Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 852 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 852 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst credit card ever. Even though you pay your balance on time, they still charge a $2.00 'minimum interest fee,' even if the purchase was under a 0% interest promotion. It’s not worth the hassle for a 5% discount. I’m closing my credit card today and will never visit this store again!”

Helpful Report

Posted 4 months ago

“My husband, who was 79 at the time, fell in the garden center of Lowes in Titusville, Fl. He fell flat on his face, splitting his nose and requiring 5 stitches. He broke his dentures and bruised his knees and ankle. Nothing life threatening. He was taken to the hospital be ambulance. We were given a claim # to get compensation. We were only looking to get compensation for his teeth, the hospital co-pay and the ambulance charges. After a year of trying to deal with the company that handles Lowes claims, we were notified the case had been closed. My husband did not receive one penny of compensation. We contacted a personal injury attorney but too much time had passed. So basically we were screwed. My advice to anyone who has an injury at Lowes, contact a personal injury attorney IMMEDIATELY!!! Do NOT expect Lowes to take care of it. They will not! Just an FYI!”

Helpful Report

Posted 4 months ago

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

Helpful Report

Posted 4 months ago

“Pressure washers cannot be returned after 48 hours regardless as to if it’s broken or not!!!!!! Not displayed on the receipt! So we now have a pressure washer that was almost $500 and useless!!!!”

Helpful Report

Posted 4 months ago

“I ordered a free standing range and yes it was dropped and damaged in the back. Being since it was damaged in the back I was ok with that. I was NOT ok with loosing my warranty and would have never agreed to that. I didn't catch that the handle assembly was also damaged. I am a retired HVAC service tech of 45 years. Our company was nationwide.We also took care of all appliances. I sent them a picture of the handle trim and they refused to ship me a replacement part ten dollar replacement because I agreed to except the damages. Instead of doing it the easy way they said they can delivery another one. If you want to know why appliances are so high, this kind of stupid decision making only hurts the consumer. All they wanted to do was sell me an extended warranty. Shame on you! I tried to post a picture of the handle trim that was cracked but that doesn't work either.”

Helpful Report

Posted 4 months ago

“Lowes Camillus lost our $100 on our gift card, so we called your support number and they did nothing. We basically had a $100 gift card from our children for Christmas stolen. At best it was accidentally lost.”

Helpful Report

Posted 4 months ago

“Couldn’t find my receipt for three small bags of potting soil. I’ve spent over $2500 since January there, and would not accommodate an exchange for the bags I overbought for potting plants. $24 would break them. I can spend my money elsewhere, and I will. No wonder Lowe’s is struggling. Let them close.”

Helpful Report

Posted 4 months ago

“Terrible .the Farmington store fires people left and right.”

Helpful Report

Posted 4 months ago

“Purchased a garage door opener with installation from Lowes for installation today! When the installer who Lowe's booked with Angi's List didn't show for their 5:00 appointment I called to see what the Hay! I was subsequently told that that the installation was for the a completely different day! Either Lowes or Angis list needs to get their act together because I AM NOT HAPPY!”

Helpful Report

Posted 4 months ago

“The worst customer experience ever. I ordered the wrong size refrigerator, that is on me. However, exchanging it has been a nightmare. I was told at delivery, that someone would call me to schedule the pickup of the new but wrong refrigerator. I called Lowes the next day to work out the details and was old someone would call me. 48 hours later, that didn't happen. I went in a chat with Lowes to try again a different way. They gave me a customer service # and they sent an email to the manager. I was again promised a call, and again that didn't happen. I called the customer service # again and they apologized and sent another email to the manage and I was "promised" a call this time. Nope. Then I received a call from a store associate to confirm my pick up. Why they can't exchange it all at once, I don't know, but fine, lets get a return scheduled. We did, but they showed up a day early when I wasn't there. They called and I told them it was scheduled for the next day, of course the driver couldn't do anything. Today is the day of the install and I called to see what my time window is. Turns out it is now scheduled for Sunday. What? How? I'm furious. I will NEVER order an appliance from Lowes again and will tell everyone of my experience. It will be two weeks without a refrigerator since the new one was not even put together. This is awful.”

