Lowes Reviews

Name: Lowes
Rating: 1.63

1.6 Rating 922 Reviews

14 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 922 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I came in to purchase a 48" x 80" bronze screen door. Chris at your Carlsbad location had no idea how to do that,since you did not have it in stock. I went to home depot and got what I needed right off the shelf. I'm very disappointed in your quality of workers and your available of products. It's no wonder you are behind home depot.”

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Posted 8 months ago

“Very very worse service was on hold 41 minutes then talked to lowes customer service then she transferred me to different phone number and this time I was on hold for 43 minutes got prove on phone still no answer for warranty service on whirlpool double door refrigerator they are the worst”

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Posted 8 months ago

“Worst customer service ever...However, plenty of cashiers to take your money...”

Helpful Report

Posted 9 months ago

“Heads up for all customers that buy a Blackstone grill. Purchased 36" on 05/16/25 and Lowes put it together. Picked up grill on 05/17/25 employees helped load it and I had straps to secure it in the back of a pick up truck. Unknown to us these grills hoods are not bolted on, unlike any other grill we have had. On the journey home the lid came off and was damaged, went back to the store and of course they are not responsible. So remember if you don't put it together yourself you would not know this. I do hope the supervisor instructs her employees the importance of securing the lid. I hope this helps other customers from the same experience and the extra expense of replacing the hood. Lowes at New Bern N.C.”

Helpful Report

Posted 9 months ago

“Lowest Lowe’s Protection Plan would not replace a defect door on my freezer. It is still functional is their reason. The door is defective and going to fail. Likely after the warranty has expired. Very unreasonable.”

Helpful Report

Posted 9 months ago

“Recently (2/19/25) purchased Duel Fuel Range, mini beverage fridge and a top end microwave from Lowe's (Purchased Online). They were all delivered and now installed in our new house. (good news) I had done a lot of research on the items with several retailers, but decided to purchase from Lowe's because of the protection plans available on the appliances and being a member of their Rewards Program to earn points for other items we will be needing. All was going well until I (3 different times) requested where my rewards points were for the OVER $7,000.00 purchase as they were not showing up. Got the "run around" from the local store location and was told to contact the 1-800 customer (no) service center. I was frustrated, but polite even though was on hold multiple times, then disconnected, called back (45 minutes of my life I'll never get back)... UGH! Final result... NO POINTS! Somewhere in fine print that I've never seen, apparently you do not get points for "Special Order" items?????? Free standing stove, Small beverage fridge and a top of the line Microwave!!! All advertised online, nothing mentioning Rewards Ineligible, no mention of these details even after dropping $7 Grand with Lowe's in one purchase, not even Half points offered... no customer service relief...Nothing-Nada-Zero! Well, that's what Lowe's will get from me from now on...Nothing-Nada-Zero, I'll take my and everyone who will listen business, purchases elsewhere. THE LOWE'S REWARD PROGRAM IS A JOKE!!!”

Helpful Report

Posted 9 months ago

“On May 09, 2025 I placed an Online order , #300901130250579277 lowes website shows tracking information " Preparing Your Order" only problem is, this is same information throughout the week, their online tracking is worst, when I call their 7327 NORTH CLIFF AVENUE, Brooklyn, OH, 44144 (216) 351-4723 location, I feel like I'm bothering them, they put on hold, they say call back later they have no computer available, then when I call back they are reading same Information I see in the computer, they don't offer any help, Lowes has no concept of customer service. I will canceling this online order, will never purchase anything on their online website and will think twice about going to their store.”

Helpful Report

Posted 9 months ago

“I purchased a refrigerator from Lowes at Tudor Road in Anchorage, AK. We wanted something immediately and spent over an hour researching with the sales agent different brands that were in stock. We choose one and he said it would be delivered 5/5/2025 before 12:30 pm. I took off work and at 1:00 pm I called because no one showed up. Only to be told that what I purchased and was showing as in stock is out of stock until July 2025. No one called or texted me. I wasted an entire day of my life that I cannot ever get back. The incompetence of Lowes and its employees cost me a day’s wages. I cancelled the order and will buy from Costco.”

