Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 893 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 893 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Lowes 1 star review on 4th November 2025

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rip off I don’t know why people shop at Lowe’s”

Helpful Report

Posted 2 months ago

“The installers Crume Installations (subcontractors) are very, very, very, slow to respond and then they hung up on me. Tried to get Lowes to assist me since they were paid upfront but they were absolutely no help. A simple install schedule should not be this difficult. Will never use them again.”

Helpful Report

Posted 2 months ago

“delivery mgr could not level my GE side by side refrigerator. He was unwilling to troubleshoot. I called the Lowes store at kolb/speedway where we purchased refrigerator. No response for 3 days. When I followed up with Lowes the asst. mgr. said the delivery company would not come back and offered no further assistance. I called GE warranty service and have a service call scheduled for Monday 08/11/25 to level my brand new refrigerator.”

Helpful Report

Posted 3 months ago

“Worst company and worst customer service. It's scam company”

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Posted 3 months ago

“Called in today, placed on hold for 16 minutes, transferred to hardware when I was calling for lawn and garden. Got snapped at by the lil girl in lawn and garden for being transferred to her department. Rude and disrespectful customer service”

Helpful Report

Posted 3 months ago

“My new unopened water heater that I cannot use due to discontinued propane service cannot be exchanged for an electric tankless unit because we are past the 30 day limit. I now have a new water heater that is useless to me, I was told nothing can be done, so what do I do with this new unit, just throw it away? I wasn’t told about a 30 day limit, just the 90 day return window, so basically I was lied to. Where do you think I should get the new tankless unit from?”

Helpful Report

Posted 3 months ago

“Terrible place to shop or have business with”

Helpful Report

Posted 3 months ago

“Ordered a cooktop and was given a pickup date 7/22/05. Hired a plumber to install on this date. Store pickup was not delivered. Called store repeat and was just put on hold called customer service and after an hour was just told sorry . Tried to cancel order with customer service they transferred me back to original store in egg harbor where they don’t answer phone. My advice , stay away from loews”

Helpful Report

Posted 3 months ago

“Ordered a sink and faucet on lowes.com. the money, $550, showed in my banks pending column but also 2 other charges one for the faucet and one for the sink so a total of $1100 sitting in my pending column. I only ordered one sink and one faucet. So I called my bank because I thought there was a hack, canceled my card and called lowes to cancel the order. Lowe's said they only see the one charge, the store only sees the other 2 charges, and neither one of them, the store or customer service for Lowe's can cancel the order. They said it was because it was coming from a 3rd party distributor. I called them, they said it can only be canceled by Lowe's. So now I'm hoping 2 of the charges will "drop off" when it leaves the bank account and I will be taking the sink and faucet back to Lowe's for a refund. This has been the biggest headache of all time along with the issue of having to get a new card. $1100 sitting in a pending column, so unavailable for use, when only the actual cost of $550 was budgeted doesn't matter to anyone else but for us it was a big deal. I will never recommend or shop at a Lowe's of any kind not even for a screw.”

Helpful Report

Posted 3 months ago

“Our water heater just stopped working that we bought in 2016. Went to Lowe's today to inquire about getting a new one. No staff in area, had them page for help. Person came over who looked 18, had no idea really to help, just to say they don't quote prices and that a person can come to our home & give an estimate 1st. We had questions but finally left frustrated as #1, this person could of found someone to answer questions etc. Told him we had a whirlpool which we came in, bought and next day installed. Paid in full at the store. His response was they don't sell that brand there. My response was, well seeing ours quit working after buying it 9 yrs ago from Lowe's. I clearly wouldn't buy that again! We left very frustrated and disgusted. Looking elsewhere, where staff are knowledgeable & upfront with baseline estimates.”

Helpful Report

Posted 3 months ago

“Horrible now. I heard ceo is from home depot. I waited a half hour and even went to front desk and used their help button. No one came. I had 400.00 in parts in cart. I went to ace and found most what i neede. I also had 3 people immediately helping me. Lowes is now my last choice”

Helpful Report

Posted 3 months ago

“I ordered a HDMI cable from Lowe’s and they emailed that the order was ready in a locker at about 8 pm. The next morning about 8:30 I went to pick up and when I entered the QR code, the screen said it was picked up. After waiting about 20 minutes for someone to help me, the two store associates didn’t have a clue. I was told I picked up the order 10 minutes after being placed in locker, I live 15 minutes away from the store. I was told there was nothing they could do. When I called Lowe’s customer care I was told that I had to have the store handle the issue. Worst customer service anywhere. If you live in Cicero, NY I would suggest you shop elsewhere. If you live anywhere else I would also suggest you shop elsewhere.”

Helpful Report

Posted 3 months ago

“Had bad refrigerator under warranty. The customer service is as bad as you can get. Trying to get a person on the phone is next to impossible. Thephone system sends you into loops and then hangs up on you. I don't want to buy anything at Lowes anymore. Lowes gets a 1 star but doesn't even deserve a star.”

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Posted 4 months ago

“Lowes cash credit is a joke. I've spent over $7,000 and got nothing. The Lowes credit card is Synchrony Bank. They're the worst of the worst. Synchrony is not a good cc to deal with.”

Helpful Report

Posted 4 months ago

“They make an appointment to deliver in the pm, 730 am the driver calls he in 8 minutes away. It was made very clear at purchase there would be no access until noonish. The delivery company never confirmed the day before like they were supposed to. They send texts that you can not reply to. So back to the store it went. The store made the appointment then on delivery day they changed their tune to the delivery company is out of their control. So WHO WORKS FOŔ WHO ? Worst service ever”

Helpful Report

Posted 4 months ago

“Lowe's no longer cares about you. It's all about sales and money. It's sad.”

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Posted 4 months ago

“Lowe’s has terrible customer service. They do not stand behind their products. Purchased a utility trailer that collapsed moving a riding mower that was under the weight limits. Lowe’s refuses to make it right. We are out $1000. For a useless piece of junk.”

Helpful Report

Posted 4 months ago

“Terrible service, two different teams were unable to install ice maker for the refrigerator purchased at Lowes. Customer service refused to get involved. Do not buy appliances from this company.”

Helpful Report

Posted 4 months ago

“Lowe’s itself is fine.. but your repair service company is the worst. They make appointments for an appliance to be fixed and the company they go through does not care about their appointment process.. supposed to have appointment on June 3 to have washer fixed and all the repair company did was call and say gotta order part and it took 22 days for them to finally get part and drive 4 hours to fix and it did not even fix the washer. Now I have to wait 22 or more days to hope to get my washer fixed and none of you people understand the process. You are not helping anyone out and don’t care about anything we tell you. I have never had such awful service in my life.. And the only reason I put 1 is because there isn’t a Zero to choice…”

Helpful Report

Posted 4 months ago

“Sanford, NC Lowes and their central selling agent sold me carpeting, padding, with installation, for $4k that I was told was eligible for their advertised “10% Flooring Rebate”. Never received that Rebate. Told by Lowe’s Rebate Center (after carpeting was installed and house sold) that the carpeting I was sold was “excluded” from the Rebate. The Lowe’s Rebate Center is apparently relying on the wording of a sentence in “superfine print” in the Rebate Form. Most telling, that sentence in the “superfine print” of the 10% Rebate Form covering the next two month rebate window, was reworded; presumably to make it clearer to the Lowe’s sales personnel. I am terminating my Lowe’s “Platinum Pro” status and credit card and will do my best not to patronize any Lowe’s store. Lowe’s “customer care” was of no help. Rebate Center was of no help.”

Helpful Report

Posted 4 months ago

Lowes is rated 1.6 based on 893 reviews