Lowes Reviews

Name: Lowes
Rating: 1.63

1.6 Rating 922 Reviews

14 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 922 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent an hour looking for my tub another hour for the glass door . The people up front Rude as hell working for Lowes. Supposedly customer service. The tub was loaded they thought that was it still standing here waiting on shower door. I dont get paid standing around lowes waiting.. we arrived at 10:22 and its now 12:04. Still waiting.”

Helpful Report

Posted 7 months ago

“Fence installation. If you want a fence and you get it installed through Lowe’s, order it a year in advance! Once you’re locked in to a contract you are stuck. My lumber was ordered May 12. All arrived by June 14th (ridiculous) delivery set up but then put on hold for contractor. Just notified installation will be Aug 19th. I’m assuming 2025 but can’t be certain. Should have listened to reviews. Please read them and believe them…wish I did.”

Helpful Report

Posted 8 months ago

“I purchased a Whirlpool refrigerator on 06.14.25 at the Lowe’s in Pace, Florida. Today on 06.19.25 I found metal pieces to my ice maker along with the plastic pieces that are on the part. I was told that the refrigerator could only be returned for 48 hours. I spent $1799 on this refrigerator and am not happy. Lowes didn’t offer to do anything to make this right. They told me to call the manufacturer. This is unacceptable. Know before you purchase anything from Lowe’s. I was told had I gotten and purchased the refrigerator with a Lowe’s card I would have had 30 days to return. Wow! Unacceptable! I will never purchase anything from Lowe’s again.”

Helpful Report

Posted 8 months ago

“I went to Lowes to purchase a water softener and have it installed. The website gave information that installation was available. I wasn't charged anything, but no information was given as to the approximate cost of installation or anything else. A plumbing company contracted by Lowes contacted me for an estimate. I was then told, by the plumbing company "they don't install any products from the store ". I showed him the website and he then told me installation is available in some states and nevada isn't one of them. Your website is very misleading! The store personal in las vegas are no help. They can't or won't give information or assistance.”

Helpful Report

Posted 8 months ago

“Lowe’s has the worst customer service of any company. The employees are trained to let you know what they can’t do versus help. I started the process of ordering replacement doors in May. This should be a seamless process. They measured and the rest has been a nightmare. From being hung up on in customer service under the vise of a transfer to not being able to make contact with the salesperson Bobby Davenport who coordinated the order to my order being cancelled and told to wait 10 days to get my money refunded. This is absolutely unacceptable.”

Helpful Report

Posted 8 months ago

“I purchased three toilets using the chat on Lowes.com and had them delivered. On May 30th I had them installed by a local plumber, but one was leaking as it has a hairline crack . I contacted Lowe’s and they stated they could not help me as the toilet is used on which I stated how could it be used when it’s been leaking since we’ve had it installed. They said they would not take it back because they considered it used. I told them I’ve already paid for that $209 for the toilet along with $275 for the installation through a plumber and will now have to pay the $275 again when I get another toilet. They never even offered to reimburse me for the install nor the faulty toilet . I not only called costumer service but chatted with them also and have the chats saved. Horrible experience. I would and will NEVER purchase anything through Lowe’s.”

Helpful Report

Posted 8 months ago

“Saturday June 14th at 1:45 waited in paint section for 15 minutes . Hit the button to get assistance and no one came . As I was walking out the door 8 employees were hanging around the customer service desk .”

Helpful Report

Posted 8 months ago

“Their delivery truck is almost as big as a 20 foot container. Came to my driveway for delivering a freezer, damaged my road and hit the back light of my truck, which has to be replaced now. The delivery truck took off without telling me.”

Helpful Report

Posted 8 months ago

“Because I can’t give 0. I just wanted to return a flapper. I opened the package and closed it after realizing that it was the wrong size. The package was wet, because it was raining heavily. I was told that a wet package is a bio hazard! Are you kidding me. You just list a loyal customer over 10$. Home Depot - here I come!”

Helpful Report

Posted 8 months ago

“Placed an online order April 27th checked on order May 15th. Lowes canceled nobody could tell me why so reordered it May 31st went online to check order and canceled again no call, no email nothing. talked to customer service again and knows nothing.”

