Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 893 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 893 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lowes 1 star review on 4th November 2025

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lowe’s Protection Plan customer service says they have 30 days to decide if they will replace your refrigerator or refund you partially on your purchase price. This in NOT in their terms of service they tell you they are going by. I have thoroughly read them. And the customer service can’t transfer you to the authorization department because they don’t have phone or email. You can only use the website to request a service call not speak to anyone or request a 300 refund on lost food.”

Helpful Report

Posted 5 months ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Helpful Report

Posted 5 months ago

“Delivery window went from 4 hours to 10. Called for days with no return call. Lowe's clearly not interested in making things right with a customer.”

Helpful Report

Posted 5 months ago

“Carpet install was terrible leaving a 1 foot wide patchy strip in the middle of the room. All atttempts to get installed to repair have been futile as the installers agree it’s bad, (getting them to come inspect took weeks then weeks more to get a schedules re-install) but then lost the carpet they reordered so they couldn’t make the re-installation. They have failed to be responsive to calls, ghosted us on calls, and were late for appointments without calls. Now we’re working on a full refund of our flooring because they just can’t get the installer to do their job. Horrible service from the installer . Never buy carpet from Lowe’s.”

Helpful Report

Posted 5 months ago

“I came in to purchase a 48" x 80" bronze screen door. Chris at your Carlsbad location had no idea how to do that,since you did not have it in stock. I went to home depot and got what I needed right off the shelf. I'm very disappointed in your quality of workers and your available of products. It's no wonder you are behind home depot.”

Helpful Report

Posted 5 months ago

“Very very worse service was on hold 41 minutes then talked to lowes customer service then she transferred me to different phone number and this time I was on hold for 43 minutes got prove on phone still no answer for warranty service on whirlpool double door refrigerator they are the worst”

Helpful Report

Posted 5 months ago

“Worst customer service ever...However, plenty of cashiers to take your money...”

Helpful Report

Posted 5 months ago

“Heads up for all customers that buy a Blackstone grill. Purchased 36" on 05/16/25 and Lowes put it together. Picked up grill on 05/17/25 employees helped load it and I had straps to secure it in the back of a pick up truck. Unknown to us these grills hoods are not bolted on, unlike any other grill we have had. On the journey home the lid came off and was damaged, went back to the store and of course they are not responsible. So remember if you don't put it together yourself you would not know this. I do hope the supervisor instructs her employees the importance of securing the lid. I hope this helps other customers from the same experience and the extra expense of replacing the hood. Lowes at New Bern N.C.”

Helpful Report

Posted 5 months ago

“Lowest Lowe’s Protection Plan would not replace a defect door on my freezer. It is still functional is their reason. The door is defective and going to fail. Likely after the warranty has expired. Very unreasonable.”

Helpful Report

Posted 5 months ago

“Recently (2/19/25) purchased Duel Fuel Range, mini beverage fridge and a top end microwave from Lowe's (Purchased Online). They were all delivered and now installed in our new house. (good news) I had done a lot of research on the items with several retailers, but decided to purchase from Lowe's because of the protection plans available on the appliances and being a member of their Rewards Program to earn points for other items we will be needing. All was going well until I (3 different times) requested where my rewards points were for the OVER $7,000.00 purchase as they were not showing up. Got the "run around" from the local store location and was told to contact the 1-800 customer (no) service center. I was frustrated, but polite even though was on hold multiple times, then disconnected, called back (45 minutes of my life I'll never get back)... UGH! Final result... NO POINTS! Somewhere in fine print that I've never seen, apparently you do not get points for "Special Order" items?????? Free standing stove, Small beverage fridge and a top of the line Microwave!!! All advertised online, nothing mentioning Rewards Ineligible, no mention of these details even after dropping $7 Grand with Lowe's in one purchase, not even Half points offered... no customer service relief...Nothing-Nada-Zero! Well, that's what Lowe's will get from me from now on...Nothing-Nada-Zero, I'll take my and everyone who will listen business, purchases elsewhere. THE LOWE'S REWARD PROGRAM IS A JOKE!!!”

