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Lowes Reviews

1.5 Rating 479 Reviews

11 %

of reviewers recommend Lowes

Company Reviews

1.5

Based on 479 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Lowes 1 star review on 3rd May 2024

Lowes 1 star review on 3rd May 2024

Lowes 1 star review on 3rd May 2024

Lowes 2 star review on 3rd May 2024

Lowes 2 star review on 3rd May 2024

Lowes 2 star review on 3rd May 2024

Lowes 2 star review on 3rd May 2024

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't answer there phones when calling to check availability. Get to the store the have one generator left on clearance but can't find it so it's not available. So I recommended they remove the price tag display since they say they don't have it anymore yet still advertising it. Waisted a big part of my day on nonsense.”

Posted 1 month ago

“Worst place if you're looking for customer service and the way their policies are set up. I recently signed up my business with a Lowe's business account and they somehow messed up my mailing address. I have not receievd my card, cant make payments, and cant make any changes to the account because the address doesnt match up. I've been trying to change the service address in their system for days and nobody can make this simple change online or over the phone. They advised I have to send them a document to a physical address.. really inconvenient in today's world. I'm never doing business with them again and I don't recommend anyone should.”

Posted 1 month ago

“I paid almost $9000.00 for door purchase and installation, which had to be paid in full It’s been a year this month and it’s not complete. I’ve taken off work without pay to wait for installers to measure and/or install. No call no show each time. Now I’m waiting for new installers to come measure for the 5th time. I asked for my money back and I’d install myself. I was told it would end my warranty and I stated; “no one ever shows up anyway “. I think I’ve been more than patient and with lost wages. I deserve money back. I’m very disappointed with Lowes and their installation process, and the solution to my problem.”

Posted 1 month ago

“Bought a Kobalt wet tile saw model kws-s102-06 our splash guard got cracked and you can’t buy a new one. They told me you have to buy another saw you can’t buy that part it should not break ( It is plastic) so I would have to spend over 600.00 again just to get the splash guard. I wish I would have read reviews before because how many people said that. Never have I ever not been able to buy a part for something like that. Never will I buy another Kobalt thing again.”

Posted 1 month ago

“Went to Mt. Pleasant TX's Lowes to buy electrical wire. I needed over 200 feet THHN six gauge. A couple of very nice young kids took care of me. However, there was not enough 6 gauge wire on the revolving spools gadget. I told them there were brand new spools behind some wired shelves in that aisle. They checked them and told me they were 500 foot spools and they could not get wire from them. I asked "why ?", they said they were only sold by the whole 500 ft. spool and not in portions. So I brought to their attention what a weird policy that was. If they could not open a spool to sell wire in portions, that would represent a loss of sales to the store since a lot of customers only buy what they need and not a whole spool. They said only a manager would be the one to order more wire to replenish the empty spools on the revolving wire gadget. Disappointed, I ended up going to Home Depot where they too were out of 6 gauge THHN wire on the revolving gadget. However, in this business, the employees got new spools from the shelves and reloaded the gadget in order to sell me what I needed. If the young guys at Lowes were telling the truth about their wire policies, I wonder how the whole Lowes chain manages to stay afloat with the loosing of sales to Home Depot. Oh, and many of Mt. Pleasant and Longview TX Lowe's employees try to avoid dealing with or help the customer. I thought this cancer would only happen in Laredo, TX, but it seems to be a common issue in the Lowe's franchise.”

Posted 1 month ago

“Lows in Gulfport Ms I buy a vanity, toilet and a facet when I came in the register I ask my military discount the guy in the front he don’t have a barcode for the 10% discount he said I can come back and get the discount, he call a manager no manager come it’s ridiculous I’m not happy. They don’t have a good customer service the person they put in the cash register don’t know nothing or just lazy to do it.”

Posted 1 month ago

“Lowe’s in Bryan Texas. Long lines. Employees act like they don’t want to be there. Stood in line with a manager off to my back. He had the military smock. I thanked him. He said nothing. Did nothing to remedy the stuck lines. I finally pushed off my full cart and left. I’m done. Poorest service I have ever experienced. This is not a one time issue. The store is cluttered. Sloppy. Employees stand around talking with each other. Ask em for a product and they say over there. Not going back. Home Depot is just down the road.”

