Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 847 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I picked up 15 bags of Sta Green mulch black on sale model 15500055 on May 1 at Lowes sussex co rohoboth beach store in Delaware and as i was laying it down their were huge pieces of wood, pieces of plastic and tin with also look like i am a dog bone. This is not Premium Mulch. I am a My Lowes customer and not happy about this. Got one star for the guys at loaded it. Great Job!”

Helpful Report

Posted 2 months ago

“We bought two different products in the past two weeks that require either picking up and delivering. Each time the workers who were handling this have hissy fits about having to help lifting or aiding in the process. We used to buy only from Lowe’s because of the customer service and pricing. We even got a credit card with them because we shopped with them so much. After this recent experience, I think we’re done with them. Boardman Ohio Lowe’s has some serious issues with their customer service.”

Helpful Report

Posted 2 months ago

“I got one of the worst experience with one of the pro member called Amber on April 29th 7:53 PM EST she keep on telling me to go to the front desk for self check out. I was already holding heavy items in my hand in the pro desk and she was not helpful at all. I feel this is the worst experience which I have Lowe’s should take this serious and review this”

Helpful Report

Posted 2 months ago

“What's with Lowe's credit card? I seldom use mine, in fact this was the first time I have used it since they changed to Synchrony Bank. I had a $32.07 charge for some plants and turpentine and the bill came in with an additional $1.99 charge for a 'Paper Statement Fee'. I know from some of the news stories about Lowe's they are having financial difficulties but I won't be using their card or shopping there again. Can you say Home Depot?”

Helpful Report

Posted 2 months ago

“Went to Lowe’s to pickup pipe and fittings for a simple project. Carts are a huge problem had to go to the parking lot to look for one. There should be enough carts for building supplies can’t buy material without a cart. The next issue was we needed 1/2” common fittings and found empty shelf and no boxes. We left the store and went to Home Depot carts for construction material were plentiful and very convenient to get. They had plenty of fittings”

Helpful Report

Posted 2 months ago

“On a Thursday I ordered two 24x24* 40 boxes. I I needed to ship out by Saturday night. It said it would arrive Saturday. I noticed the tracking and it still wasn't shipped and I just received notice stating it was just shipped which is Saturday night and I won't be here until Tuesday now. I will be getting a bad review from a customer”

Helpful Report

Posted 2 months ago

“One of the worst stores when it comes to customer service. I was working in my yard today and made a few trips to Lowe’s to buy mulch. Around 6:30 PM, I went for my final trip to purchase 12 bags. I asked the cashier if the loader is still there, and she assured me that help was available. When I asked the loader for help, he responded, “Why are you here? We’re closed.” I was shocked—it wasn’t even closing time. I told him the cashier lady told me you guys are available and will be able to load the mulch. When I pointed that out, he shrugged and said, “Oh well, we’re very busy.” then he told me to go over there and wait. I waited for more then 15 minutes and nobody came to help. I was so frustrated that I chose not to go through with the purchase. I went to Home Depot instead. Their customer service was excellent—they were more than happy to load the mulch into my car. I won’t be shopping at this Lowe’s again, and I’d recommend others go to Home Depot instead”

Helpful Report

Posted 2 months ago

“Ridiculous. If I could give it a half a star, I would give it a half wit they sent. My dishwasher is still halfway out. It’s been six weeks. Very disappointed don’t waste your money.”

Helpful Report

Posted 2 months ago

“I was at the fifth Street Highway, Lowes Redding, Pennsylvania. I asked the supervisor Shanita how do I pay for 25 bags 32 bags of topsoil she said at the register I go to ask for help she calls her staff member over and she talks to him constantly rude and nasty and says go get it for her. I am appalled at your supervisor‘s behavior. She was downright nasty and acting like a complete disgusting human being. I am not gonna mention what company I work for, but we definitely spend millions at Lowe’s every year. We are a huge company in Redding, Pennsylvania. I am a pole that this is somebody who represents your company again. Her name was Juanita and I am at the Lowe’s on 5th Street Highway, Redding, PA.”

