Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 904 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

Ray

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed with Lowe’s return policy, specifically regarding Christmas gifts. While most major retailers extend their return windows during the holiday season to accommodate gift-giving, Lowe’s remains incredibly rigid. I attempted to return a gift that didn't work out, only to be told it was past the "30-day window" or that "seasonal items" are final sale once the holiday passes. This policy is completely out of touch with how people shop in December. If you buy a gift in late November or early December, the 30-day window is essentially gone by the time the recipient even opens it on Christmas Day. Most of their competitors (like Home Depot or Walmart) offer a much more reasonable "Holiday Guarantee" that lasts through the end of January. By sticking to such a short window, Lowe's makes it nearly impossible to return gifts that don’t fit, are duplicates, or simply aren't needed. Pros: None for gift-givers. Cons: Short return windows, no holiday extensions, and zero managerial discretion for gift returns. Bottom Line: Do not buy Christmas gifts here unless you are 100% sure they won’t need to be returned. I’ll be taking my holiday business to retailers that actually value customer convenience during the most expensive time of year.”

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Posted 1 week ago

“everything does anyone know what is going on there it sure seems like they don't all you get the run around from agent to agent and get no whare for hours”

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Posted 1 week ago

“I went to buy 50 feet of wire. Lowes price $177.00. The exact wire on Amazon is $66.00. Lowes is a rip off i order from Amazon. When I am buying anything at Lowes I check Amazon price to make sure Lowes is not ripping me off.”

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Posted 1 month ago

“I bought kitchen and bathroom cabinets from Lowes. Luckily I didn’t use their installers or countertop people as both were non responsive. The Cabot’s came wrong and missing pieces but our installers fixed the problems at our cost. It took 6 months to get some pieces that were missing. Then we discovered half the drawers had the right guide hardware and half had the wrong hardware. After 5 months the manufacturer sent us the right hardware but Lowes refused to get it installed. Please don’t use them for any half way large project”

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Posted 1 month ago

“Ordered a gas dryer and an LP conversion kit, dryer came dented and no conversion kit on the delivery truck. This was the second time there was a screw up with my deliveries, the first time it was with a dishwasher we ordered that came without the hookup that was ordered with it I refused the dryer because of damage and missing parts, I will never order from Lowe’s again.”

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Posted 1 month ago

“spent 2 hours on the phone to get a rebate. Not resolved.....Nobody knows what they are doing...I will cancel my 2000. order”

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Posted 1 month ago

“I placed my kitchen order on September 3rd, and since then the project has been delayed repeatedly with no proper communication from Lowe’s. I reviewed the kitchen on October 27th after receiving an inspector, who informed me—only at that time—that electrical work needed to be completed urgently so installation could begin. I was never told this earlier. Installation finally started on November 3rd, but the installers stopped working without notifying me. Since that day, I have repeatedly tried to call and communicate with Lowe’s, but the issue has not been properly resolved. I was later informed that missing parts were ordered and will not arrive until December 8th . This means that from September 3rd until December, almost nothing has been completed. My home has been left in poor condition, and I cannot continue any other work in my house until the kitchen is finished. This causes me to lose the labor I already hired and forces me to find additional contractors, which increases costs.With two children and one dog, we have been forced to order food from outside because we have no kitchen. This is unhealthy, extremely expensive, and has caused tremendous stress for my family. My high-school son has been unable to concentrate on his studies because of the chaotic environment. My dog has been confined to a single room due to the damage and unsafe conditions in the house.Lowe’s has refused to refund the money so that I can hire another contractor to finish the kitchen as soon as possible. We have been living in this difficult condition for months, and now until December 5th with no resolution.”

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Posted 1 month ago

“Local stores are ok to deal with nothing great . But if you call their 1-855 phone for customer service it is a nightmare !! None of them knows what they are doing and they are all extremely dumb and lazy ! Only go there because it’s closer to us . But no need to do business with them unless you have to .”

Helpful Report

Posted 1 month ago

“I ordered a Christmas tree through Lowe’s, with next day delivery. At 8:10 in the morning of the delivery day, I get a text saying that I am the next delivery to be made. At 10:45, I called Lowe’s to ask what the holdup is and they tell me that they will be there in 30 to 40 minutes. At 3 o’clock, I called Lowe’s back to let them know. I have not received my delivery, and they say I am the very next one in line. At 7 PM I called Lowe’s and they tell me that their delivery service has gone home for the night, so I called the main store to talk to a manager and was put on hold for 32 minutes, at which time I hung up. At that time, I pulled up my order information, as I had done all day long, and it says my delivery is delayed. There is no excuse for me not getting a phone call from somebody to tell me that my delivery was delayed and to explain to me why it was delayed. I paid for the next day service. This is the second time I’ve had horrible delivery service from Lowe’s. There won’t be a third because I will be using another store. 😡”

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Posted 2 months ago

“Be informed people Lowe’s is the worst place to buy any electrical or chain saw . They are are evil and liers and will tell you that you can return the damage item with 30 days and when something does not work even little over 48 hours they will not return or refund you for bad or damage items Customer service and management is rude and have no communication skills at all . They rip you off with damage merchandise and have no accountability to help or refund you . Stay away from this store 👎🏿 I bought the chain saw and on first try the chain broke and little over 48 hours I went to return and the chainsaw and they said it’s over 48 hours and can’t take back even though the chain broke and almost damaged my eyes. They have courtesy for nothing. They give falls information about returns. stay away from this company.”