Posted 1 month ago

“On March 16, 2024 my 14 yr old John Deere riding mower broke. I went to Lowes Store # 2596 and purchased a $6000 John Deere Z530M 54” cut riding mower. The receipt stated delivery would be on 28-March. On 27- March I was emailed delivery will be between 10:30 am & 2:30 pm 28- March. I cancelled a doctors appointment to assure my presence during delivery. On 28-March at 7:47 am I received an email stating delivery will be on 4-April. On 28-March at 3:03 pm I received an email stating delivery would be on 1-April. On 30-March I received email stating delivery will be on 8-April. On 1-April received email stating delivery will be on 4-April. At 12:08 pm 1-April, I contacted manager at Lowes Store #2596 and was told there was a mix-up and a refund/rebill would take place internally within Lowes. The manager said he has no clue when I will receive this mower. At 1:51 pm 1-April Lowes store #2596 contacted me and asked if I wanted a refund and repurchase the mower. I said I would check my options before deciding. At 2:08 pm 1-April, I contacted Lowes Help center. They said I have no option but to cancel the purchase and refund to my credit card. After 24 hours, if I want the mower, I have to repurchase. I had no choice and agreed to this. I still have no idea if or when I will receive a mower. My grass has not been cut since 9-March. I was waiting until 28-March when promised delivery but 23 days is too much. I will pay $200 to get this grass cut because Lowes salesman assurance was false. Is this the best Lowes can do for customer service?”

Posted 1 month ago

“I purchased a bathroom sink/vanity, with installation. The installation service was great, the rest of my experience was awful. Over the course of several weeks, I visited a Brooklyn store once and made several lengthy phone calls with reps who didn't care and/or didn't know what they were doing. I received a lot of contradictory and, as it turned out, inaccurate information. Getting insurance and contract paperwork for my coop for installation was like pulling teeth with multiple phone calls, given promises of call backs and time lines for completed paperwork that were unfulfilled. I had to postpone the installation for this. Post installation I called to see what my options were for exchanging the faucet portion, told I would get a call back in two business days, did not. I called back a week later, asked again, only to be transferred to a terminal ring, same with second attempt, gave up. Aside from the installation contractor and his assistant, my experience with Lowes was awful and I will not be using them again.”

Posted 1 month ago

“I order something online but I never got a email confirmation so I called to see if that my order by phone number on my account the 2 ladies I spoked too was not very nice at all. Never order anything from that lowes again. I'll travel to a different lowes to get my item or do my business at HOME DEPOT. I WO T SHOP AT QUAKERTOWN Lowe's”

Posted 1 month ago

“I forgot password and had old cell phone on record unable to change pass word because was unable to update cell phone without signing in!!! Get it? It's an impossible "merry go round" they send a code to ur cell phone to process sign in snd since the cell phone Lowes had was no longer I cld not complete process and unable to get into my account.”

Posted 1 month ago

“My husband and I went to Lowes today to purchase a 4x8 panel of plexi-glass, and the sign near the display states if purchased in-store, cutting it to our specifications is free. We were told it was too large to cut. The sign should be updated if not true. We had to go back home to get our truck, then return to get the 4x8 sheet. I am not happy with the poor service we received.”

Posted 1 month ago

“I purchased purchased pvc fittings and a few other things,last week, I tried to return the stuff that wasn't. Needed and return desk told I can't return them because it over 90day I explained I just purchased last week, and no go they ripped you off, Asked for a manager joe, at 3800 aramingo av st, no help, I spend about 150k per year at this location, it's place like this that need to do be held responsible”

Posted 1 month ago

“15 and Gratiot location. Have been coming to this store for over 20 years and they have ALWAYS cut the drywall to fit my small SUV and now they will not. Hank the manager says they have never done it - then claims he just started here 6 months ago - Hank is just lazy. I will be taking my business elsewhere.”

Posted 1 month ago

“Their app sucks. It shows all the item that are unavailable. It’s a joke.”

