Lowes Reviews

Name: Lowes
Rating: 1.65

1.7 Rating 945 Reviews

14 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.7

Based on 945 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to Lowe's to purchase a new dryer in February for my new home expressed the same to associate that I would be moving into April 1st, when I went to hook up dryer I realized there wasn't a electric hook up (no biggie in my mind) went back to Lowe's bought same unit in gas & asked to return other unit upon delivery of correct unit. I was informed that Lowe's has a 48hr policy YOU HEARD ME RIGHT 48HR return policy & they refused to return my BRAND NEW NEVER INSTALLED DRYER. I spoke to Norma a Customer Care Manager ID #809428 & she berated me for not reading my email, although I opted for TEXT updates BECAUSE I received several hundred emails a day, she stated I chose not to read my email making it my fault I didnt know about their 48hr return policy on appliances!”

Helpful Report

Posted 1 week ago

“Paid over $20,000 to Lowe’s for Cali vinyl plank flooring and got a terrible installation. The floor is now uneven, making noise, and already buckling — clear signs of improper work. Even worse, the manufacturer confirmed the issues are due to bad installation and that Lowe’s should fix it, but Lowe’s refuses to take responsibility. Completely unacceptable for a project at this price. Poor workmanship, no accountability, and zero customer support. Avoid Lowe’s installation services at all costs.”

Helpful Report

Posted 1 week ago

“Avoid going to any Rona/ Lowes stores There is no longer any real customer service at the Oakville Rona which had always been awesome!!! I visited twice today @ Oakville to have my Uberhaus Bathroom Faucet cartridges replaced as they were both leaking. This Tap set came with a "Lifetime Warranty" No Luck!! Both times I went to the Service desk and interrupted the woman & man that were behind the counter. Both times the lady was on social media while the man was wring a text msg... both mobile phone screens were displaying a clear view I was informed to go and ask Curtis what to do , he was very helpful and gave me the phone number to Uberhaus cust service, however there were two phone prompts after dialing 1 -844- 271 - 5994 1 for U.S 2 for Canada purchases - both lines came back with a message "unable to complete call" and was disconnected 4 times. I called back a 5th time an got Uberhaus service, again they couldn't help at all I was told to go online @ Lowes and find the part numbers. I had supplied Uberhuas Cust service with pictures of the cartridges and the Faucet model. WHY??? WHAT WARRANTY?? WHY BUY HERE?? YOU'LL NEVER GET WARRANTY SATISFACTION!!! WHY??”

Helpful Report

Posted 1 week ago

“Placed an order today. Was sent a text that part of the order had been cancelled. Their website said it couldn't look up the order. I called customer service. Their AI couldn't tell me what part was cancelled. Finally talked to a rep but by that time the partial order was already on the move to me. No chance to have them replace it with a different product and this is a very easily replaced item. No call or text to select a replacement part. Now I cannot finish the project because the part won't fit in my car and I'm not paying another $70-$80 for delivery. Supervisor I spoke with did nothing to make things right. This is goodbye, lowes.”

Helpful Report

Posted 2 weeks ago

“#1 charge $39. fee for delivery BS #2 never notified me on delivery time the night before.I called after 7pm. #3 delivery time was 11am to 3pm #4 Called 230pm advised delivery time now 1pm to 5pm #5 Lowe's need to deliver their items locally #6 might try another store next time”

Helpful Report

Posted 3 weeks ago

“Lowe’s must be Having trouble!!! I Will Never Shop there Again….”

Helpful Report

Posted 1 month ago

“Had an appointment for shed to go over pricing and install when I logged in said no appointment called customer service number and no one could help”

Helpful Report

Posted 1 month ago

“Ordered washing machine Feb 17th now March 4th still no delivery never will order from lowes”

Helpful Report

Posted 1 month ago

“We went into Lowes in durant oklahoma and found a drill set that was marked for 44.98 it was not the actual price when my husband tried to get the store manager to show him what was priced for the amount that he had posted he could not find anything for that price. If you are going to have a price posted in big large letters then honor that price or at least have something on the shelf for that price. The manager was not very friendly or helpful and this pricing issue needs to be addressed before someone else has the same issues. The store number is 2214 the store manager is Skyler Harris.”

Helpful Report

Posted 1 month ago

“To begin with, the refrigerator should have been scheduled to have been delivered a week ago. When the delivery guys left today, we were taking the tape off of refrigerator and noticed the big dent and scratch near the bottom on the side. BAD DELIVERY GUYS!!! This whole process has been a **** show and you can never get in touch with anyone to help.”

