Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 902 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 902 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

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“I'm extremely disappointed with my recent Lowe's experience and will never shop here again. I ordered plants online, and they arrived completely dead. What should have been a simple return turned into an absolute nightmare. I contacted customer support to arrange a return pickup, but no one showed up. I called again, scheduled another pickup – again, no one came. When I called for the THIRD time, the agent said she would "escalate" it yet again. At this point, I'd had enough of going in circles and asked to speak with a manager. Instead of helping me, she transferred me to a generic 1-800 number. The complete lack of accountability and follow-through is unacceptable. Dead plants, three failed pickups, and zero resolution. This experience has proven why Home Depot is far superior. This was my first purchase from Lowe's, and it will absolutely be my last. Save yourself the frustration and shop elsewhere.”

Helpful Report

Posted 2 months ago

“I purchased a 26kw Generac Generator with installation from Lowe’s on November 22, 2024. The installation company, Premier Construction, sent out their man to look at the job and to see what would be needed. I live in the country and have three meter bases served by one meter on the power pole. One for the house, one for the garage, and one for the barn. The representative from Premier said that there wouldn’t be a problem, but that they would probably need to have two load managers on the system for the spa and Jacuzzi so that the generator wouldn’t be overloaded when starting. On January 9, 2025 they came out to install the generator. When they completed the wiring for the generator and filling open slots in the breaker box for the house, they said they were done. They did not install any load managers. I asked what about the gas hook-up and they said the company would contact me for that. On the night of January 11, the main beaker box for the house shorted out. Apparently one of the bus bars was knocked loose by forcing a breaker onto the bar by the Premier crew. I tried to contact Premier by phone and email and got no response. I had to kill the power to the house to keep it from catching fire. The following morning, Sunday, I had to get a new breaker box and have it installed. I contacted Lowe’s on Monday and was told they would contact the contractor. Premier denied that they had even touched the box. I told them they needed to look at their before and after pictures of the box that they had worked on. On January 16 they came out to hook up the gas to the generator. They didn’t have what they needed; they were short of copper tubing and fittings. They come back the next day and still didn’t have what they needed. They had to go back to town to get what was missing. After the gas got hooked up and they tried to run the generator, it would run but not go into standby mode. They left with the generator turned off. On January 20, I contacted Lowe’s via email because no one would answer the phone at installation made easy, about the breaker box issues, the generator not working, and the mobile link not working. I still had no response from Lowe’s by January 25. On January 27, I contacted Premier and he stated that this is not his issue and I needed to contact Lowe’s. Lowe’s told me to contact Premier. On February 16 I filed a complaint with the Better Business Bureau. I heard from Lowe’s Executive Customer Relations the same day. On Feb. 17 I informed Lowe’s ECR about all of the issues so far. He said they would make sure everything was made right and wanted me to close out the BBB complaint. The state inspector came out and failed the install for the way the wiring was done, no load managers, and no bonding between the breaker boxes. On Feb 22, Lowe’s sent me a request for payment. The BBB was updated on numerous occasions throughout this process and every time, Lowe’s ECR would request that I close out the complaint. Through March and April, Premier would come out and try to make the corrections to be able to pass the inspection. The Load managers that were put in initially were too small for the load. When the 100 amp load managers were put in, they hummed constantly and got very hot. On May 16 I took pictures of the load managers with a thermal imaging camera and sent them to Premier. I contacted Generac about the load managers humming and being hot and was told that they should not hum or get that hot. I contacted Lowe’s ECR again and sent him the pictures. I was told that they were told that it was normal. On June 6 I again contacted Generac about the load managers and was again told that it was not normal. They said the contacts could be set in an open or closed mode and should not hum or heat up. They gave me the contact information for 5 Generac contractors that I could contact to come out and fix the issue. I told Lowe’s ECR what Generac had told me and he said I could have the issue resolved with one of those contractors at my own expense. On June 25, five and a half months after this fiasco started, the installation passed inspection. On July 2 Lowe’s ECR contacted me and requested that I sign the installed sales release-retain warranty document. They offered to give me $600 for my trouble and for the cost of the breaker box and installation. In the document, it has a non-disparagement clause, that states you can’t say anything negative about Lowe’s or its’ contractor. I told him that I will not sign the form, because I need to leave an honest and truthful review. On July 3 he stated he would move the case to closure. On July 9, I signed the completion. So now that the project is complete, I have the generator connected to the garage and house. The barn could not be connected, so I had to have a meter placed there that will cost me about $20 a month because I use minimum power there. So far the generator is operating as it should, but the base is already unlevel, as they just pushed some dirt under the back of the pad to get it level on the install. I still have load managers that hum and are very hot, but the contractor told me all I have to do after the inspection was to turn them off. I would never recommend that anyone use Lowe’s or Premier Construction for the purchase or installation of a home generator. Premier apparently does not understand the electrical codes of Tennessee and I am not impressed at all with the quality of the work. Lowe’s customer service was nonexistent until I had to get the Better Business Bureau involved. Once I did that, it seemed to be Lowe’s main focus to get the BBB complaint closed, not resolved. Once the complaint was closed with the BBB, Lowe’s attitude changed to, sorry for your problems but deal with it. Twice during this ordeal, I tried to have Lowe’s come and take the generator back and refund my money. I was told they don’t give refunds. Buyer beware! Here it is July 20 and I am not sure when or if my warranty is in effect. I was supposed to get the five year extended warranty, it was the special at the time of purchase, but I keep getting offers from Generac to extend my warranty to 5 years. Again, I would stay away from Lowe’s and Premier Construction.”

