I went to Lowes to purchase a water softener and have it installed. The website gave information that installation was available. I wasn't charged anything, but no information was given as to the approximate cost of installation or anything else. A plumbing company contracted by Lowes contacted me for an estimate. I was then told, by the plumbing company "they don't install any products from the store ". I showed him the website and he then told me installation is available in some states and nevada isn't one of them. Your website is very misleading! The store personal in las vegas are no help. They can't or won't give information or assistance.