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Lowes Reviews

1.6 Rating 902 Reviews
13 %
of reviewers recommend Lowes
1.6
Based on 902 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Lowes 1 star review on 28th May 2025
Cassandra Bridges
Lowes 1 star review on 27th March 2025
Ray
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 26th March 2025
Anonymous
Lowes 1 star review on 11th March 2025
Kathleen Wilson
Lowes 1 star review on 11th March 2025
Kathleen Wilson
70
Anonymous
Anonymous  // 01/01/2019
My husband put in an order for me to pick up at the Lowe's on Broad St. in Brooksville. The website showed that they had more than enough to fill the order, but it didn't. So, I had to another store. I went to the one on Commercial Way. Rebecca at customer service was the best customer service employee I've ever had! Kind, efficient and quick. She sent me back to flooring to pick up my order. I found Andrew in flooring and met another great employee! It was such a pleasure to have an employee not running and hiding from work! He loaded up my cart but was one piece short. I was expecting that he would just credit me back for that one piece, but to my surprise he hunted another one down! Then I went outside and that's where I ran into Mason who was walking by. I asked him for help, and he graciously stopped what he was doing and loaded up my van. These people were the best employees I've ever come across around my area and I can't tell you how grateful I was for all three of them. Thank you for hiring such great people! I have a lot more work to do around my home and I'm looking forward to shopping there again! I was going to give you a 4-star rating because of the other store on Broad Street, but I just couldn't because of the excellent care I had at Commerical Way.
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Posted 3 years ago
His name is Jim from lowes in Niles. Kindness, curtesy’s much, helpful in sharing accurate information so that I was able to make a inform decision on the product I bought. Increase this worker wages and Lowes will prosper more than it is now. Higher more workers who share similar characteristics as Jim
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Posted 3 years ago
Great stainless steel sink. Single bowl and easy install.
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Posted 3 years ago
Lowe's did not have exactly the item I wanted, and Home Depot did. But when I got to Home Depot, had to wander through the store, just looking for the item, with no idea where it might actually be located. Made me so angry, I just walked out of the store and came straight back to Lowe's and bought an alternative item. I sincerely appreciate that Lowe's has the row and bin number for every item in stock. So I don't have to wander through the whole d___ store hoping to find what I am looking for.
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Posted 3 years ago
My husband and I went to Lowe's west 410 to purchase a new commode. We needed help with purchasing and loading of the product. Met an Army Veteran employee named Billy who helped us with the whole process. From the picking out of product to paying and loading into vehicle, Billy led us through the whole process with a smile and friendly cajoling. Made us feel really appreciated. We need more people like Billy in the retail business. Thank Billy and God bless the company you employee through. You are a treasure!!!!
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Posted 3 years ago
Lowes carpet installer’s showed up today and we got two hard working guys that installed the pad and carpet in about 2 hour. Turned out great and we are very happy. Thank you Lowes ❣️
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Posted 3 years ago
Good work with the phone hack you did for me. W W W . H A C K E R S P Y V I L L E . C O M (320) 961 4598
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Posted 4 years ago
Every store I go into, I am greeted and welcomed by the staff
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Posted 5 years ago
The Lowe's in Gulfport, MS is amazing! We always deal with a Manager, Mike and his efforts go above and beyond my expectations. Thank you!
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Posted 6 years ago
Lowes is rated 1.6 based on 902 reviews