Helpful Report

Posted 1 month ago

“I buy there lumber not much else .I was in there store on 2/20/26 loading lumber on cart and this young lowes employee is staring at me I guess to try to intimadate me did not work ,once I stared back at him and he scurried away . so much for ending there dei policys,home depot or the lumber yards nextime”

Helpful Report

Posted 1 month ago

“Do NOT buy appliances from Lowe's!! Purchased a brand new fridge as well as paying for delivery that Lowe's had set up delivery for, day of delivery 2 random men in an unmarked van tried to deliver a damaged dented fridge. After hours of aggravation we were able to locate another fridge with zero help and lots of attitude from Lowe's. Once again Lowe's set up delivery and again another unmarked truck showed up with 2 random men to deliver who damaged my kitchen floor !!! Lowe's will take zero accountability and said that I need to take this up with the so called "professional " delivery company that Lowe's hired! It has been months with no resolution or help.Do yourself a favor and shop elsewhere!”

Helpful Report

Posted 1 month ago

“I needed one bathroom door replaced. I went to the store at grant and the boulevard with my measurements. They suggested I send someone out to measure at no charge. The man who came out was abrupt and rude. The process was he would measure and sit down with us and go over estimate. He said he forgot to charge his computer and did not have charger. He said would send us estimated. I wanted an inexpensive door approximately $150. Later that day i got the estimate and it was $750. There was no breakdown of costs. I was very upset but decided to take a ride to the store. I eventually worked my way up to a supervisor of Millwork department. The information was not loaded yet so she gave me her phone number and/or a promise to call. I called in 48 hours. Was told she was busy and would call back. I never heard from her. Called next day she was not in but would be in next day but not sure what time. The gentleman from millwork said call me back to let me know. I am still waiting for that call. When in the store staff seemed helpful. I wanted an explanation on cost. But as it turns out they couldn’t bother to get back. It all worked out I found someone to do work including the door for $300. Will not be using Lowe’s again.”

Helpful Report

Posted 1 month ago

“Never order on line with lowes. Recieved only part of my order. Was not reimbursed for the short age despite several attempts. The lose was several hundred dollars.”

Helpful Report

Posted 1 month ago

“Feel ripped off. Ordered a new washer, delivered friday. Called saturday as it was making loud bang noises. Techs came monday told me they'd be sending a new one. Checked on this tuesday only to be told that no such thing will happen and luckily I paid for a warranty that might work to have it fixed. Lowes said return period was 48 hours. A little suspect when the techs can't come out for three days. I can't recommend purchasing through them. the online chat people were very helpful comparatively, but as a company this is poor behavior.”

Helpful Report

Posted 2 months ago

“I ordered a stackable washer/dryer on the web. I called the store & spoke with the Appliance guy. I asked if there was anything else I needed to buy & get said no. It was delivered today. Not only did i need to buy a cord & venting but the measurements on the ad were wrong. The delivery guys were fantastic! They worked very hard to get it in the house. I called Lowes & they said to have them put it in the truck. No response when I told her that specs were wrong on the ad. I will not buy anything else at Lowe's! Shameless!”

Helpful Report

Posted 2 months ago

“Could not return item after buying 3 days prior did not have receipt but did have my credit card proof plus I am sure they have me on camera”

Helpful Report

Posted 2 months ago

“We bought a dishwasher Nov. 18 2025. A Lowes-contracted plumber installed it on Nov. 18, 2025, but there was no dishwasher handle, and he said he would contact Lowes and get one. Well, after numerous calls we made to Lowes with no result, and now it is Jan. 27, 2026 and still no handle!”

Helpful Report

Posted 2 months ago

“We have been dealing with an exterior door issue since July 2025. I have filed a complaint with corporate and my contact person doesn't seem to know what is going on. She called me a few minutes ago to ask me if I have the door before they have someone come to install it, the installer should bring the door how am I supposed to get it? We have spent a lot of money on this door. I don't recommend Lowe's. The original door was not inspected after they installed it, we noticed it was not flush. Reported it, however the person that took the initial call never logged it. That's when a formal complaint was reported. It's now 6 months later and still waiting. I am done with Lowe's.”

Helpful Report

Posted 2 months ago

“So l just went to Lowes in Martinsburg Wv an they will not match the prices at Lowes in Winchester Va. Hopefully the blizzard tonight wipes out their building”

Helpful Report

Posted 2 months ago

Lowes is rated 1.7 based on 945 reviews