Name: Lowes
Rating: 1.66

“We bought a fridge in January 2025. The ice maker quit in the spring of 2026. We had the Lowe's protection plan. They tried to find repair in our area which wasn't available so they issued a gift card for over $1400. We paid for a new fridge using the gift card with a pick up plan a few days later. Within a few hours our order was cancelled by Xavier Delgado in Florida and our gift card was sent to him which we did not authorize. We understand he used the gift card in Florida which we did not authorize. We assumed that Lowe's protection plan would reissue the gift card. We needed a fridge so we paid out of our pocket for the fridge and another protection plan. We have made many phone calls and was told they would get back to us by email or phone. This has been going on since June 2026 with no return calls. Lowe's say it's the protection plan's problem. The protection plan says it's Lowe's problem because they allowed fraudulent use of the card. We are the only one's who got screwed. Lowe's was paid for two fridges and protection plans by us. A thief got the gift card for our replacement fridge. All we've got is crickets....”

Helpful Report

Posted 2 days ago

“We bought a fridge in January 2025. The ice maker quit in the spring of 2026. We had the Lowe's protection plan. They tried to find repair in our area which wasn't available so they issued a gift card for over $1400. We paid for a new fridge using the gift card with a pick up plan a few days later. Within a few hours our order was cancelled by Xavier Delgado in Florida and our gift card was sent to him which we did not authorize. We understand he used the gift card in Florida which we did not authorize. We assumed that Lowe's protection plan would reissue the gift card. We needed a fridge so we paid out of our pocket for the fridge and another protection plan. We have made many phone calls and was told they would get back to us by email or phone. This has been going on since June 2026 with no return calls. Lowe's say it's the protection plan's problem. The protection plan says it's Lowe's problem because they allowed fraudulent use of the card. We are the only one's who got screwed. Lowe's was paid for two fridges and protection plans by us. A thief got the gift card for our replacement fridge. All we've got is crickets....”

Helpful Report

Posted 2 days ago

“There were three employees standing by the shower faucets when my husband and l arrived. We looked at the faucets, not once did the employees ask if we needed any help! Talk about lousy customer service! Then, one of the employees walked behind us to the plumbing desk, leaning on it as she looked at her cell phone. I will go to Home Depot from now on- too many chances”

Helpful Report

Posted 4 days ago

“I would like to know how lowe's is even in business! I visited my local Lowe's store (RT 73, Voorhees, NJ) and I left about to blow a gasket. I arrived at about 10 AM (Wed, 10/21/26) and I guess the manager thought it would be a good time to stock as every other aisle and the main through aisles were blocked. The best is as you're trying to navigate a blocked aisle a clueless employee asks, "oh, are you coming this way?" Oh my god! After spending an hour navigating the serpentine shopping experience, I figured I would use a cashier (I support labor) in case there was a Problem. The problem was that there were 3 women employees at the cashier's station who could care less that I, a senior citizen, was trying to get there attention. My guess is they were either on a coffee or social break as they were just having a good ole time! I left my cart, loaded with my intended purchase, right in front of their booth and let them all know they were numero uno in my opinion. If I were the manager, if he/she isn't AI, I would be doing a house cleaning!”

Helpful Report

Posted 1 week ago

“My wife went to the store to get bag product. She bought a 50 pound bag of quick crete. Someone put it in the cart, she paid and left the store. Two men watched her struggle with the bag. Then someone got out there car and put the bag in her car. My wife is 79 years old. Now she can hardly move with her back hurting. Just wanted you to know. It won't get better but it doesn't matter if I have to drive 50 miles to get anything it won't be lowes. The two men watching were lowes employees.”

Helpful Report

Posted 1 week ago

“Bought ego 56 volt 16” string trimmer lows Webster $160 it lasted once could not load new string bought at Lowe’s automatic loader busted 10 days old Loews customer service desk took 3 people to tell they have a 48 hr policy 3 phones to ego and now 25 mi ride to the closest authorized repair depot. Cancel king my Loews credit card now - 4 hours to get redirected A lovely contrast for service”

Helpful Report

Posted 1 month ago

“Waited eight weeks for them to deliver and install an almost $10,000 LG refrigerator and they didn't show up for the confirmed delivery date and gave no call no advanced warning nothing. I was a contractor for over 35 years and I've never seen such horrendous service. Do not buy Appliances from Lowe's I called Home Depot and it will be here in 4 days”

Helpful Report

Posted 2 months ago

“You do not have to take my advice, but please learn from my experience. Save yourself the trouble and avoid this contractor. CRST Home Solutions (a Lowes contractor) is completely unprofessional. They scheduled an appointment with me from 11 AM to 2 PM, but they never called and never showed up. It was an absolute waste of time and cost me a day of work. Lowes seriously needs to reevaluate their relationship with this contractor.”

Helpful Report

Posted 2 months ago

“I ordered an electric range a week ago. They said it would be delivered on July 18th. They changed it to the 25th at the last second. We re-scheduled it to Tuesday the 21st since it was an available date. They moved it again to today, the 22nd. This morning the moved it AGAIN to the 24th. I've spent days off from work to make sure I was available. This is UNACCEPTABLE! I should be refunded some money for the money I've lost at work!”