Helpful Report

Posted 2 months ago

“I hired Lowes for a simple 3-day flooring install in my vacant home—and weeks later they still haven’t finished. They ordered the wrong material, never re-ordered the right stuff, and daily questions go unanswered. Because of this mess I’ve had to pull the property off the market, losing time and potential buyers. If you’re thinking about using Lowes think twice. A basic job shouldn’t turn into a real estate disaster.”

Helpful Report

Posted 2 months ago

“Customer service is HORRIBLE! I ordered a mower back in January, paid for it, and still haven’t received my order or any information for when it will be delivered. No one I call, from corporate to the fulfilling store has an answer for me! Shame on you Lowes!”

Helpful Report

Posted 2 months ago

“Was notified late the night before my delivery window was 8am to noon I had requested late morning anytime after 10 am I called that morning of the delivery and was told I was first stop then later in morning got notified I was the fourth delivery now a person arranges their schedule to be available then they keep changing the delivery people just can't wait or schedule time off when they change things lowes should go back to when a person could schedule morning or afternoon”

Helpful Report

Posted 2 months ago

“Staygreen mulch is really bad. Tons of large pieces of wood that was not shredded. Even found stones in it. Don't waste your money!”

Helpful Report

Posted 2 months ago

“Because you are always out of stock, all the time, on some of the most common items purchased and I ordered what you did have in stock "allegedly" that I needed for curbside (had to order the rest from Home Depot who did have the items in stock). Home Depot filled the 4 piece order within 30 minutes and the 1 piece I ordered from Lowes was never filled, nor did I get an email from Lowes. Went to Lowes on the way to Home Depot to just get the item myself and it was of course...out of stock. This has to be by far the worst managed Lowes of the 1700 plus stores in the company.”

Helpful Report

Posted 2 months ago

“I went for weed-eater string before the tariffs were in place. A 3 spool of black and Decker weed-eater string was $10 dollars one week before, it was $28 dollars. I of course went to Amazon and bought 6 spools for $10. Ridiculous!. Come on Lowes, really!”

Helpful Report

Posted 2 months ago

“Bought some mulch this spring. It must of came from one of the states that had forest fires. It smells like a burnt house all around my house. So if you want mulch that smells like burt wood then you came to the right place. Terrible smell.”

Helpful Report

Posted 2 months ago

“Name is Diane Simpson. I had a delivery this morning of a dishwasher that cost me near $1000. It’s a portable one so it slides across my kitchen and get hooked up to the sink. The delivery men didn’t even put the wheels on it or or set it up for me I am 83 years old. I’ve been getting the runaround all morning. Of course the delivery guys didn’t answer the phone. Unbelievable. I will never order an appliance from Lowe’s again.”

Helpful Report

Posted 2 months ago

“Bought a mower waited two hours for the key and help wouldn't start no gas dead battery no help.”

Helpful Report

Posted 2 months ago

“I bought an extended warranty on a refrigerator from Lowe's, and I had a repair done under it. What I need is pretty simple: a copy of the diagnosis and repair for the work done by the service provider. Lowe's says they have the information, but can onlyl read it to me over the phone; they have no way to send it to me. Call the service provider. The service provider says only Lowe's can give me the information. Tried for HOURS to get real human being at Lowe's, and when I finally reached them, absolutely worthless: "We can't do it." "Well, who can?" "We don't know."”

Helpful Report

Posted 2 months ago

“Shelia Thomas-402 West Jefferson St-Ville Platte Louisiana-70586-# (337) 336-9624… I bought flooring and had it installed, the men that installed my floors did an awesome job, but, helped my husband put my couch back in place, charged me like they moved all kinds of heavy duty furniture , but did not. That wasn’t good enough, Lowe’s FORGOT to order the surrounding of the floor, so I had to wait for that to come in. When it did arrive. There was another person that came and do that, did not do a good job because we’re still having trouble with that, it’s not sticking to the floor separating the floor and the carpet. That’s a big problem. If that’s not bad enough, we bought the warranty for the floor, had a little water damage and tried to use the warranty but was told if the installers didn’t cause it, we should go with our home insurance. And that’s not what we were told when we bought the warranty. We were told if we had any problems that you would see about. That was a LIE. Now I am not at all satisfied with you. And I’m seriously considering taking this Further. Sincerely, Shelia Thomas”

Helpful Report

Posted 2 months ago

Lowes is rated 1.6 based on 847 reviews