Lowes Reviews

Name: Lowes
Rating: 1.61

1.6 Rating 917 Reviews

14 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Pella window installation was fantastic. My installer Travis was amazing and made sure I was 110% happy with my install before the project was completed. His knowledge and expertise were so appreciated and I will recommend Lowes to anyone. Thank you for a job well done”

Helpful Report

Posted 1 year ago

“When we went for pickup it did not take them long to get it ready for us and they were quick at giving it to us and asking if we need help along the way”

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Posted 1 year ago

“I came into Lowe's look into purchase a circular saw to put up the panel and my tiny house. The first person I saw I grabbed in the power tools her name was tawana and she took the time to show me the different saws and which ones would be easier for me to use since I've had hand surgery. David was over that department so he took the time and opened the box and show me the do's and don'ts of the power tools . I've been coming in over the past several months being that I'm building me a tiny house and I have had a lot of questions and relied on their knowledge and I've had a lot of good customer relationships with a lot of these people at Lowe's in Oxford. I just want to say thanks to twana David and Jevona for all your help that day. Tawana thank you for that wood that you help me get it turned out excellent thank you for the Blessing!!!!”

Helpful Report

Posted 1 year ago

“Bought a new refrigerator at store and set up delivery time when fridge arrived the 2 young men who are named Sway and James came in and checked out the plan of attack. Sway appears to be the lead man and he is very knowledgeable on installing and set up. He got out the old fridge and placed it where we wanted in garage as we are keeping it and then he helped me clean the floor and I'm disabled and he did great then got new fridge inside and started to assemble the new doors and items the thing required. Then while unwrapping it he noticed a dent and scratch on the front door if it. It's a stainless model and it shows up pretty good . It was a hidden dent and scratch and someone at the factory hid the damage with a sticker and shipping tape about set up info. It wasn't Sway or James the setup guys. Sway went above and way beyond what he was supposed to have done. He got me in touch with the right lady to talk to about the damage and they made it right and we opted to go ahead and keep the damaged refrigerator. They gave us a discounted price and it's all good now but this guy Sway is so nice and he calmed me down .because to be honest I was really mad and ready to send it back. He cleaned up and made sure it was clean and operational. Was A very pleasant and engaging young man. I'd deal with him anytime. He's such a asset to Lowe's it's great. Please acknowledge him for his great work and friendliness In his knowledge of doing his job he is a fun and nice kid to be around we are so happy with how they did it.thank you for your time”

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Posted 1 year ago

“Ryan Neff is the best Sales Soecialist I ever had!!! Thank you soooooo much! You did a great job. Still not finished. We will meet again. ! He knew a lot, he took care of every concern we had. He listened and found solution for our kitchen plan. Milton flooded our home in fort Myers. So we have to rebuilt the kitchen. We went to LOWE‘S in Estero , 10070 Estero Town Commons, Estero 33928 Best regards Moana Bolfeta”

Helpful Report

Posted 1 year ago

“I want to thank Tom for all his help, he goes on and beyond to make his costumers satisfied. Tom you’re the best, thank you for all your help!”

Helpful Report

Posted 1 year ago

“I went to my Lowes store here in Salisbury to find a cordless nail/Brad gun . I found one I was interested in but there was no price . A young man that worked there named Preston stopped and asked me if I need help and I know nothing about tools so I said yes . Preston explained that the nail gun I was looking at by the time I got it , the battery and charger would be close to $300 . We'll I could not afford that so said goodbye to Preston and went on my way . About 5 minutes later Preston walked up to me and said he found a nail gun that came with everything I needed all together for about half the cost of the previous one . We'll turned out the model he had found was way, way better 5han the one I had been looking at earlier . Thank you Preston very much. Edward M. Kirk”

