Lowes Reviews

Name: Lowes
Rating: 1.66

1.7 Rating 969 Reviews

15 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.7

Based on 969 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an electric range a week ago. They said it would be delivered on July 18th. They changed it to the 25th at the last second. We re-scheduled it to Tuesday the 21st since it was an available date. They moved it again to today, the 22nd. This morning the moved it AGAIN to the 24th. I've spent days off from work to make sure I was available. This is UNACCEPTABLE! I should be refunded some money for the money I've lost at work!”

Helpful Report

Posted 1 day ago

“I went Lowe’s in greenwood sc to purchase a fridge this morning saw and associate and call 5 times from 1/5 esc and looked at me in my and total ignoring me got supervisor Jenifer and pointed out associate and Jen had smirk on face while I am telling her my experience ( cameras don’t lie look at cameras management there were witnesses in store on cameras”

Helpful Report

Posted 3 weeks ago

“I bought all the appliances (ranges, refrigerators, washers, dryers, dishwashers, microwaves) for 3 rental properties I own that were under construction, and purchased the 5 year warranties for all of them. I was told that if I didn't use any of the warranties I would get 30% back if I called within 60 days of warranties' expirations. I was told the warranty period would begin once the appliances were delivered and installed. That did not occur until 4 months after I had bought and paid for them because these units were under construction. So when I called to ask for my refund on the warranties I was told that they had expired 4 months from the date of purchase, rather than 4 months from the date of installation. I was given the wrong information -but if I had been given the correct information I could have put that earlier date on my calendar. I am disgusted with Lowes and will not be buying more appliances from them and certainly do not recommend them to anyone. These warranty plans are TERRIBLE anyway - you will spend hours and hours on the phone trying to get service when a repair is needed. And you will not have a choice on who will come - my experience with the two appliances that did require service was awful - never again will I deal with Lowes warranties - or with Lowes appliances for that matter”

Helpful Report

Posted 4 weeks ago

“I had a terrible experience checking out at the Lowe’s in Robinson PA. I had purchased an outdoor flower at the greenhouse, and I did not have a receipt printed at checkout. I needed to back in the store part and the young man gave me hand made receipt with his name and department and to call with any issues. The older man Steve in the store checkout was not nice and said that was a first and took a picture and I felt like he thought I was stealing the $8.00 flower. Please teach your employees to handle things with respect and professionalism.”

Helpful Report

Posted 4 weeks ago

“We recently ordered a replacement dishwasher online. We chose to pay the $250.00 for delivery, the 40 minute installation, and takeaway by a contracted 2nd party. THEN because a $20.00 bracket that took five minutes and two screws to install was used, we were charged an additional $170.00. I consider this a ripoff. Buyer beware”

Helpful Report

Posted 1 month ago

“I’ve been taking my kids to Lowe’s to do the free workshop and they’ve been collecting the badges to get a toolbox and today we went and I asked for the jr badge because they’re both have past 6 badges and the lady at our local Lowe’s argued with me and pretty much was calling me a liar when I said they we’re supposed to give us their jr badges, you could tell she didn’t even wanna find out anything further because when I was pulling it up to show her where they do give us the badges she ignored me and walked away. The workers were very rude and you honestly could tell they didn’t wanna do the workshop to begin with. Very disappointed with them today and both of my toddlers were so heartbroken they didn’t get their badges for reach their halfway point. Definitely won’t be going back to that Lowe’s anymore!!”

Helpful Report

Posted 1 month ago

“I bought the pella 250 series windows from lowes. I ordered black exterior and white interior. When I removed the screens off the front windows, the entire window was not painted black. Where the screen is you could see two white lines. If you get a window custom it should be custom and not half done. Also the sash locks were white and very visible from the street. So, you see beautiful black windows and your eyes take you to the 11 white locks sticking up. I was not offered a different sash color lock. I do see online that they have a color called fossil. Wish I was informed about other colors for the locks when I purchased these windows. I paid a lot of money and don't love what i purchased. For those who want pella windows from lowes think again. Bad customer service and not a very well made window. The guy at lowes in wilmington also ordered the wrong window size for my kitchen window so I'm still waiting on that item to be delivered. I ordered the windows in March. I also cut the screen part out. Only way I could get rid of the screen without seeing the white strip.”

Helpful Report

Posted 1 month ago

“this is the second time I have used online pick-up and both times my order not ready for pick-up. The orders had to be picked in the yard. After saying my order was ready, It was not and I waited an hour for service the second time. I will not shop at the Bangor lowes again!!! Not a happy shopper”

Helpful Report

Posted 2 months ago

“Zero stars if I could. I ordered a cooktop in February and spent the next 3 months calling nearly twice a week with zero updates, zero follow-through from managers who promised callbacks, and zero accountability. I spent $850 out of pocket on a permit and gas inspection — required by Lowe's own installer — on top of $3,000+ for the cooktop, installation, and warranty. After three months, the cooktop finally arrived. Lowe's plumber came to install it, and near the end of the job declared it defective. My original, perfectly working cooktop had already been removed and taken away. I now have no stove at home — with a 3-year-old child. To make it worse, my warranty started in February and has been running the entire time the product sat uninstalled. I've spoken to multiple managers and supervisors. Not one followed up. If you're considering Lowe's for a major appliance or installation, think twice. The customer service breakdown at every level has been staggering.”

Helpful Report

Posted 2 months ago

“I had a serious medical event in the store. 911 was not called, they made me pay for water and insisted I get my car and leave. I was on the floor in their garden center for quite some time. I called the corporate office on three occasions and called two managers at the local store. No call was EVER returned. This occurred on March 19th. My email was not answered.”

