Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 878 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 878 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an extremely disappointing experience with a recent door order from Lowe’s. After waiting five months for delivery, I was informed that the measurements were incorrect—despite the fact that a Lowe’s representative had come to my home to take them. I was then told I would need to wait an additional three months for a reorder. To make matters worse, obtaining a refund was unnecessarily difficult, and I had to escalate repeatedly before it was finally issued. This level of service is unacceptable. I trusted Lowe’s to handle the order professionally, and instead was left with months of frustration and no product. I hope Lowe’s takes this feedback seriously to prevent similar experiences for future customers.”

Helpful Report

Posted 15 hours ago

“I am writing to express my significant dissatisfaction with the extended warranty service I received for my two-year-old washer. My washer recently began running continuously, even after the control panel lights went out. The technician who assessed the issue indicated that the control board was likely faulty. However, instead of ordering a new board, he advised me to continue using the washer, stating that it would likely fail again. It did indeed fail after only one week. Now, I am being informed over the phone that the control board will need to be sent out for refurbishment, which will take two weeks. This extended wait time is unacceptable and directly contradicts the "peace of mind and protection" that extended warranty options are supposed to provide. This experience has left me with a very negative impression of the warranty's effectiveness.I should have purchased my washer from Best Buy I would not be spending my time on my weekends at a laundromat Sincerely, Mike Lowe --”

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Posted 2 days ago

“For that past 20 years I have been buying at least three kitchen appliances each month from Lowe's for properties I manage. The past 24 months there service has really deteriorated. They have delivered appliances that don't work, or are dented. Trying to get an ice maker installed or to reverse the doors on a newly delivered refrigerator is impossible. Try calling them. Nobody answers, and if you do get thru, they simply put you on hold....forever. From now on, I'm driving the extra ten minutes to Home Depot. Good bye Lowes”

Helpful Report

Posted 4 days ago

“After having a Lowes Credit card for many years I closed my account with them. Reason: Lowes/Synchrony Bank is charging $1.99 if I send my payment by mail instead of using pay online. I'm the customer and I prefer getting a paper statetment and paying that way. Bye-bye Lowes Credit Card, stick your Credit Card where the sun doesn't shine.”

Helpful Report

Posted 1 week ago

“We bought a stove from Lowe's and the inside oven light did not work. The Lowe's customer service made it right but when the next stove was delivered it was dented. I absolutely refuse to buy any more appliances from them. Our experience was terrible other than the absolute best customer service.”

Helpful Report

Posted 1 week ago

“If I could rate this review a zero, I would. I ordered a refrigerator from Lowe’s online for my sister. I chose Lowe’s because there was one about 40 miles away so if she had to return it she could. I ordered it on the 18th of August and they originally gave me a delivery date of September 1st. Someone quickly figured out that the first was a holiday and changed it to September 2nd. For two weeks I check the status through my account and Lowe’s website says this refrigerator is scheduled to arrive September 2nd. September 2nd rolls around and no refrigerator. Called the closest store and they indicate that they used an outside vendor for this order but “computer” says it is arriving September 2nd. Called the tracking number to fed ex and they say the refrigerator was never connected to fed ex number-never arrived at spot to be shipped out. Basically, we were not getting refrigerator. The sad part is when I called the store to let the know about what fed ex said they said if I had ordered through the store they could no something about it but because I ordered online they could do nothing. Basically it is my fault for ordering online. Lowe’s is the one doing business with this outside vendor not me. My business is with Lowe’s but they would take no responsibility for this matter at all. Nothing. I’m just left with nothing. So… I insist on talking to manager, now I’m told that the “computer says refrigerator is shipped out September 2nd and will deliver the 8th. Fed ex says no tracking number still has no product assigned to it. I’m left with no refrigerator and a big whole in wall and still no one will take accountability and still no apology at all. Needless to say, order was cancelled. Never do business with Lowe’s online and never order something from Lowe’s, their vendors are not reliable and they outright lie.”

Helpful Report

Posted 2 weeks ago

“We purchased a portable air conditioner in July 2025 and my husband and I told the customer service representative of our concerns of the purchase because we bought a similar product at Home Depot and it wouldn't cool the motorhome so we took it back. We took the air conditioner in our motorhome on our trip for 2 months back to our home town. It did not work as well. We ran the 30 amp air conditioner and when we plugged in the portable to the outside 10 amp it tripped the breaker so therefore did not service the purpose that we bought it for. We kept the box, receipt and all items in the box and returned it to the Yuma az. store. We were NEVER told they had a 48 hour return policy even after expressing our concerns to the customer serve representative of the other problem air conditioner. The lady told us we could have returned it to another Lowe's. We asked to talk to the manager and she said "well that customer service person shouldn't have told you that." They refused to take the brand new product with the receipt, box and ALL the devices. We will NEVER SHOP AT LOWE'S EVER!!!!!!!”

