Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 893 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 893 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Lowes 1 star review on 4th November 2025

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Miracle Grow Planting and Transplant Solution online from Lowe's. The website let me choose a delivery date. The box with my order arrived 2 days earlier than the date I selected. Okay, no big deal. I opened the box and found a bottle of Soft Scrub cleaner 🙄. I contacted Lowe's via telephone and on their online "chat". A reputable company would have apologized and sent the correct item or offered a refund. But no ..... I was told by customer service that I could ship it back for a refund or go to a Lowe's store to exchange it. I ordered online for the convenience. I do not want to stand in line at the post office to ship a bottle of Soft Scrub. I don't want to drive to Lowe's and stand in line to exchange a bottle of Soft Scrub. It was Lowe's error, not mine!! TERRIBLE, TERRIBLE CUSTOMER SERVICE! I will NEVER shop online or in store at Lowe's again.”

Helpful Report

Posted 4 months ago

“Well I used to like coming to Lowe's but what I do not like at all is that as soon as you go to self check out some fool comes walking up and watches you like a hawk , I really do not like some fool breathing in my neck ,wtf”

Helpful Report

Posted 4 months ago

“I'm trying to purchase flooring from Lowes. I imagine the flooring will cost over $1,000.00. I ask 3 people for help and no one could help me with flooring but all said they'd find someone to help. I waited over an hour, no one came to flooring, no help. I'm holding for the assistant manager, been holding for over 15 minutes. I'm trying to spend money with Lowes but they will not take it.”

Helpful Report

Posted 4 months ago

“4/27 I ordered a microwave/convection at the local Lowes. I was told they would initiate the order after the installer came and measured to ensure it would fit, which was done on 4/29. On 5/15 the unit was installed but, upon testing, the door wouldn't close correctly and attempting to operate, caused a circuit breaker to blow. The installer reboxed the unit and said he would return it to store. The store would contact us about replacement. 5/20 Called Lowes Customer Service because I had not heard from anyone regarding status. The Associate did not have any information so gave me the number for Installation services. I called and they did not have any info. She said she would check and call me back. By 5/27 I had not heard from anyone so I call the Installers. The person I talked to could not tell me anything and said she would check and call me back shortly. 5/28 I did not receive a call back so called installers again. I was told it was returned to the store and transferred me to the store. The store said they had no record of receiving it. I texted the person who installed it. He apologized and said he would deliver it to the store the next morning. I told him I would check with the store in the afternoon to see what the next step was. On 5/30 I called Customer Service and was told it was received at 1:00 that day. On 5/31, after much thought, I decided to cancel the order and called Lowes. I was told it couldn't be canceled because it couldn't be verified that it was returned. Someone would call me Tuesday 6/3. On 6/3 there was no call, so, late afternoon, I called Customer Service and explained my situation to an Associate. He checked status and said the installation showed as cancelled but the order was still active. He said I would have to call the local store to cancel the order. When all this started, I called the Customer Service number indicated on the web site. During this whole process I was under the impression I was talking with local Customer Service. Installation and Customer Service had transferred me back and forth several times and no one ever mentioned I needed to “call the local store”. This Associate tried to connect me with the local store but we were disconnected. I found the local store number through a google search and called. The Associate checked on status and said labor was cancelled, but order wasn't. After reciting all the above events to her, she said she would get her boss. We got disconnected. I called back. Talked to another Associate. She said they were working on getting it cancelled and she would send me an email verification, which I received a week later. Meanwhile, I ordered one from Home Depot. It was delivered in less that a week and the delivery people were great.”

Helpful Report

Posted 4 months ago

“Spent an hour looking for my tub another hour for the glass door . The people up front Rude as hell working for Lowes. Supposedly customer service. The tub was loaded they thought that was it still standing here waiting on shower door. I dont get paid standing around lowes waiting.. we arrived at 10:22 and its now 12:04. Still waiting.”

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Posted 4 months ago

“Fence installation. If you want a fence and you get it installed through Lowe’s, order it a year in advance! Once you’re locked in to a contract you are stuck. My lumber was ordered May 12. All arrived by June 14th (ridiculous) delivery set up but then put on hold for contractor. Just notified installation will be Aug 19th. I’m assuming 2025 but can’t be certain. Should have listened to reviews. Please read them and believe them…wish I did.”

Helpful Report

Posted 4 months ago

“I purchased a Whirlpool refrigerator on 06.14.25 at the Lowe’s in Pace, Florida. Today on 06.19.25 I found metal pieces to my ice maker along with the plastic pieces that are on the part. I was told that the refrigerator could only be returned for 48 hours. I spent $1799 on this refrigerator and am not happy. Lowes didn’t offer to do anything to make this right. They told me to call the manufacturer. This is unacceptable. Know before you purchase anything from Lowe’s. I was told had I gotten and purchased the refrigerator with a Lowe’s card I would have had 30 days to return. Wow! Unacceptable! I will never purchase anything from Lowe’s again.”

Helpful Report

Posted 4 months ago

“I went to Lowes to purchase a water softener and have it installed. The website gave information that installation was available. I wasn't charged anything, but no information was given as to the approximate cost of installation or anything else. A plumbing company contracted by Lowes contacted me for an estimate. I was then told, by the plumbing company "they don't install any products from the store ". I showed him the website and he then told me installation is available in some states and nevada isn't one of them. Your website is very misleading! The store personal in las vegas are no help. They can't or won't give information or assistance.”

