina. This person brought smiles to our faces. She was knowledgeable about plants and trees, able to view our photos and identify issue with our current tree and make recommendations as to what plants/ trees would work best for us. This is the best salesperson we have met in Myrtle Beach. Thanks, Lowe's for having such a gifted employee.”

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Posted 2 years ago

“We were so happy to see Annette back to work! She is so friendly and helpful! She is an exceptional representative of the Lowe’s Team!”

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Posted 2 years ago

“My wife and I were having a problem with her brother who is having some issues with his mental health. He would come into Lowes and spend hundreds of dollars and never use or open the products that were bought over a period of time. We took many of the items back to store #2854 to see if we could return the items that were unopened and spoke to service representative Lexi on 3-24-2023. We explained the situation to her and she understood the issue and worked for a long time to help us get his money back in form of a credit. She went above and beyond what some would have done and we wanted to thank her for her kindness and help.”

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Posted 2 years ago

Lowes is rated 1.6 based on 917 reviews