Posted 1 month ago

“Delivered whirlpool fridge without air filter. Tried to speak with Lowes, in Houston, on hold three times for a total of 32 minutes without speaking with anyone. Finally just bought my own from Amazon. No more appliances from Lowes!!!”

Posted 1 month ago

“Bad communication and customer service at Springfield, Tn Tom Austin Hwy. Location. Store Manger Jasmin flat out lied to me about a order of metal roofing and LVL beams that were scheduled to be delivered 3-25-24 and wasn’t and told me to drive back to the store and see Store Manager Bryan for tarps to protect the roof of our home from the rain storm tonight in Russellville, Ky. Me and my wife went back to the Springfield, Tn location on Tom Austin Hwy and was talked to very rudely and unprofessionally by store Manager Bryan.He did not attempt to find out what was going on or if it was any message relayed to anyone in regards to me and my wife’s call about getting the roofing we need to secure our home from the weather tonight.It’s raining now and the shingles This is unacceptable behavior from a store Bad communication and customer service at Springfield, Tn Location.Store Manger Jasmin flat out lied to me about a order of metal roofing and LVL beams that were scheduled to be delivered 3-24-24 and wasn’t and told me to drive back to the store and see Store Manager Bryan for tarps to protect the roof of my home from the rain storm tonight in Russellville, Ky. Me and my wife went back to the Springfield, Tn location on Tom Austin Hwy and was talked to very rudely and unprofessionally by store Manager Bryan.He did not attempt to find out what was going on or if it was any message relayed to anyone in regards to me and my wife’s call about getting the roofing we need to secure our home from the weather tonight.It’s raining now and we don’t know what kind of damage our house will endure with it being no shingles for protection against the weather.This is unacceptable behavior from a store manager at any place of business. Brian Herman B.M.H. Transportation, LLC Brian Herman B.M.H. Transportation, LLC”

Posted 1 month ago

“I wish I could say that you have done well. But I cannot. I worked for Lowes for 12 years, I ran the appliance department as well as the Delivery and receiving Departments. I have tried to buy appliances from Lowes twice now and both experiences have been so phenomenally terrible I am debating whether I will even enter a store again. The first was a dryer, and two days of trying to get it delivered and installed. The third party delivery people not knowing the difference between a range cord and a dryer cord, refusal to stack the dryer as was specifically requested when the unit was purchased, and nearly causing a fire by not removing the plastic from inside the dryer, running it and leaving the house (in complete disarray). The stress of calling Lowes customer service, and the third party delivery was more than enough. I consigned myself to never again getting a delivery from the third party ever again. I thought that maybe, just maybe, an installation would be better. Again I was wrong. A simple dishwasher. BUT again Lowes goes through a third party that does not care. I took the day off of work to wait for the install. We had two inches of snow and the install was cancelled. As they will not do installs on weekends, and I am not able to take another day off of work, I chose to take the easy road this time. I cancelled and refunded my purchase. I know full well that nothing on this earth will get Lowes to fix this because its the "Third Party". Well, it isn't. Its Lowes, and their conscious choice to abandon customer service and pass the buck to a third party. Poor Policies. And what used to be an outstanding place to get an appliance is now the most infuriating place. For the sake of your future customer base I hope you change your policies back to those that actually demonstrate care for the customers who shop there. As for me, I will never buy another appliance from Lowes again.”

Posted 1 month ago

“Lowe’s delivery never happened, even though I received 2 texts giving me 4 hrs window on Lowe’s chosen date. Waisted 4 hrs waiting, no delivery, no call, no text. Totally unprofessional! Called customer service, waisted another 45 minutes trying to get an explanation. After dead end conversation I cancelled the order. Customers be aware! Unless you can carry the purchase with you, stay away from their deliveries! This happens to be 2nd time for me, that Lowe’s failed scheduled delivery. My advice save your time and money and go with another box store!”

Posted 1 month ago

“The website says they have the saw I want. I went to 2 stores and neither had it. What a waste of time. I ordered it from Amazon, I'll have it tomorrow!”

Posted 1 month ago

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Lowes is rated 1.5 based on 479 reviews