Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 861 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good morning. This particular review is not being provided to speak of one of the Lowes stores in general although I am compelled to speak of a certain person in general and how he conducted himself at the Lowes store in Anderson, SC (Highway 28 bypass). The gentlemans' name is Marasalis. I walked into the store to pick up an order and Marasalis was at counter. He happened to be on the phone at the moment and I could not help but notice how professional he was speaking to the person on the other end. When he hung up the phone he was immediately prompted to request a favor from one of the his employed associates asking them if they could do something for him.. and of course the person replied "no problem." Marasalis then looked at me and kindly said "how may I help you sir"..? He called receiving to ask for someone and the person was not present at that time so he said to me that he would go back to pick up my order. In a few minutes he returned with my order and suggested that we open the box to see if the contents was what I had ordered and make sure that it was not damaged. I had to ask him if he was one of the managers and he politely said no with a smile.. and I politely said with a smile.. "well you should be because you have all the professional qualifications and you know how to work with people and you know how to treat a customer. I must say that this gentleman (Marasalis) has been overlooked and should be placed into some type of managerial position. He would be an asset to all.”

Helpful Report

Posted 1 year ago

“Low prices”

Helpful Report

Posted 1 year ago

“I bought whirlpool side by side refrigerator from Lowe’s in Lebanon tn. From placing my order to having delivery to installing, I rank it a A+ all the way, —- Sales was so informative and friendly. She explained everything in detail. — the two delivery installers were outstanding — very careful, very friendly, cleaned everything up and was so professional. — Lowe’s in Lebanon TN Appliances are Terrific— we are well pleased,”

Helpful Report

Posted 1 year ago

“Jay at the bar area in inside is the best she’s always takes care of us and is so friendly”

Helpful Report

Posted 1 year ago

“I was looking for a filter for my refrigerator and went about it on my own when I was approached by named associate Diamond at the Greensboro East Cone Blvd store. She was extremely helpful and professional. I was in hurry but I did not mention it to her. She had me on my way in no time. I would def recommend this location. Very good people working here. Thanks!!!”

Helpful Report

Posted 1 year ago

“Albert one of the managers at Henderson Eastern store was the only one that cared enough to go the extra step to take care of my problem, for that I am so greatful👏👏👏”

Helpful Report

Posted 1 year ago

“I got good customer services March 20. 2 of your professional Stomacquell and Sheila in McDonough Lowe's. Thank You.”

Helpful Report

Posted 1 year ago

“Spent about an hour with associate John Whalen tonight ordering 6 panel doors. I cannot say enough about how patient and kind he was to my husband and me. You have a real asset in John and I hope he is treated well. Many thanks”

Helpful Report

Posted 1 year ago

“This is for Ana at the Lowes in Hawthorne, CA. I purchased crown molding at another Lowes and needed one more strip to complete the job. After searching myself in the molding department with no success, I enlisted the assistance of Ana working in that department. She assured me that she would find that one strip I needed. She checked the digital inventory which said that 30 were in stock. I swear she must have pulled out 50 strips of crown molding, but not one of them was what I needed. I was a nervous that I would not be able to finish my project. She apologized for the inventory error, (not her fault), and called Lowes in Torrance to secure the molding. She was soooooo patient! I commended her for her tenacity in attempting to please a customer and gave her a hug! Yes...a hug! She made my day! Thanks Ana! Karien Zachery-Brooks”

Helpful Report

Posted 1 year ago

“Good on time delivery! No issues”

Helpful Report

Posted 1 year ago

“I have a lot of admirations for the people working at Erie, Colorado Lowe's. Recently I had to purchase numerous items and needed help with selecting the right ones. All the associates I communicated with were kind and helpful. Jess and Billy went above and beyond to help me with my purchases from the Light Department, thank you so much! I also have a great appreciation for Nancy of PRO department. Her knowledge of products and issues was extraordinary. The Customer Service was highly efficient with handling returns & refunds. Thank you all!”

Helpful Report

Posted 1 year ago

“I was picking up a few things at my local Lowes in West Ashley. Kevin helped me. I was trying to find a part and Lowes didn't carry it, but he made a few suggestions for where I could get it. He was so cheerful and so helpful I just couldn't believe it. He carried my stuff for me and loaded it into my SUV. So nice.”

