Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 893 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 893 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lowes 1 star review on 4th November 2025

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be informed people Lowe’s is the worst place to buy any electrical or chain saw . They are are evil and liers and will tell you that you can return the damage item with 30 days and when something does not work even little over 48 hours they will not return or refund you for bad or damage items Customer service and management is rude and have no communication skills at all . They rip you off with damage merchandise and have no accountability to help or refund you . Stay away from this store 👎🏿 I bought the chain saw and on first try the chain broke and little over 48 hours I went to return and the chainsaw and they said it’s over 48 hours and can’t take back even though the chain broke and almost damaged my eyes. They have courtesy for nothing. They give falls information about returns. stay away from this company.”

Helpful Report

Posted 3 days ago

“I had a great experience with SWIFT Truck Rentals. The booking process was simple, the trucks were clean and well-maintained, and pickup and return were quick. Their customer support was responsive and professional throughout. Definitely a reliable option for anyone needing a rental truck.”

Helpful Report

Posted 4 days ago

“Poor service, too expensive, now I am supposed to check out myself with a stupid machine. SORRY, but I will never be back!”

Helpful Report

Posted 2 weeks ago

“Do not do a big project with Lowes. Horrible communication and customer service. Spent $6000 on countertop projects and did not show up in Lowes Rewards. See who they use for manufacturing and installation and work directly with them.”

Helpful Report

Posted 3 weeks ago

“First isn't LOWES a major international company? I went to a Lowes looking for four 6' vinyl fence and they had them on sale but they just sold the last one so me checked with another store 12 miles away and they had them so I called and ordered them for the next morning and then I hired a guy with a pickup to meet me at that Lowes and they brought them out after I waited for a hour plus put them on the truck and went to pay and they were a lot more them the price at the other Lowes so we got the manager and he said that the price at the other store was just for that Lowes I said I don't understand isn't Lowes Lowes and we had to unload them off the truck and leave without them and they didn't offer to make any kind of a concession, so before I left I called Lowes home office and got a really nice women who yry to explain the rules and then she said if you go to the Lowes website and read company policies you will see that Lowes doesn't guarantee the same prices at all of its stores in other words it's called a loophole in small print and I said who in he'll reads store policies before shopping, nobody, so I went back to the first Lowes and they were really nice and they were willing to make some sort of compensation but they didn't have any six footers in any other brand! And this billion dollar won't allow anybody in the entire company to keep its WORD, the worst thing I didn't make the mistake LOWES did and then they used a loophole to sleeze out of it!”

Lowes 1 star review on 15th October 2025

Helpful Report

Posted 3 weeks ago

“Bought two exterior sliding doors with install. Install team never showed , said their delivery truck couldn’t accommodate the door height even though they measured the doors. The next day Lowe’s was to deliver doors , they came without the doors, thought they were picking up a washer/dryer! Doors eventually delivered, the installers bumped back my install by a month. I called three times to no avail. I cancelled and will have someone else install. Do not recommend Lowe’s are the Crume company they use to install. Avoid the headache. Terrible! Read the reviews”

Helpful Report

Posted 4 weeks ago

“Going to Lowes is like going to a haunted house-you can sense the presence of employees, but you feel like you have to have a seance to find one. Even if you do see one, trying to track them down is like trying to find Bigfoot. Ala in all, its a paranormal experience.”

Helpful Report

Posted 1 month ago

“After 3 weeks, still no i install date for a single exterior door. They haven't even pulled the permit yet! Absolutely the worst I have ever experienced for a store/company for installation. I wish I had gone to Home Depot, next time I will.”

Helpful Report

Posted 1 month ago

“We needed a new leaf blower. Lowe's had one at what seemed like a good price. It was impossible to locate. The bay number listed for this product was not to be found. Someone finally realized it was on the top of one of their product display shelves that could only be reached with a ladder. But it wasn't there either. It was on top, just not in the correct place. Finally having it in our hands, we needed to check out as quickly as possible to keep on schedule. We didn't read the small print telling us that the battery was sold separately. Needless to say, no one cared if we knew that or not. Most likely, they didn't know either. It was listed at a good price. The additional $50 for the battery destroyed that advantage. It will be returned. I don't know why I keep shopping there. Really need to support my local hardware store.”