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Posted 9 months ago

“I placed an order May 4, every day for 5days Lowe's confirmed delivery will be Saturday May 10 The night before changed delivery to 4 days later. No apology no way to contact them”

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Posted 9 months ago

“Bought some items and paid cash Went to return a few items but didn’t have my receipt They refused to even give me an in store credit for them I will no longer buy anything from lowes again Home depot never gave me this problem”

Helpful Report

Posted 9 months ago

“A senior wanted a clearance item for 1327.00. No delivery and had to take it them. Wow very poor service. He is also a veteran. Manager on duty wouldn't come out. Wasted an hour.”

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Posted 9 months ago

“I picked up 15 bags of Sta Green mulch black on sale model 15500055 on May 1 at Lowes sussex co rohoboth beach store in Delaware and as i was laying it down their were huge pieces of wood, pieces of plastic and tin with also look like i am a dog bone. This is not Premium Mulch. I am a My Lowes customer and not happy about this. Got one star for the guys at loaded it. Great Job!”

Helpful Report

Posted 9 months ago

“We bought two different products in the past two weeks that require either picking up and delivering. Each time the workers who were handling this have hissy fits about having to help lifting or aiding in the process. We used to buy only from Lowe’s because of the customer service and pricing. We even got a credit card with them because we shopped with them so much. After this recent experience, I think we’re done with them. Boardman Ohio Lowe’s has some serious issues with their customer service.”

Helpful Report

Posted 9 months ago

“I got one of the worst experience with one of the pro member called Amber on April 29th 7:53 PM EST she keep on telling me to go to the front desk for self check out. I was already holding heavy items in my hand in the pro desk and she was not helpful at all. I feel this is the worst experience which I have Lowe’s should take this serious and review this”

Helpful Report

Posted 9 months ago

“What's with Lowe's credit card? I seldom use mine, in fact this was the first time I have used it since they changed to Synchrony Bank. I had a $32.07 charge for some plants and turpentine and the bill came in with an additional $1.99 charge for a 'Paper Statement Fee'. I know from some of the news stories about Lowe's they are having financial difficulties but I won't be using their card or shopping there again. Can you say Home Depot?”

Helpful Report

Posted 9 months ago

“Went to Lowe’s to pickup pipe and fittings for a simple project. Carts are a huge problem had to go to the parking lot to look for one. There should be enough carts for building supplies can’t buy material without a cart. The next issue was we needed 1/2” common fittings and found empty shelf and no boxes. We left the store and went to Home Depot carts for construction material were plentiful and very convenient to get. They had plenty of fittings”

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Posted 9 months ago

“On a Thursday I ordered two 24x24* 40 boxes. I I needed to ship out by Saturday night. It said it would arrive Saturday. I noticed the tracking and it still wasn't shipped and I just received notice stating it was just shipped which is Saturday night and I won't be here until Tuesday now. I will be getting a bad review from a customer”

Helpful Report

Posted 9 months ago

“One of the worst stores when it comes to customer service. I was working in my yard today and made a few trips to Lowe’s to buy mulch. Around 6:30 PM, I went for my final trip to purchase 12 bags. I asked the cashier if the loader is still there, and she assured me that help was available. When I asked the loader for help, he responded, “Why are you here? We’re closed.” I was shocked—it wasn’t even closing time. I told him the cashier lady told me you guys are available and will be able to load the mulch. When I pointed that out, he shrugged and said, “Oh well, we’re very busy.” then he told me to go over there and wait. I waited for more then 15 minutes and nobody came to help. I was so frustrated that I chose not to go through with the purchase. I went to Home Depot instead. Their customer service was excellent—they were more than happy to load the mulch into my car. I won’t be shopping at this Lowe’s again, and I’d recommend others go to Home Depot instead”

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Posted 9 months ago

“Ridiculous. If I could give it a half a star, I would give it a half wit they sent. My dishwasher is still halfway out. It’s been six weeks. Very disappointed don’t waste your money.”

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Posted 9 months ago

“I was at the fifth Street Highway, Lowes Redding, Pennsylvania. I asked the supervisor Shanita how do I pay for 25 bags 32 bags of topsoil she said at the register I go to ask for help she calls her staff member over and she talks to him constantly rude and nasty and says go get it for her. I am appalled at your supervisor‘s behavior. She was downright nasty and acting like a complete disgusting human being. I am not gonna mention what company I work for, but we definitely spend millions at Lowe’s every year. We are a huge company in Redding, Pennsylvania. I am a pole that this is somebody who represents your company again. Her name was Juanita and I am at the Lowe’s on 5th Street Highway, Redding, PA.”

Helpful Report

Posted 9 months ago

Lowes is rated 1.6 based on 922 reviews