Helpful Report

Posted 5 months ago

“On May 09, 2025 I placed an Online order , #300901130250579277 lowes website shows tracking information " Preparing Your Order" only problem is, this is same information throughout the week, their online tracking is worst, when I call their 7327 NORTH CLIFF AVENUE, Brooklyn, OH, 44144 (216) 351-4723 location, I feel like I'm bothering them, they put on hold, they say call back later they have no computer available, then when I call back they are reading same Information I see in the computer, they don't offer any help, Lowes has no concept of customer service. I will canceling this online order, will never purchase anything on their online website and will think twice about going to their store.”

Helpful Report

Posted 5 months ago

“I purchased a refrigerator from Lowes at Tudor Road in Anchorage, AK. We wanted something immediately and spent over an hour researching with the sales agent different brands that were in stock. We choose one and he said it would be delivered 5/5/2025 before 12:30 pm. I took off work and at 1:00 pm I called because no one showed up. Only to be told that what I purchased and was showing as in stock is out of stock until July 2025. No one called or texted me. I wasted an entire day of my life that I cannot ever get back. The incompetence of Lowes and its employees cost me a day’s wages. I cancelled the order and will buy from Costco.”

Helpful Report

Posted 5 months ago

“I placed an order May 4, every day for 5days Lowe's confirmed delivery will be Saturday May 10 The night before changed delivery to 4 days later. No apology no way to contact them”

Helpful Report

Posted 6 months ago

“Bought some items and paid cash Went to return a few items but didn’t have my receipt They refused to even give me an in store credit for them I will no longer buy anything from lowes again Home depot never gave me this problem”

Helpful Report

Posted 6 months ago

“A senior wanted a clearance item for 1327.00. No delivery and had to take it them. Wow very poor service. He is also a veteran. Manager on duty wouldn't come out. Wasted an hour.”

Helpful Report

Posted 6 months ago

“I picked up 15 bags of Sta Green mulch black on sale model 15500055 on May 1 at Lowes sussex co rohoboth beach store in Delaware and as i was laying it down their were huge pieces of wood, pieces of plastic and tin with also look like i am a dog bone. This is not Premium Mulch. I am a My Lowes customer and not happy about this. Got one star for the guys at loaded it. Great Job!”

Helpful Report

Posted 6 months ago

“We bought two different products in the past two weeks that require either picking up and delivering. Each time the workers who were handling this have hissy fits about having to help lifting or aiding in the process. We used to buy only from Lowe’s because of the customer service and pricing. We even got a credit card with them because we shopped with them so much. After this recent experience, I think we’re done with them. Boardman Ohio Lowe’s has some serious issues with their customer service.”

Helpful Report

Posted 6 months ago

“I got one of the worst experience with one of the pro member called Amber on April 29th 7:53 PM EST she keep on telling me to go to the front desk for self check out. I was already holding heavy items in my hand in the pro desk and she was not helpful at all. I feel this is the worst experience which I have Lowe’s should take this serious and review this”

Helpful Report

Posted 6 months ago

“What's with Lowe's credit card? I seldom use mine, in fact this was the first time I have used it since they changed to Synchrony Bank. I had a $32.07 charge for some plants and turpentine and the bill came in with an additional $1.99 charge for a 'Paper Statement Fee'. I know from some of the news stories about Lowe's they are having financial difficulties but I won't be using their card or shopping there again. Can you say Home Depot?”

Helpful Report

Posted 6 months ago

“Went to Lowe’s to pickup pipe and fittings for a simple project. Carts are a huge problem had to go to the parking lot to look for one. There should be enough carts for building supplies can’t buy material without a cart. The next issue was we needed 1/2” common fittings and found empty shelf and no boxes. We left the store and went to Home Depot carts for construction material were plentiful and very convenient to get. They had plenty of fittings”

Helpful Report

Posted 6 months ago

Lowes is rated 1.6 based on 893 reviews