Helpful Report

Posted 2 months ago

“I ordered a 380 lb bathroom vanity/sink from Lowe’s. When my plumber opened the box, it was broken in half. Lowe’s told me the only way to get a refund was to personally return it to the store — even after I explained I am 62 years old, the item was far too big for my car, and I couldn’t possibly move it. They refused to help, saying it was “not their problem.” I had no choice but to pay my plumbers $450 to haul the broken vanity back to Lowe’s so I could get my money back. Now I’m left without a vanity in my condo until another one arrives from a different retailer. This was not just bad customer service — it was unreasonable. Lowe’s sold me a defective product and then made me solve the problem at my own expense. I expect better from a company of this size.”

Helpful Report

Posted 2 months ago

“Ronda helped me today I would have left and frustrated however she took the time to help me find my items while she’s still helping others she made my day”

Helpful Report

Posted 3 months ago

“I had an extremely disappointing experience with a recent door order from Lowe’s. After waiting five months for delivery, I was informed that the measurements were incorrect—despite the fact that a Lowe’s representative had come to my home to take them. I was then told I would need to wait an additional three months for a reorder. To make matters worse, obtaining a refund was unnecessarily difficult, and I had to escalate repeatedly before it was finally issued. This level of service is unacceptable. I trusted Lowe’s to handle the order professionally, and instead was left with months of frustration and no product. I hope Lowe’s takes this feedback seriously to prevent similar experiences for future customers.”

Helpful Report

Posted 3 months ago

“I am writing to express my significant dissatisfaction with the extended warranty service I received for my two-year-old washer. My washer recently began running continuously, even after the control panel lights went out. The technician who assessed the issue indicated that the control board was likely faulty. However, instead of ordering a new board, he advised me to continue using the washer, stating that it would likely fail again. It did indeed fail after only one week. Now, I am being informed over the phone that the control board will need to be sent out for refurbishment, which will take two weeks. This extended wait time is unacceptable and directly contradicts the "peace of mind and protection" that extended warranty options are supposed to provide. This experience has left me with a very negative impression of the warranty's effectiveness.I should have purchased my washer from Best Buy I would not be spending my time on my weekends at a laundromat Sincerely, Mike Lowe --”

Helpful Report

Posted 3 months ago

“For that past 20 years I have been buying at least three kitchen appliances each month from Lowe's for properties I manage. The past 24 months there service has really deteriorated. They have delivered appliances that don't work, or are dented. Trying to get an ice maker installed or to reverse the doors on a newly delivered refrigerator is impossible. Try calling them. Nobody answers, and if you do get thru, they simply put you on hold....forever. From now on, I'm driving the extra ten minutes to Home Depot. Good bye Lowes”

Helpful Report

Posted 3 months ago

“After having a Lowes Credit card for many years I closed my account with them. Reason: Lowes/Synchrony Bank is charging $1.99 if I send my payment by mail instead of using pay online. I'm the customer and I prefer getting a paper statetment and paying that way. Bye-bye Lowes Credit Card, stick your Credit Card where the sun doesn't shine.”

Helpful Report

Posted 3 months ago

“We bought a stove from Lowe's and the inside oven light did not work. The Lowe's customer service made it right but when the next stove was delivered it was dented. I absolutely refuse to buy any more appliances from them. Our experience was terrible other than the absolute best customer service.”