Helpful Report

Posted 1 month ago

“I purchased a lg stove and micro on Sept. 15. Your next day delivery came on sept 26, and the microwave came on Oct. 4. After the stove was installed I noticed a gas smell.Called toldthem my issue and they sent the same 2 "delivery" guys who tighted stuff and left. I call again getting the desk. Explained my situation to her, she said I would hear from manager before noon....three days ago! I had a local repair man come and he informed me that when delivery connected they loosened the valve he changed and never checked the basement connection! I had a ga s leak for 8 days.. Thank god we did'nt wait on The manager to help. Fom what I see is Lowes has 0 concern for the customers who keep their open! I could have blown up. It will be a very,very long time before I buy anything from them again. I spent over $1500.00 . So. I PAID alot to Lowes to pay a repair man to save our lives. They're not worth my business. And will am sharing my experience with everyone I talk to,........”

Helpful Report

Posted 1 month ago

“I'm extremely disappointed with my recent Lowe's experience and will never shop here again. I ordered plants online, and they arrived completely dead. What should have been a simple return turned into an absolute nightmare. I contacted customer support to arrange a return pickup, but no one showed up. I called again, scheduled another pickup – again, no one came. When I called for the THIRD time, the agent said she would "escalate" it yet again. At this point, I'd had enough of going in circles and asked to speak with a manager. Instead of helping me, she transferred me to a generic 1-800 number. The complete lack of accountability and follow-through is unacceptable. Dead plants, three failed pickups, and zero resolution. This experience has proven why Home Depot is far superior. This was my first purchase from Lowe's, and it will absolutely be my last. Save yourself the frustration and shop elsewhere.”