Helpful Report

Posted 2 months ago

“Purchased an AC unit. Put it in and it did not cool. Took it back to Lowe’s and because I didn’t bring it back in 48 hours they said return it to the mfg. GE told me Lowe’s is suppose to take it back if it’s in the 90 day period, which it was. So now I’m out $186.00. WONT BE BUYING A DAMN THING AT LOWES EVER AGAIN!”

Helpful Report

Posted 2 months ago

“Lowe’s sucks! I will never shop at a Lowe’s again, I’m a 21 year retired AIRFORCE veteran and they don’t give veterans discounts , on certain items witch is what I buy , so why even support veterans , if you not going to give the 10% to all items . This message is probably not going to mean anything, because that’s the way corporations work , just wanted to voice my opinion. There are mom and pop shops that need the business and I will do business with them , so Lowe’s don’t do the veterans any favors by saying to give 10% off , and then say it’s only for certain items, such BS .”

Helpful Report

Posted 2 months ago

“I saw a little maple tree in a small pot. There was no price or sticker on it. I told the employee I wanted to buy it because Im old and any other trees come in large pots and I cant dig a hole big enough. She went to talk to a manager; came back without the tree saying , Sorry, we cant find a number for it. I asked couldn’t the manager just price it ? No, not happening . So… I left the store without buying the cart full of plants. If they are going to set the tree aside and ignore it, let it die, when I would’ve taken great care of it and planted it??? Not shopping there any longer. Just the last straw in being treated poorly there .”

Helpful Report

Posted 2 months ago

“NEVER get backsplash tile installed by Lowe’s. I have had a horrible experience with them going back several months and constant miscommunication and unresponsiveness with Lowe’s management and Hunter’s Flooring. First of all, they admitted to misrepresenting the tile display in the store, then said that was how it was supposed to look (see pictures below). This is what Trish the manager told me. Also, they never followed up and the Hunter’s Flooring representative kept making different excuses, like he was fishing for excuses. SAVE yourself the aggravation and stay away from this group. First negative experience I’ve had with Lowe’s, but it will be a lasting one.”

Helpful Report

Posted 2 months ago

“I would give no stars but it's not an option. Had entry door put in and they ordered the wrong storm door and wrong size trim. It will be months before it gets finished now. Managers just hang up on you when you call and the service is terrible. DO NOT USE ANY INSTALLATION SERVICE PROJECTS FROM LOWES.”

Helpful Report

Posted 2 months ago

“Went to Lowe’s in Marrero and I should have known the parking lot was empty but I went in anyways! The entire store I walked looking for what I needed and 1 employee yes 1! NEVER AGAIN”

Helpful Report

Posted 3 months ago

“I went to Lowe's to purchase a new dryer in February for my new home expressed the same to associate that I would be moving into April 1st, when I went to hook up dryer I realized there wasn't a electric hook up (no biggie in my mind) went back to Lowe's bought same unit in gas & asked to return other unit upon delivery of correct unit. I was informed that Lowe's has a 48hr policy YOU HEARD ME RIGHT 48HR return policy & they refused to return my BRAND NEW NEVER INSTALLED DRYER. I spoke to Norma a Customer Care Manager ID #809428 & she berated me for not reading my email, although I opted for TEXT updates BECAUSE I received several hundred emails a day, she stated I chose not to read my email making it my fault I didnt know about their 48hr return policy on appliances!”

Helpful Report

Posted 3 months ago

“Paid over $20,000 to Lowe’s for Cali vinyl plank flooring and got a terrible installation. The floor is now uneven, making noise, and already buckling — clear signs of improper work. Even worse, the manufacturer confirmed the issues are due to bad installation and that Lowe’s should fix it, but Lowe’s refuses to take responsibility. Completely unacceptable for a project at this price. Poor workmanship, no accountability, and zero customer support. Avoid Lowe’s installation services at all costs.”

Helpful Report

Posted 3 months ago

“Avoid going to any Rona/ Lowes stores There is no longer any real customer service at the Oakville Rona which had always been awesome!!! I visited twice today @ Oakville to have my Uberhaus Bathroom Faucet cartridges replaced as they were both leaking. This Tap set came with a "Lifetime Warranty" No Luck!! Both times I went to the Service desk and interrupted the woman & man that were behind the counter. Both times the lady was on social media while the man was wring a text msg... both mobile phone screens were displaying a clear view I was informed to go and ask Curtis what to do , he was very helpful and gave me the phone number to Uberhaus cust service, however there were two phone prompts after dialing 1 -844- 271 - 5994 1 for U.S 2 for Canada purchases - both lines came back with a message "unable to complete call" and was disconnected 4 times. I called back a 5th time an got Uberhaus service, again they couldn't help at all I was told to go online @ Lowes and find the part numbers. I had supplied Uberhuas Cust service with pictures of the cartridges and the Faucet model. WHY??? WHAT WARRANTY?? WHY BUY HERE?? YOU'LL NEVER GET WARRANTY SATISFACTION!!! WHY??”

Helpful Report

Posted 3 months ago

“Placed an order today. Was sent a text that part of the order had been cancelled. Their website said it couldn't look up the order. I called customer service. Their AI couldn't tell me what part was cancelled. Finally talked to a rep but by that time the partial order was already on the move to me. No chance to have them replace it with a different product and this is a very easily replaced item. No call or text to select a replacement part. Now I cannot finish the project because the part won't fit in my car and I'm not paying another $70-$80 for delivery. Supervisor I spoke with did nothing to make things right. This is goodbye, lowes.”

Helpful Report

Posted 3 months ago

Lowes is rated 1.7 based on 969 reviews