Helpful Report

Posted 1 year ago

“Midea dryer after purchasing the washer/dryer combo we started having issues with the dryer that only got worse with time after contacting Lowes we were advised to Contact Midea which we did and was told it was Lowes issue to contact Lowes after several attempts to resolve the issue with the dryer working some of the time it only got worse we are now without a dryer that didn't even last one year the Maytag we had lasted 38 years without one.issue whenever we contacted Lowes again they.said they'd sell us another one with 10 percent discount lol if they're not gonna stand behind the products they're selling I'll never buy another thing from them and I'd advise anyone that's thinking about buying from them to not to because once they get your money you'll be on your own no pride in customer service at all and will not stand behind what they sell”

Helpful Report

Posted 1 year ago

“The manager Joe at the Lowe's store in North Smithfield went above and beyond to resolve my issue. There was a dispute about a payment made. The assistant manager was no help or the head cashier. Both gave me the run around. They should of called Joe over right away instead of me asking for him. Never will pay with cash making a payment again.”

Helpful Report

Posted 1 year ago

“Exeter Lowe’s is a 5 star. 5 starts to Gary. Always helpful and cheerful! His customer service is 2nd to none!”

Helpful Report

Posted 1 year ago

“Lowes in Osage beach - 5 ⭐️ customer service for an employee named Janell. The store seemed a bit short staffed, my daughter & I were shopping with her 2 sons ( my grandsons ) . Janell had an entire department full of customers waiting for her assistance & greeted & interacted with every single customer all while making up feel like the only customer she had. It’s been a very long time since I have experienced that kind of.customer service. This woman deserves the best her job has to offer . After my experience there today I will most definitely go back & buy my next appliance in a few weeks! Thank you Janell for PERFECT customer service. Above & beyond! ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 1 year ago

“Talk about customer service! Greatest ever. I bought a ceiling fan ten years ago. While changing the bulb, I broke the globe. Now, where do you go to get a 10-year-old fan globe? I saw an 800 number on the top of the fan. Called it. Not only did they have a record of the sale, but they are contacting the manufacturer to get the replacement price and shipping information.”

Helpful Report

Posted 1 year ago

“I was in today at lowes Paseo del norte/san Pedro store. The paint department is the best in the city. The best customer service you will get!!”

Helpful Report

Posted 1 year ago

“I would like to thank Nathan Clark and David at the Madison Street Lowes in Clarksville Tn for helping me solve an issue with my new griddle. Also, Lisa Farmer was a great Help in helping me order what I wanted. Thank you!!”

Helpful Report

Posted 1 year ago

“I am posting this review here and hope that Lowes Corporate will see this and complement their employees. My husband and I went to Lowes at Waynesville, NC recently and we were so happy that Briona helps us at the credit card self-check out. She was very friendly and pleasant. We asked if she can help us checking out as we have applied for the Lowes credit card and have not yet received it. I showed her the email I have received and she said no problem and she proceed to help us checking out. When came to the final totaling our whole cart we were expecting to receive 5% discount but the self-check register will not provide such an option. She went to the supervisor Ethan and was scanned in a store bar code which allow us the discount. Ethan said today was Briona first day and I thought her performance was outstanding and she was wonderful. Following week, we were at Lowes again. Checking out a full cart of things we need at the credit card self-check out again. Here comes Briona, she recognized us and proceed to help us checking out. We were so please we have her in helping us at the checkout stand. We were so delighted and wished that each time we shop at this branch of Lowes, we will see her. We find her, an awesome, cheerful and helpful employee. She is a champion !!! a key asset to Lowes. We were unable to do the survey at www.lowes.com/survey as the receipt seem to have a missing digit that did not print from the id #. We are so disappointed and an employee review/feedback is not able to share due to the monthly winner drawing! and Lowes website does not provide an freeform feedback to compliment an employee in the “Contact US” section like majority of the company website!!!”

Helpful Report

Posted 1 year ago

Lowes is rated 1.6 based on 861 reviews