One of the worst stores when it comes to customer service. I was working in my yard today and made a few trips to Lowe’s to buy mulch. Around 6:30 PM, I went for my final trip to purchase 12 bags. I asked the cashier if the loader is still there, and she assured me that help was available.
When I asked the loader for help, he responded, “Why are you here? We’re closed.” I was shocked—it wasn’t even closing time. I told him the cashier lady told me you guys are available and will be able to load the mulch. When I pointed that out, he shrugged and said, “Oh well, we’re very busy.” then he told me to go over there and wait. I waited for more then 15 minutes and nobody came to help.
I was so frustrated that I chose not to go through with the purchase.
I went to Home Depot instead. Their customer service was excellent—they were more than happy to load the mulch into my car.
I won’t be shopping at this Lowe’s again, and I’d recommend others go to Home Depot instead