Helpful Report

Posted 4 months ago

“We used Lowe’s to purchase all of our cabinets for a kitchen remodel. We bought paint screws handles for the cabinets. We’ve purchased our refrigerator dishwasher sink everything from there. We were also going to purchase countertops so we went in on February 1 and put a deposit down and we’re expecting to have somebody out within the week to measure. That, however, did not happen And we went back-and-forth with them trying to get in touch with somebody to come out just to measure. Four weeks after we had put that deposit down we finally got somebody out to measure for our countertops and a week after that we got our quote. The quote was double the price that Lowe’s have quoted us for the countertops so now we are at 5 1/2 weeks with no countertops in our kitchen. It has been an absolute hassle and huge disappointment from them because I thought they would be better. Speaking with Lowe’s, they put it all on the install company which OK, I get that they can’t control the install company but, you would think They would use a better install company or something would be done about that. The supervisor I spoke with said this is not the first time they’ve had troubles. So it leads me to believe that they need to do something different. I just would not recommend using Lowe’s for any type of installation because I can’t imagine how long it would have taken if we had used them to install the rest of the kitchen. I have since called and tried to speak to the installer, but can’t get in touch with anyone. So needless to say, I am very disappointed and frustrated with the situation. I would not recommend at all!”

Helpful Report

Posted 4 months ago

“I think it sucks that veterans have to jump through hoops to get a discount. Most places that give discounts just ask that you show an I.D. Come on Lowes!”

Helpful Report

Posted 4 months ago

“Lowes warranty is a scam, returned my money in a gift card that can't be used for anything”

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Posted 4 months ago

“If I could give this a 0 star I would. Almost a month ago we had a Lowes sales person out at the house and we signed two contracts for replacing windows. One was for the house and the other for a large shop. Delivery time came and only the windows for the house were delivered and nothing for the shop. After multiple calls and emails asking for help with the shop windows, nothing. No return call, no email....nothing. After finally finding somebody who could help me, we are told that they can't do the shop. This is AFTER somebody came out and measured them and after contracts were signed. Had I been told a month ago that they could only do the house, I would have cancelled the whole installation to find somebody who could do both. Now....I have the new house windows in my garage ready for installation tomorrow and nothing for my shop. The shop was my top priority at the time so to say I am not pleased is an understatement.”

Helpful Report

Posted 4 months ago

“Very unhappy with return policy. Bought over $3000 to remodel bathroom. Went to return light that was a in stock unit and told because it was out of the 90 day return window Lowes would not take it back. I ask for a store credit and was told Lowes does not offer. Doing this remodel we also bought Home Depot and Menards. Return items to Menards that were out of there 90 day return policy and was issued store credit. Needless to say I won't be shopping at Lowes again.”

Helpful Report

Posted 4 months ago

“Terrible delivery service. Purchased 5k worth of appliances, and can't get a working fridge. We are on our 3rd fridge delivery. The delivery person said " it's your problem now" after delivering a fridge that would not stop beeping because they carried it in by door (watched via door cam) and the sensor kept going off due to the door alignment being off because of damage! 2nd fridge delivered with dent in door. Waited 30 minutes on hold for manager and no answer.”

Helpful Report

Posted 4 months ago

“Purchased patio chairs, two years ago, file a claim for them resting and falling apart, and they will not replace. I have been fighting with them for over a year and a half. I send them all the proof it was under warranty and they do not want to back it up.”

Helpful Report

Posted 4 months ago

“Lowe's took away my ability to track all my store purchases for the year. I used to have a card that they scanned at checkout. They said they did away with that and use my phone number instead. I spend a lot of money each year at Lowes. I tried to log on into my Lowes account and it doesn't exist anymore. I called customer service and they can't help me. Its gone. Ive had the same account since 2008 and this is 2025. Gone.. can't print out all my purchases for the year. I need a resolution or i'm switching to Home Depot and Menards. Lowes done messed up.”

Helpful Report

Posted 4 months ago

“I ordered a dishwasher last Saturday which was supposed to be delivered Thursday. The dishwasher was in stock when I ordered. At 10:00 Thursday morning I got a call that they did not have my dishwasher; however, I received an email while I was on the phone which said they did have the dishwasher and to call the installer who tried to pick it up at the wrong store. An hour later, I got a call from Lowe’s saying they did not have the dishwasher, nor did they know when they would ever get one. I canceled the order and will never trust Lowe’s with my appliance business again.”

Helpful Report

Posted 4 months ago

“I think the customer service is horrible and I think the delivery guys are even more horrible when they delivered my refrigerator. They left all the stuff on the refrigerator for me to peel it off only because it was the last delivery and they didn’t wanna be bothered second this is that was the second refrigerator I ordered. I had to wait a week and a half for the new one because the first one I received wasn’t working so I had to leave all my food in the garbage and throw it out because I had no refrigerator because I gave them my refrigerator. And when I called about it, they said there was nothing they can do about it so your service sucks and everything about it sucks and I won’t be shopping in your store anymore.”

Helpful Report

Posted 4 months ago

Lowes is rated 1.6 based on 852 reviews