Helpful Report

Posted 3 weeks ago

“Rip off I don’t know why people shop at Lowe’s”

Helpful Report

Posted 3 weeks ago

“The installers Crume Installations (subcontractors) are very, very, very, slow to respond and then they hung up on me. Tried to get Lowes to assist me since they were paid upfront but they were absolutely no help. A simple install schedule should not be this difficult. Will never use them again.”

Helpful Report

Posted 1 month ago

“delivery mgr could not level my GE side by side refrigerator. He was unwilling to troubleshoot. I called the Lowes store at kolb/speedway where we purchased refrigerator. No response for 3 days. When I followed up with Lowes the asst. mgr. said the delivery company would not come back and offered no further assistance. I called GE warranty service and have a service call scheduled for Monday 08/11/25 to level my brand new refrigerator.”

Helpful Report

Posted 1 month ago

“Worst company and worst customer service. It's scam company”

Helpful Report

Posted 1 month ago

“Called in today, placed on hold for 16 minutes, transferred to hardware when I was calling for lawn and garden. Got snapped at by the lil girl in lawn and garden for being transferred to her department. Rude and disrespectful customer service”

Helpful Report

Posted 1 month ago

“My new unopened water heater that I cannot use due to discontinued propane service cannot be exchanged for an electric tankless unit because we are past the 30 day limit. I now have a new water heater that is useless to me, I was told nothing can be done, so what do I do with this new unit, just throw it away? I wasn’t told about a 30 day limit, just the 90 day return window, so basically I was lied to. Where do you think I should get the new tankless unit from?”

Helpful Report

Posted 1 month ago

“Terrible place to shop or have business with”

Helpful Report

Posted 1 month ago

“Ordered a cooktop and was given a pickup date 7/22/05. Hired a plumber to install on this date. Store pickup was not delivered. Called store repeat and was just put on hold called customer service and after an hour was just told sorry . Tried to cancel order with customer service they transferred me back to original store in egg harbor where they don’t answer phone. My advice , stay away from loews”

Helpful Report

Posted 1 month ago

“Ordered a sink and faucet on lowes.com. the money, $550, showed in my banks pending column but also 2 other charges one for the faucet and one for the sink so a total of $1100 sitting in my pending column. I only ordered one sink and one faucet. So I called my bank because I thought there was a hack, canceled my card and called lowes to cancel the order. Lowe's said they only see the one charge, the store only sees the other 2 charges, and neither one of them, the store or customer service for Lowe's can cancel the order. They said it was because it was coming from a 3rd party distributor. I called them, they said it can only be canceled by Lowe's. So now I'm hoping 2 of the charges will "drop off" when it leaves the bank account and I will be taking the sink and faucet back to Lowe's for a refund. This has been the biggest headache of all time along with the issue of having to get a new card. $1100 sitting in a pending column, so unavailable for use, when only the actual cost of $550 was budgeted doesn't matter to anyone else but for us it was a big deal. I will never recommend or shop at a Lowe's of any kind not even for a screw.”

Helpful Report

Posted 1 month ago

“Our water heater just stopped working that we bought in 2016. Went to Lowe's today to inquire about getting a new one. No staff in area, had them page for help. Person came over who looked 18, had no idea really to help, just to say they don't quote prices and that a person can come to our home & give an estimate 1st. We had questions but finally left frustrated as #1, this person could of found someone to answer questions etc. Told him we had a whirlpool which we came in, bought and next day installed. Paid in full at the store. His response was they don't sell that brand there. My response was, well seeing ours quit working after buying it 9 yrs ago from Lowe's. I clearly wouldn't buy that again! We left very frustrated and disgusted. Looking elsewhere, where staff are knowledgeable & upfront with baseline estimates.”

Helpful Report

Posted 2 months ago

“Horrible now. I heard ceo is from home depot. I waited a half hour and even went to front desk and used their help button. No one came. I had 400.00 in parts in cart. I went to ace and found most what i neede. I also had 3 people immediately helping me. Lowes is now my last choice”

Helpful Report

Posted 2 months ago

“I ordered a HDMI cable from Lowe’s and they emailed that the order was ready in a locker at about 8 pm. The next morning about 8:30 I went to pick up and when I entered the QR code, the screen said it was picked up. After waiting about 20 minutes for someone to help me, the two store associates didn’t have a clue. I was told I picked up the order 10 minutes after being placed in locker, I live 15 minutes away from the store. I was told there was nothing they could do. When I called Lowe’s customer care I was told that I had to have the store handle the issue. Worst customer service anywhere. If you live in Cicero, NY I would suggest you shop elsewhere. If you live anywhere else I would also suggest you shop elsewhere.”

Helpful Report

Posted 2 months ago

“Had bad refrigerator under warranty. The customer service is as bad as you can get. Trying to get a person on the phone is next to impossible. Thephone system sends you into loops and then hangs up on you. I don't want to buy anything at Lowes anymore. Lowes gets a 1 star but doesn't even deserve a star.”

Helpful Report

Posted 2 months ago

Lowes is rated 1.6 based on 878 reviews