Helpful Report

Posted 4 months ago

“Lowe’s has the worst customer service of any company. The employees are trained to let you know what they can’t do versus help. I started the process of ordering replacement doors in May. This should be a seamless process. They measured and the rest has been a nightmare. From being hung up on in customer service under the vise of a transfer to not being able to make contact with the salesperson Bobby Davenport who coordinated the order to my order being cancelled and told to wait 10 days to get my money refunded. This is absolutely unacceptable.”

Helpful Report

Posted 4 months ago

“I purchased three toilets using the chat on Lowes.com and had them delivered. On May 30th I had them installed by a local plumber, but one was leaking as it has a hairline crack . I contacted Lowe’s and they stated they could not help me as the toilet is used on which I stated how could it be used when it’s been leaking since we’ve had it installed. They said they would not take it back because they considered it used. I told them I’ve already paid for that $209 for the toilet along with $275 for the installation through a plumber and will now have to pay the $275 again when I get another toilet. They never even offered to reimburse me for the install nor the faulty toilet . I not only called costumer service but chatted with them also and have the chats saved. Horrible experience. I would and will NEVER purchase anything through Lowe’s.”

Helpful Report

Posted 4 months ago

“Saturday June 14th at 1:45 waited in paint section for 15 minutes . Hit the button to get assistance and no one came . As I was walking out the door 8 employees were hanging around the customer service desk .”

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Posted 4 months ago

“Their delivery truck is almost as big as a 20 foot container. Came to my driveway for delivering a freezer, damaged my road and hit the back light of my truck, which has to be replaced now. The delivery truck took off without telling me.”

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Posted 4 months ago

“Because I can’t give 0. I just wanted to return a flapper. I opened the package and closed it after realizing that it was the wrong size. The package was wet, because it was raining heavily. I was told that a wet package is a bio hazard! Are you kidding me. You just list a loyal customer over 10$. Home Depot - here I come!”

Helpful Report

Posted 5 months ago

“Placed an online order April 27th checked on order May 15th. Lowes canceled nobody could tell me why so reordered it May 31st went online to check order and canceled again no call, no email nothing. talked to customer service again and knows nothing.”

Helpful Report

Posted 5 months ago

“Received a promotion in the app for free same-day delivery, but the order was placed without the promo. Called customer service, spoke with a rude and unhelpful agent who wasted 45 mins of my time before transferring me to his equally rude and unprofessional supervisor. I had a legit promo offer and both guys implied I was somehow being dishonest. I explained in detail what happened and told them I had screenshots as proof and would happily share with them, but they said I should try taking the screenshots to my local store to see if maybe they could do something to help. I was patient and respectful the entire time despite how I was treated, and the supervisor still hung up on me when I was mid-sentence. What kind of a call center supervisor hangs up on a calm, respectful customer after they've been on hold for more than 30 minutes? Maybe if I was being belligerent or abusive but I was simply stating my position and I guess he couldn't handle it. I've been a loyal Lowes customer for almost 20 years but after this experience I will never shop there again.”

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Posted 5 months ago

“Yesterday at the Lowe's in Hampton Va a cashier named Deanna was working at the register in the garden section. Apparently she did not want to work outside and said outloud several times to anyone who would listen that she is allergic to being outside. She also complained about needing gloves to touch the product as she scanned it because she didn't want to get dirty. Her frustration became toxic as she was rude, inconsiderate, and lacked great customer service. Her attitude was completely disrespectful as she took her frustration out on customers. People do not deserve to be mistreated by employees who are unhappy with their jobs. It's like spending hard earned money just to be treated badly. I do not recommend anyone to stand in her line. She will always be unhappy with her job at Lowe's, no matter where she is assigned.”

Helpful Report

Posted 5 months ago

“Ordered concrete repair and was shipped by FedEx checked FedEx and it was damaged in delivery. Contacted customer support believe it was someone in India I chatted with he stated he will have it sent out again today I received the wrong order called customer service and was told that in order to get a refund I had to ship back through FedEx. I will never order or go to Lowe's ever again.”

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Posted 5 months ago

“I was not told at the time of purchase that the delivery driver has a right to deny installation that I paid for. The delivery driver who is not a plumber stated my hook up switch was rusted when it had new copper pipes attached. They refused to install and left with washer. Then all the customer service reps kept telling me they placed a refund and lied because they didn't. Finally I was asked to contact the delivery number and they refused to send me a receipt of return. Everyone is deceitful and no one wants to take accountability. then it takes 10 business days to refund to my credit lowes credit card. Huh they had no problem charging my credit card at time of order and not delivery.”

Helpful Report

Posted 5 months ago

“DO NOT BUY anything from Lowe’s that requires delivery. I ordered a clothes dryer and it arrived broken. I told the delivery team to take it back immediately. Then I contacted Lowe’s fulfillment center to cancel the order and request a refund. Days went by—nothing. I called Lowe’s customer service to file a complaint, and all they did was forward the issue back to the same unresponsive fulfillment center I had already dealt with. No accountability, no resolution. In the meantime, I bought a dryer from Home Depot. Their delivery was flawless—on time, professional, and the appliance worked perfectly out of the box. Lowe’s was a complete disaster from start to finish. Disorganized, unresponsive, and frustrating. I’ll never buy another large item from Lowe’s again. Buyer beware.”

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Posted 5 months ago

“Terrible company. I ordered 2 hanging planters delivered and 1 arrived with no hardware. After an hour on chat I was told to send order back at my expense and they would replace it. I will never shop at Lowe's again.”

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Posted 5 months ago

Lowes is rated 1.6 based on 893 reviews