Helpful Report

Posted 1 month ago

“I purchased a 26kw Generac Generator with installation from Lowe’s on November 22, 2024. The installation company, Premier Construction, sent out their man to look at the job and to see what would be needed. I live in the country and have three meter bases served by one meter on the power pole. One for the house, one for the garage, and one for the barn. The representative from Premier said that there wouldn’t be a problem, but that they would probably need to have two load managers on the system for the spa and Jacuzzi so that the generator wouldn’t be overloaded when starting. On January 9, 2025 they came out to install the generator. When they completed the wiring for the generator and filling open slots in the breaker box for the house, they said they were done. They did not install any load managers. I asked what about the gas hook-up and they said the company would contact me for that. On the night of January 11, the main beaker box for the house shorted out. Apparently one of the bus bars was knocked loose by forcing a breaker onto the bar by the Premier crew. I tried to contact Premier by phone and email and got no response. I had to kill the power to the house to keep it from catching fire. The following morning, Sunday, I had to get a new breaker box and have it installed. I contacted Lowe’s on Monday and was told they would contact the contractor. Premier denied that they had even touched the box. I told them they needed to look at their before and after pictures of the box that they had worked on. On January 16 they came out to hook up the gas to the generator. They didn’t have what they needed; they were short of copper tubing and fittings. They come back the next day and still didn’t have what they needed. They had to go back to town to get what was missing. After the gas got hooked up and they tried to run the generator, it would run but not go into standby mode. They left with the generator turned off. On January 20, I contacted Lowe’s via email because no one would answer the phone at installation made easy, about the breaker box issues, the generator not working, and the mobile link not working. I still had no response from Lowe’s by January 25. On January 27, I contacted Premier and he stated that this is not his issue and I needed to contact Lowe’s. Lowe’s told me to contact Premier. On February 16 I filed a complaint with the Better Business Bureau. I heard from Lowe’s Executive Customer Relations the same day. On Feb. 17 I informed Lowe’s ECR about all of the issues so far. He said they would make sure everything was made right and wanted me to close out the BBB complaint. The state inspector came out and failed the install for the way the wiring was done, no load managers, and no bonding between the breaker boxes. On Feb 22, Lowe’s sent me a request for payment. The BBB was updated on numerous occasions throughout this process and every time, Lowe’s ECR would request that I close out the complaint. Through March and April, Premier would come out and try to make the corrections to be able to pass the inspection. The Load managers that were put in initially were too small for the load. When the 100 amp load managers were put in, they hummed constantly and got very hot. On May 16 I took pictures of the load managers with a thermal imaging camera and sent them to Premier. I contacted Generac about the load managers humming and being hot and was told that they should not hum or get that hot. I contacted Lowe’s ECR again and sent him the pictures. I was told that they were told that it was normal. On June 6 I again contacted Generac about the load managers and was again told that it was not normal. They said the contacts could be set in an open or closed mode and should not hum or heat up. They gave me the contact information for 5 Generac contractors that I could contact to come out and fix the issue. I told Lowe’s ECR what Generac had told me and he said I could have the issue resolved with one of those contractors at my own expense. On June 25, five and a half months after this fiasco started, the installation passed inspection. On July 2 Lowe’s ECR contacted me and requested that I sign the installed sales release-retain warranty document. They offered to give me $600 for my trouble and for the cost of the breaker box and installation. In the document, it has a non-disparagement clause, that states you can’t say anything negative about Lowe’s or its’ contractor. I told him that I will not sign the form, because I need to leave an honest and truthful review. On July 3 he stated he would move the case to closure. On July 9, I signed the completion. So now that the project is complete, I have the generator connected to the garage and house. The barn could not be connected, so I had to have a meter placed there that will cost me about $20 a month because I use minimum power there. So far the generator is operating as it should, but the base is already unlevel, as they just pushed some dirt under the back of the pad to get it level on the install. I still have load managers that hum and are very hot, but the contractor told me all I have to do after the inspection was to turn them off. I would never recommend that anyone use Lowe’s or Premier Construction for the purchase or installation of a home generator. Premier apparently does not understand the electrical codes of Tennessee and I am not impressed at all with the quality of the work. Lowe’s customer service was nonexistent until I had to get the Better Business Bureau involved. Once I did that, it seemed to be Lowe’s main focus to get the BBB complaint closed, not resolved. Once the complaint was closed with the BBB, Lowe’s attitude changed to, sorry for your problems but deal with it. Twice during this ordeal, I tried to have Lowe’s come and take the generator back and refund my money. I was told they don’t give refunds. Buyer beware! Here it is July 20 and I am not sure when or if my warranty is in effect. I was supposed to get the five year extended warranty, it was the special at the time of purchase, but I keep getting offers from Generac to extend my warranty to 5 years. Again, I would stay away from Lowe’s and Premier Construction.”

Helpful Report

Posted 1 month ago

“I ordered a 380 lb bathroom vanity/sink from Lowe’s. When my plumber opened the box, it was broken in half. Lowe’s told me the only way to get a refund was to personally return it to the store — even after I explained I am 62 years old, the item was far too big for my car, and I couldn’t possibly move it. They refused to help, saying it was “not their problem.” I had no choice but to pay my plumbers $450 to haul the broken vanity back to Lowe’s so I could get my money back. Now I’m left without a vanity in my condo until another one arrives from a different retailer. This was not just bad customer service — it was unreasonable. Lowe’s sold me a defective product and then made me solve the problem at my own expense. I expect better from a company of this size.”

Helpful Report

Posted 1 month ago

“I had an extremely disappointing experience with a recent door order from Lowe’s. After waiting five months for delivery, I was informed that the measurements were incorrect—despite the fact that a Lowe’s representative had come to my home to take them. I was then told I would need to wait an additional three months for a reorder. To make matters worse, obtaining a refund was unnecessarily difficult, and I had to escalate repeatedly before it was finally issued. This level of service is unacceptable. I trusted Lowe’s to handle the order professionally, and instead was left with months of frustration and no product. I hope Lowe’s takes this feedback seriously to prevent similar experiences for future customers.”