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Posted 2 months ago

“I had a great experience with SWIFT Truck Rentals. The booking process was simple, the trucks were clean and well-maintained, and pickup and return were quick. Their customer support was responsive and professional throughout. Definitely a reliable option for anyone needing a rental truck.”

Lowes 1 star review on 4th November 2025

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Posted 2 months ago

“Poor service, too expensive, now I am supposed to check out myself with a stupid machine. SORRY, but I will never be back!”

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Posted 2 months ago

“Do not do a big project with Lowes. Horrible communication and customer service. Spent $6000 on countertop projects and did not show up in Lowes Rewards. See who they use for manufacturing and installation and work directly with them.”

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Posted 2 months ago

“First isn't LOWES a major international company? I went to a Lowes looking for four 6' vinyl fence and they had them on sale but they just sold the last one so me checked with another store 12 miles away and they had them so I called and ordered them for the next morning and then I hired a guy with a pickup to meet me at that Lowes and they brought them out after I waited for a hour plus put them on the truck and went to pay and they were a lot more them the price at the other Lowes so we got the manager and he said that the price at the other store was just for that Lowes I said I don't understand isn't Lowes Lowes and we had to unload them off the truck and leave without them and they didn't offer to make any kind of a concession, so before I left I called Lowes home office and got a really nice women who yry to explain the rules and then she said if you go to the Lowes website and read company policies you will see that Lowes doesn't guarantee the same prices at all of its stores in other words it's called a loophole in small print and I said who in he'll reads store policies before shopping, nobody, so I went back to the first Lowes and they were really nice and they were willing to make some sort of compensation but they didn't have any six footers in any other brand! And this billion dollar won't allow anybody in the entire company to keep its WORD, the worst thing I didn't make the mistake LOWES did and then they used a loophole to sleeze out of it!”

Lowes 1 star review on 15th October 2025

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Posted 2 months ago

“Bought two exterior sliding doors with install. Install team never showed , said their delivery truck couldn’t accommodate the door height even though they measured the doors. The next day Lowe’s was to deliver doors , they came without the doors, thought they were picking up a washer/dryer! Doors eventually delivered, the installers bumped back my install by a month. I called three times to no avail. I cancelled and will have someone else install. Do not recommend Lowe’s are the Crume company they use to install. Avoid the headache. Terrible! Read the reviews”

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Posted 3 months ago

“Going to Lowes is like going to a haunted house-you can sense the presence of employees, but you feel like you have to have a seance to find one. Even if you do see one, trying to track them down is like trying to find Bigfoot. Ala in all, its a paranormal experience.”

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Posted 3 months ago

“After 3 weeks, still no i install date for a single exterior door. They haven't even pulled the permit yet! Absolutely the worst I have ever experienced for a store/company for installation. I wish I had gone to Home Depot, next time I will.”

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Posted 3 months ago

“We needed a new leaf blower. Lowe's had one at what seemed like a good price. It was impossible to locate. The bay number listed for this product was not to be found. Someone finally realized it was on the top of one of their product display shelves that could only be reached with a ladder. But it wasn't there either. It was on top, just not in the correct place. Finally having it in our hands, we needed to check out as quickly as possible to keep on schedule. We didn't read the small print telling us that the battery was sold separately. Needless to say, no one cared if we knew that or not. Most likely, they didn't know either. It was listed at a good price. The additional $50 for the battery destroyed that advantage. It will be returned. I don't know why I keep shopping there. Really need to support my local hardware store.”

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Posted 3 months ago

“I purchased a lg stove and micro on Sept. 15. Your next day delivery came on sept 26, and the microwave came on Oct. 4. After the stove was installed I noticed a gas smell.Called toldthem my issue and they sent the same 2 "delivery" guys who tighted stuff and left. I call again getting the desk. Explained my situation to her, she said I would hear from manager before noon....three days ago! I had a local repair man come and he informed me that when delivery connected they loosened the valve he changed and never checked the basement connection! I had a ga s leak for 8 days.. Thank god we did'nt wait on The manager to help. Fom what I see is Lowes has 0 concern for the customers who keep their open! I could have blown up. It will be a very,very long time before I buy anything from them again. I spent over $1500.00 . So. I PAID alot to Lowes to pay a repair man to save our lives. They're not worth my business. And will am sharing my experience with everyone I talk to,........”

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Posted 3 months ago

“I'm extremely disappointed with my recent Lowe's experience and will never shop here again. I ordered plants online, and they arrived completely dead. What should have been a simple return turned into an absolute nightmare. I contacted customer support to arrange a return pickup, but no one showed up. I called again, scheduled another pickup – again, no one came. When I called for the THIRD time, the agent said she would "escalate" it yet again. At this point, I'd had enough of going in circles and asked to speak with a manager. Instead of helping me, she transferred me to a generic 1-800 number. The complete lack of accountability and follow-through is unacceptable. Dead plants, three failed pickups, and zero resolution. This experience has proven why Home Depot is far superior. This was my first purchase from Lowe's, and it will absolutely be my last. Save yourself the frustration and shop elsewhere.”

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Posted 3 months ago

Lowes is rated 1.6 based on 904 reviews