Helpful Report

Posted 3 months ago

“I went Lowe’s in greenwood sc to purchase a fridge this morning saw and associate and call 5 times from 1/5 esc and looked at me in my and total ignoring me got supervisor Jenifer and pointed out associate and Jen had smirk on face while I am telling her my experience ( cameras don’t lie look at cameras management there were witnesses in store on cameras”

Helpful Report

Posted 4 months ago

“I bought all the appliances (ranges, refrigerators, washers, dryers, dishwashers, microwaves) for 3 rental properties I own that were under construction, and purchased the 5 year warranties for all of them. I was told that if I didn't use any of the warranties I would get 30% back if I called within 60 days of warranties' expirations. I was told the warranty period would begin once the appliances were delivered and installed. That did not occur until 4 months after I had bought and paid for them because these units were under construction. So when I called to ask for my refund on the warranties I was told that they had expired 4 months from the date of purchase, rather than 4 months from the date of installation. I was given the wrong information -but if I had been given the correct information I could have put that earlier date on my calendar. I am disgusted with Lowes and will not be buying more appliances from them and certainly do not recommend them to anyone. These warranty plans are TERRIBLE anyway - you will spend hours and hours on the phone trying to get service when a repair is needed. And you will not have a choice on who will come - my experience with the two appliances that did require service was awful - never again will I deal with Lowes warranties - or with Lowes appliances for that matter”

Helpful Report

Posted 4 months ago

“I had a terrible experience checking out at the Lowe’s in Robinson PA. I had purchased an outdoor flower at the greenhouse, and I did not have a receipt printed at checkout. I needed to back in the store part and the young man gave me hand made receipt with his name and department and to call with any issues. The older man Steve in the store checkout was not nice and said that was a first and took a picture and I felt like he thought I was stealing the $8.00 flower. Please teach your employees to handle things with respect and professionalism.”

Helpful Report

Posted 4 months ago

“We recently ordered a replacement dishwasher online. We chose to pay the $250.00 for delivery, the 40 minute installation, and takeaway by a contracted 2nd party. THEN because a $20.00 bracket that took five minutes and two screws to install was used, we were charged an additional $170.00. I consider this a ripoff. Buyer beware”

Helpful Report

Posted 4 months ago

“I’ve been taking my kids to Lowe’s to do the free workshop and they’ve been collecting the badges to get a toolbox and today we went and I asked for the jr badge because they’re both have past 6 badges and the lady at our local Lowe’s argued with me and pretty much was calling me a liar when I said they we’re supposed to give us their jr badges, you could tell she didn’t even wanna find out anything further because when I was pulling it up to show her where they do give us the badges she ignored me and walked away. The workers were very rude and you honestly could tell they didn’t wanna do the workshop to begin with. Very disappointed with them today and both of my toddlers were so heartbroken they didn’t get their badges for reach their halfway point. Definitely won’t be going back to that Lowe’s anymore!!”

Helpful Report

Posted 4 months ago

“I bought the pella 250 series windows from lowes. I ordered black exterior and white interior. When I removed the screens off the front windows, the entire window was not painted black. Where the screen is you could see two white lines. If you get a window custom it should be custom and not half done. Also the sash locks were white and very visible from the street. So, you see beautiful black windows and your eyes take you to the 11 white locks sticking up. I was not offered a different sash color lock. I do see online that they have a color called fossil. Wish I was informed about other colors for the locks when I purchased these windows. I paid a lot of money and don't love what i purchased. For those who want pella windows from lowes think again. Bad customer service and not a very well made window. The guy at lowes in wilmington also ordered the wrong window size for my kitchen window so I'm still waiting on that item to be delivered. I ordered the windows in March. I also cut the screen part out. Only way I could get rid of the screen without seeing the white strip.”

Helpful Report

Posted 4 months ago

“this is the second time I have used online pick-up and both times my order not ready for pick-up. The orders had to be picked in the yard. After saying my order was ready, It was not and I waited an hour for service the second time. I will not shop at the Bangor lowes again!!! Not a happy shopper”

Helpful Report

Posted 5 months ago

“Zero stars if I could. I ordered a cooktop in February and spent the next 3 months calling nearly twice a week with zero updates, zero follow-through from managers who promised callbacks, and zero accountability. I spent $850 out of pocket on a permit and gas inspection — required by Lowe's own installer — on top of $3,000+ for the cooktop, installation, and warranty. After three months, the cooktop finally arrived. Lowe's plumber came to install it, and near the end of the job declared it defective. My original, perfectly working cooktop had already been removed and taken away. I now have no stove at home — with a 3-year-old child. To make it worse, my warranty started in February and has been running the entire time the product sat uninstalled. I've spoken to multiple managers and supervisors. Not one followed up. If you're considering Lowe's for a major appliance or installation, think twice. The customer service breakdown at every level has been staggering.”

Helpful Report

Posted 5 months ago

“I had a serious medical event in the store. 911 was not called, they made me pay for water and insisted I get my car and leave. I was on the floor in their garden center for quite some time. I called the corporate office on three occasions and called two managers at the local store. No call was EVER returned. This occurred on March 19th. My email was not answered.”

Helpful Report

Posted 5 months ago

“Purchased an AC unit. Put it in and it did not cool. Took it back to Lowe’s and because I didn’t bring it back in 48 hours they said return it to the mfg. GE told me Lowe’s is suppose to take it back if it’s in the 90 day period, which it was. So now I’m out $186.00. WONT BE BUYING A DAMN THING AT LOWES EVER AGAIN!”

Helpful Report

Posted 5 months ago

“Lowe’s sucks! I will never shop at a Lowe’s again, I’m a 21 year retired AIRFORCE veteran and they don’t give veterans discounts , on certain items witch is what I buy , so why even support veterans , if you not going to give the 10% to all items . This message is probably not going to mean anything, because that’s the way corporations work , just wanted to voice my opinion. There are mom and pop shops that need the business and I will do business with them , so Lowe’s don’t do the veterans any favors by saying to give 10% off , and then say it’s only for certain items, such BS .”

Helpful Report

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email

Lowes Reviews