I purchased three toilets using the chat on Lowes.com and had them delivered. On May 30th I had them installed by a local plumber, but one was leaking as it has a hairline crack . I contacted Lowe’s and they stated they could not help me as the toilet is used on which I stated how could it be used when it’s been leaking since we’ve had it installed. They said they would not take it back because they considered it used. I told them I’ve already paid for that $209 for the toilet along with $275 for the installation through a plumber and will now have to pay the $275 again when I get another toilet. They never even offered to reimburse me for the install nor the faulty toilet . I not only called costumer service but chatted with them also and have the chats saved. Horrible experience. I would and will NEVER purchase anything through Lowe’s.