Helpful Report

Posted 1 month ago

“I am writing to express my significant dissatisfaction with the extended warranty service I received for my two-year-old washer. My washer recently began running continuously, even after the control panel lights went out. The technician who assessed the issue indicated that the control board was likely faulty. However, instead of ordering a new board, he advised me to continue using the washer, stating that it would likely fail again. It did indeed fail after only one week. Now, I am being informed over the phone that the control board will need to be sent out for refurbishment, which will take two weeks. This extended wait time is unacceptable and directly contradicts the "peace of mind and protection" that extended warranty options are supposed to provide. This experience has left me with a very negative impression of the warranty's effectiveness.I should have purchased my washer from Best Buy I would not be spending my time on my weekends at a laundromat Sincerely, Mike Lowe --”

Helpful Report

Posted 1 month ago

“For that past 20 years I have been buying at least three kitchen appliances each month from Lowe's for properties I manage. The past 24 months there service has really deteriorated. They have delivered appliances that don't work, or are dented. Trying to get an ice maker installed or to reverse the doors on a newly delivered refrigerator is impossible. Try calling them. Nobody answers, and if you do get thru, they simply put you on hold....forever. From now on, I'm driving the extra ten minutes to Home Depot. Good bye Lowes”

Helpful Report

Posted 1 month ago

“After having a Lowes Credit card for many years I closed my account with them. Reason: Lowes/Synchrony Bank is charging $1.99 if I send my payment by mail instead of using pay online. I'm the customer and I prefer getting a paper statetment and paying that way. Bye-bye Lowes Credit Card, stick your Credit Card where the sun doesn't shine.”

Helpful Report

Posted 2 months ago

“We bought a stove from Lowe's and the inside oven light did not work. The Lowe's customer service made it right but when the next stove was delivered it was dented. I absolutely refuse to buy any more appliances from them. Our experience was terrible other than the absolute best customer service.”

Helpful Report

Posted 2 months ago

“If I could rate this review a zero, I would. I ordered a refrigerator from Lowe’s online for my sister. I chose Lowe’s because there was one about 40 miles away so if she had to return it she could. I ordered it on the 18th of August and they originally gave me a delivery date of September 1st. Someone quickly figured out that the first was a holiday and changed it to September 2nd. For two weeks I check the status through my account and Lowe’s website says this refrigerator is scheduled to arrive September 2nd. September 2nd rolls around and no refrigerator. Called the closest store and they indicate that they used an outside vendor for this order but “computer” says it is arriving September 2nd. Called the tracking number to fed ex and they say the refrigerator was never connected to fed ex number-never arrived at spot to be shipped out. Basically, we were not getting refrigerator. The sad part is when I called the store to let the know about what fed ex said they said if I had ordered through the store they could no something about it but because I ordered online they could do nothing. Basically it is my fault for ordering online. Lowe’s is the one doing business with this outside vendor not me. My business is with Lowe’s but they would take no responsibility for this matter at all. Nothing. I’m just left with nothing. So… I insist on talking to manager, now I’m told that the “computer says refrigerator is shipped out September 2nd and will deliver the 8th. Fed ex says no tracking number still has no product assigned to it. I’m left with no refrigerator and a big whole in wall and still no one will take accountability and still no apology at all. Needless to say, order was cancelled. Never do business with Lowe’s online and never order something from Lowe’s, their vendors are not reliable and they outright lie.”

Helpful Report

Posted 2 months ago

“We purchased a portable air conditioner in July 2025 and my husband and I told the customer service representative of our concerns of the purchase because we bought a similar product at Home Depot and it wouldn't cool the motorhome so we took it back. We took the air conditioner in our motorhome on our trip for 2 months back to our home town. It did not work as well. We ran the 30 amp air conditioner and when we plugged in the portable to the outside 10 amp it tripped the breaker so therefore did not service the purpose that we bought it for. We kept the box, receipt and all items in the box and returned it to the Yuma az. store. We were NEVER told they had a 48 hour return policy even after expressing our concerns to the customer serve representative of the other problem air conditioner. The lady told us we could have returned it to another Lowe's. We asked to talk to the manager and she said "well that customer service person shouldn't have told you that." They refused to take the brand new product with the receipt, box and ALL the devices. We will NEVER SHOP AT LOWE'S EVER!!!!!!!”

Helpful Report

Posted 2 months ago

Lowes is rated 1.6 based on 893 reviews