Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 847 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

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Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yesterday at the Lowe's in Hampton Va a cashier named Deanna was working at the register in the garden section. Apparently she did not want to work outside and said outloud several times to anyone who would listen that she is allergic to being outside. She also complained about needing gloves to touch the product as she scanned it because she didn't want to get dirty. Her frustration became toxic as she was rude, inconsiderate, and lacked great customer service. Her attitude was completely disrespectful as she took her frustration out on customers. People do not deserve to be mistreated by employees who are unhappy with their jobs. It's like spending hard earned money just to be treated badly. I do not recommend anyone to stand in her line. She will always be unhappy with her job at Lowe's, no matter where she is assigned.”

Helpful Report

Posted 1 month ago

“Ordered concrete repair and was shipped by FedEx checked FedEx and it was damaged in delivery. Contacted customer support believe it was someone in India I chatted with he stated he will have it sent out again today I received the wrong order called customer service and was told that in order to get a refund I had to ship back through FedEx. I will never order or go to Lowe's ever again.”

Helpful Report

Posted 1 month ago

“I was not told at the time of purchase that the delivery driver has a right to deny installation that I paid for. The delivery driver who is not a plumber stated my hook up switch was rusted when it had new copper pipes attached. They refused to install and left with washer. Then all the customer service reps kept telling me they placed a refund and lied because they didn't. Finally I was asked to contact the delivery number and they refused to send me a receipt of return. Everyone is deceitful and no one wants to take accountability. then it takes 10 business days to refund to my credit lowes credit card. Huh they had no problem charging my credit card at time of order and not delivery.”

Helpful Report

Posted 1 month ago

“DO NOT BUY anything from Lowe’s that requires delivery. I ordered a clothes dryer and it arrived broken. I told the delivery team to take it back immediately. Then I contacted Lowe’s fulfillment center to cancel the order and request a refund. Days went by—nothing. I called Lowe’s customer service to file a complaint, and all they did was forward the issue back to the same unresponsive fulfillment center I had already dealt with. No accountability, no resolution. In the meantime, I bought a dryer from Home Depot. Their delivery was flawless—on time, professional, and the appliance worked perfectly out of the box. Lowe’s was a complete disaster from start to finish. Disorganized, unresponsive, and frustrating. I’ll never buy another large item from Lowe’s again. Buyer beware.”

Helpful Report

Posted 1 month ago

“Terrible company. I ordered 2 hanging planters delivered and 1 arrived with no hardware. After an hour on chat I was told to send order back at my expense and they would replace it. I will never shop at Lowe's again.”

Helpful Report

Posted 1 month ago

“Lowe’s Protection Plan customer service says they have 30 days to decide if they will replace your refrigerator or refund you partially on your purchase price. This in NOT in their terms of service they tell you they are going by. I have thoroughly read them. And the customer service can’t transfer you to the authorization department because they don’t have phone or email. You can only use the website to request a service call not speak to anyone or request a 300 refund on lost food.”

Helpful Report

Posted 1 month ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Helpful Report

Posted 1 month ago

“Delivery window went from 4 hours to 10. Called for days with no return call. Lowe's clearly not interested in making things right with a customer.”

Helpful Report

Posted 1 month ago

“Carpet install was terrible leaving a 1 foot wide patchy strip in the middle of the room. All atttempts to get installed to repair have been futile as the installers agree it’s bad, (getting them to come inspect took weeks then weeks more to get a schedules re-install) but then lost the carpet they reordered so they couldn’t make the re-installation. They have failed to be responsive to calls, ghosted us on calls, and were late for appointments without calls. Now we’re working on a full refund of our flooring because they just can’t get the installer to do their job. Horrible service from the installer . Never buy carpet from Lowe’s.”

Helpful Report

Posted 1 month ago

“I came in to purchase a 48" x 80" bronze screen door. Chris at your Carlsbad location had no idea how to do that,since you did not have it in stock. I went to home depot and got what I needed right off the shelf. I'm very disappointed in your quality of workers and your available of products. It's no wonder you are behind home depot.”

Helpful Report

Posted 1 month ago

“Very very worse service was on hold 41 minutes then talked to lowes customer service then she transferred me to different phone number and this time I was on hold for 43 minutes got prove on phone still no answer for warranty service on whirlpool double door refrigerator they are the worst”

Helpful Report

Posted 1 month ago

“Worst customer service ever...However, plenty of cashiers to take your money...”