Helpful Report

Posted 8 months ago

“Received a promotion in the app for free same-day delivery, but the order was placed without the promo. Called customer service, spoke with a rude and unhelpful agent who wasted 45 mins of my time before transferring me to his equally rude and unprofessional supervisor. I had a legit promo offer and both guys implied I was somehow being dishonest. I explained in detail what happened and told them I had screenshots as proof and would happily share with them, but they said I should try taking the screenshots to my local store to see if maybe they could do something to help. I was patient and respectful the entire time despite how I was treated, and the supervisor still hung up on me when I was mid-sentence. What kind of a call center supervisor hangs up on a calm, respectful customer after they've been on hold for more than 30 minutes? Maybe if I was being belligerent or abusive but I was simply stating my position and I guess he couldn't handle it. I've been a loyal Lowes customer for almost 20 years but after this experience I will never shop there again.”

Helpful Report

Posted 8 months ago

“Yesterday at the Lowe's in Hampton Va a cashier named Deanna was working at the register in the garden section. Apparently she did not want to work outside and said outloud several times to anyone who would listen that she is allergic to being outside. She also complained about needing gloves to touch the product as she scanned it because she didn't want to get dirty. Her frustration became toxic as she was rude, inconsiderate, and lacked great customer service. Her attitude was completely disrespectful as she took her frustration out on customers. People do not deserve to be mistreated by employees who are unhappy with their jobs. It's like spending hard earned money just to be treated badly. I do not recommend anyone to stand in her line. She will always be unhappy with her job at Lowe's, no matter where she is assigned.”

Helpful Report

Posted 8 months ago

“Ordered concrete repair and was shipped by FedEx checked FedEx and it was damaged in delivery. Contacted customer support believe it was someone in India I chatted with he stated he will have it sent out again today I received the wrong order called customer service and was told that in order to get a refund I had to ship back through FedEx. I will never order or go to Lowe's ever again.”

Helpful Report

Posted 8 months ago

“I was not told at the time of purchase that the delivery driver has a right to deny installation that I paid for. The delivery driver who is not a plumber stated my hook up switch was rusted when it had new copper pipes attached. They refused to install and left with washer. Then all the customer service reps kept telling me they placed a refund and lied because they didn't. Finally I was asked to contact the delivery number and they refused to send me a receipt of return. Everyone is deceitful and no one wants to take accountability. then it takes 10 business days to refund to my credit lowes credit card. Huh they had no problem charging my credit card at time of order and not delivery.”

Helpful Report

Posted 8 months ago

“DO NOT BUY anything from Lowe’s that requires delivery. I ordered a clothes dryer and it arrived broken. I told the delivery team to take it back immediately. Then I contacted Lowe’s fulfillment center to cancel the order and request a refund. Days went by—nothing. I called Lowe’s customer service to file a complaint, and all they did was forward the issue back to the same unresponsive fulfillment center I had already dealt with. No accountability, no resolution. In the meantime, I bought a dryer from Home Depot. Their delivery was flawless—on time, professional, and the appliance worked perfectly out of the box. Lowe’s was a complete disaster from start to finish. Disorganized, unresponsive, and frustrating. I’ll never buy another large item from Lowe’s again. Buyer beware.”

Helpful Report

Posted 8 months ago

“Terrible company. I ordered 2 hanging planters delivered and 1 arrived with no hardware. After an hour on chat I was told to send order back at my expense and they would replace it. I will never shop at Lowe's again.”

Helpful Report

Posted 8 months ago

“Lowe’s Protection Plan customer service says they have 30 days to decide if they will replace your refrigerator or refund you partially on your purchase price. This in NOT in their terms of service they tell you they are going by. I have thoroughly read them. And the customer service can’t transfer you to the authorization department because they don’t have phone or email. You can only use the website to request a service call not speak to anyone or request a 300 refund on lost food.”

Helpful Report

Posted 8 months ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Helpful Report

Posted 8 months ago

“Delivery window went from 4 hours to 10. Called for days with no return call. Lowe's clearly not interested in making things right with a customer.”

Helpful Report

Posted 8 months ago

“Carpet install was terrible leaving a 1 foot wide patchy strip in the middle of the room. All atttempts to get installed to repair have been futile as the installers agree it’s bad, (getting them to come inspect took weeks then weeks more to get a schedules re-install) but then lost the carpet they reordered so they couldn’t make the re-installation. They have failed to be responsive to calls, ghosted us on calls, and were late for appointments without calls. Now we’re working on a full refund of our flooring because they just can’t get the installer to do their job. Horrible service from the installer . Never buy carpet from Lowe’s.”

Helpful Report

Posted 8 months ago

Lowes is rated 1.6 based on 922 reviews