Helpful Report

Posted 1 year ago

“I Love Lowe's Employees and Supervisors. I got off work doing a Double shift and was sleepy, very tired. My day had to keep going for another 4 hours. Went into the Concord Lowe's, with my New Landlord. I asked for a Payday candie bar, I needed sugar The employee , I believe her name is Susie went around the check stand and grabbed a Payday for me. I said " Who does that these days". I told her Thank you so much , I just moved here and got off work and am exhausted. I asked her to find her manager, I want to compliment your work ethics The Supervisor ( Charles) I believe his name is came over , I told him Thank You for hiring such a considerate human being to work in the Front To my surprise Charles was even over the Top with Great Customer Service. He gave me a plant for my new house and told me Welcome. I Love Great Customer Service. I will spend my money anywhere that gives great Customer Service. I told Charles I was going to contact their headquarters and Compliment this Store. I want to hear and they have been given an extra compensation. I will follow up. Many stores are losing customers because of faulty service. I want this store to get a Free lunch as a Thank You. Lowe's your staff is a higher level of integrity and ethos. This is my to go store now. I will buy all my products at Lowe's. Thank you for excellent choice of Hiring The Best. Tina Flores”

Helpful Report

Posted 1 year ago

“I had the pleasure of meeting Rose in the paint dept store#0186 10303 South Mall Dr BR,La 70809. I had to paint portions of my ceiling. I had no idea there is a white ceiling paint! Not knowing this, I scraped paint from ceiling for a sample. Got to lowes and met Rose! She quickly educated me on white ceiling paint! We both had a great laugh! Rose was an amazing person with a huge smile! Very knowledgable and I consider Rose an asset to the Lowes family! Great job Rose! Karen Mayeaux Hill”

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Posted 1 year ago

“I had an excellent experience with a young lady named Shanteria When I picked up my two Aloe Vera plants, on July 23 2024. There was no wait and no fuss, and she was extremely pleasant. It was a pleasure meeting her.”

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Posted 1 year ago

“Hello, on the 12th I had a problem getting warranty service on a covered product purchased from Lowes, The warranty company directed me to customer service at the Lowes on Western Blvd, in Jacksonville NC. I then proceeded to the store with my receipt and spoke with BRANDI in customer service, She went out of her way to get with the Lowes warranty department on the phone and get the issue resolved. ( they were stating they could not find my warranty) I as well as Brandi found it odd that I was directed to the store, regardless she got the issue squared away. Thanks Brandi for all you do and Thanks for getting my issue resolved, I have since purchased a new over the range Microwave, Your professionalism and diligence was greatly appreciated and were an outstanding example of what customer service is. Thanks again Brandi, JOB WELL DONE”

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Posted 1 year ago

“Michael at the silverthorne location is very helpful”

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Posted 1 year ago

“Ordered a Karran Black Quartz Double Kitchen sink from Lowe’s and it is beautiful in my new kitchen. Would highly recommend this sink.”

Helpful Report

Posted 1 year ago

“I ordered from Sears online. Waited two months for delivery. Cancelled. Bought from Home Depot. Waited three weeks. Cancelled. Bought from Lowe's. Next day delivery on time.”

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Posted 1 year ago

“Really good to see help me out with it”

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Posted 1 year ago

“Had never bought anything from them before but ordered online a new push mower like the one I have. Got mine working ok so wanted to cancel order that was in transit shipping. Called customer service twice about it. Both times customer service was superior. Very helpful and walked me through my options to get new one returned FedEx and get my credit card reimbursed. I don’t believe I’ve had better customer service and helpful people with any other company.”

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Posted 1 year ago

“I went to Lowe’s on 133rd and state line yesterday and went in the contractor’s door. Curtis asked if I was looking for something and I said yes a cart. He not only said they were outside but went and got me one!!! Great employee!! Great service!!”

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Posted 1 year ago

“The fantastic employees at my store in Mechanicsburg. I have been dealing there since I moved here and built my new home. The girls at the customer service desk go out of their way to help you. They are so knowledgeable and friendly in particular. Melissa T, Mason and Pam. It is a pleasure to shop the store. The employees are so knowledgeable and I have never been disappointed. Thanks again from a very happy, happy customer Cherie.”

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Posted 1 year ago

“Lowe’s in Rocky Mount NC. The absolute amazing supervisor and two employees went above and beyond their duty to help me to get a patio table. The best customer service I have had in a long time. Keep up the great work. Thank you so much for your help and customer service.”

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Posted 1 year ago

“I was able to purchase the refrigerator online and they delivered early the very next day. The delivery person was very nice and knew his stuff. The two men were in and out of here in a flash and my new fridge is wonderful.”

Helpful Report

Posted 1 year ago

Lowes is rated 1.6 based on 917 reviews