Helpful Report

Posted 1 month ago

“Heads up for all customers that buy a Blackstone grill. Purchased 36" on 05/16/25 and Lowes put it together. Picked up grill on 05/17/25 employees helped load it and I had straps to secure it in the back of a pick up truck. Unknown to us these grills hoods are not bolted on, unlike any other grill we have had. On the journey home the lid came off and was damaged, went back to the store and of course they are not responsible. So remember if you don't put it together yourself you would not know this. I do hope the supervisor instructs her employees the importance of securing the lid. I hope this helps other customers from the same experience and the extra expense of replacing the hood. Lowes at New Bern N.C.”

Helpful Report

Posted 1 month ago

“Lowest Lowe’s Protection Plan would not replace a defect door on my freezer. It is still functional is their reason. The door is defective and going to fail. Likely after the warranty has expired. Very unreasonable.”

Helpful Report

Posted 1 month ago

“Recently (2/19/25) purchased Duel Fuel Range, mini beverage fridge and a top end microwave from Lowe's (Purchased Online). They were all delivered and now installed in our new house. (good news) I had done a lot of research on the items with several retailers, but decided to purchase from Lowe's because of the protection plans available on the appliances and being a member of their Rewards Program to earn points for other items we will be needing. All was going well until I (3 different times) requested where my rewards points were for the OVER $7,000.00 purchase as they were not showing up. Got the "run around" from the local store location and was told to contact the 1-800 customer (no) service center. I was frustrated, but polite even though was on hold multiple times, then disconnected, called back (45 minutes of my life I'll never get back)... UGH! Final result... NO POINTS! Somewhere in fine print that I've never seen, apparently you do not get points for "Special Order" items?????? Free standing stove, Small beverage fridge and a top of the line Microwave!!! All advertised online, nothing mentioning Rewards Ineligible, no mention of these details even after dropping $7 Grand with Lowe's in one purchase, not even Half points offered... no customer service relief...Nothing-Nada-Zero! Well, that's what Lowe's will get from me from now on...Nothing-Nada-Zero, I'll take my and everyone who will listen business, purchases elsewhere. THE LOWE'S REWARD PROGRAM IS A JOKE!!!”

Helpful Report

Posted 1 month ago

“On May 09, 2025 I placed an Online order , #300901130250579277 lowes website shows tracking information " Preparing Your Order" only problem is, this is same information throughout the week, their online tracking is worst, when I call their 7327 NORTH CLIFF AVENUE, Brooklyn, OH, 44144 (216) 351-4723 location, I feel like I'm bothering them, they put on hold, they say call back later they have no computer available, then when I call back they are reading same Information I see in the computer, they don't offer any help, Lowes has no concept of customer service. I will canceling this online order, will never purchase anything on their online website and will think twice about going to their store.”

Helpful Report

Posted 1 month ago

“I purchased a refrigerator from Lowes at Tudor Road in Anchorage, AK. We wanted something immediately and spent over an hour researching with the sales agent different brands that were in stock. We choose one and he said it would be delivered 5/5/2025 before 12:30 pm. I took off work and at 1:00 pm I called because no one showed up. Only to be told that what I purchased and was showing as in stock is out of stock until July 2025. No one called or texted me. I wasted an entire day of my life that I cannot ever get back. The incompetence of Lowes and its employees cost me a day’s wages. I cancelled the order and will buy from Costco.”

Helpful Report

Posted 1 month ago

“I placed an order May 4, every day for 5days Lowe's confirmed delivery will be Saturday May 10 The night before changed delivery to 4 days later. No apology no way to contact them”

Helpful Report

Posted 1 month ago

“Bought some items and paid cash Went to return a few items but didn’t have my receipt They refused to even give me an in store credit for them I will no longer buy anything from lowes again Home depot never gave me this problem”

Helpful Report

Posted 1 month ago

“A senior wanted a clearance item for 1327.00. No delivery and had to take it them. Wow very poor service. He is also a veteran. Manager on duty wouldn't come out. Wasted an hour.”

Helpful Report

Posted 2 months ago

Lowes is rated 1.6 based on 847 reviews