Helpful Report

Posted 3 months ago

“If I could rate this review a zero, I would. I ordered a refrigerator from Lowe’s online for my sister. I chose Lowe’s because there was one about 40 miles away so if she had to return it she could. I ordered it on the 18th of August and they originally gave me a delivery date of September 1st. Someone quickly figured out that the first was a holiday and changed it to September 2nd. For two weeks I check the status through my account and Lowe’s website says this refrigerator is scheduled to arrive September 2nd. September 2nd rolls around and no refrigerator. Called the closest store and they indicate that they used an outside vendor for this order but “computer” says it is arriving September 2nd. Called the tracking number to fed ex and they say the refrigerator was never connected to fed ex number-never arrived at spot to be shipped out. Basically, we were not getting refrigerator. The sad part is when I called the store to let the know about what fed ex said they said if I had ordered through the store they could no something about it but because I ordered online they could do nothing. Basically it is my fault for ordering online. Lowe’s is the one doing business with this outside vendor not me. My business is with Lowe’s but they would take no responsibility for this matter at all. Nothing. I’m just left with nothing. So… I insist on talking to manager, now I’m told that the “computer says refrigerator is shipped out September 2nd and will deliver the 8th. Fed ex says no tracking number still has no product assigned to it. I’m left with no refrigerator and a big whole in wall and still no one will take accountability and still no apology at all. Needless to say, order was cancelled. Never do business with Lowe’s online and never order something from Lowe’s, their vendors are not reliable and they outright lie.”

Helpful Report

Posted 3 months ago

“I shop at Lowe’s 0503 store a lot. Great customer service. Helpful and friendly. Shout out to Heike ! Thanks”

Helpful Report

Posted 3 months ago

“We purchased a portable air conditioner in July 2025 and my husband and I told the customer service representative of our concerns of the purchase because we bought a similar product at Home Depot and it wouldn't cool the motorhome so we took it back. We took the air conditioner in our motorhome on our trip for 2 months back to our home town. It did not work as well. We ran the 30 amp air conditioner and when we plugged in the portable to the outside 10 amp it tripped the breaker so therefore did not service the purpose that we bought it for. We kept the box, receipt and all items in the box and returned it to the Yuma az. store. We were NEVER told they had a 48 hour return policy even after expressing our concerns to the customer serve representative of the other problem air conditioner. The lady told us we could have returned it to another Lowe's. We asked to talk to the manager and she said "well that customer service person shouldn't have told you that." They refused to take the brand new product with the receipt, box and ALL the devices. We will NEVER SHOP AT LOWE'S EVER!!!!!!!”

Helpful Report

Posted 3 months ago

“I don't even know where to start. i purchased a fridge back in February. i has broken down 3 times already. I called them today and they asked if i had an extended warranty . I have one but I purchased through Frigidaire. they will not honor it. They said i had to purchase though them. I bought a lemon. I want to return it. they wont take it back.”

Helpful Report

Posted 3 months ago

“2 years ago, when we moved to Inverness, Florida, I was so impressed by the excellent service from all the Loews associates. Now it's gone downhill fast. At my latest event with Loews, I stopped in to buy lumber, but I needed it cut. The floor assistant told me 'I would have to pay for it. I said ok. After paying for it, I was then told that the cutting machine is not operating. So I had to stand in line to return my purchase. Because it didn't fit in my vehicle. This was a week ago. I called today the machine is still not operating, they have no idea when it going to be fixed. Lowes is surely on its way out.”

Helpful Report

Posted 4 months ago

“Rip off I don’t know why people shop at Lowe’s”

Helpful Report

Posted 4 months ago

“Lowe's can be a great place to shop. They have knowledgeable and helpful staff that often goes above and beyond. They have staff that provide expert advice whenever I have a question with specific items. This is important when I need to make minor fixes on my home. However, there are many frustrating issues and some items with quality issues and return windows.”

Helpful Report

Posted 4 months ago

“The installers Crume Installations (subcontractors) are very, very, very, slow to respond and then they hung up on me. Tried to get Lowes to assist me since they were paid upfront but they were absolutely no help. A simple install schedule should not be this difficult. Will never use them again.”

Helpful Report

Posted 4 months ago

“We came to Lowe’s in Cypress Texas and Yasmeen Jacobs was an excellent sales person helping us with our kitchen needs. She helped us make sure to answer any questions on the stove and refrigerator we had before purchasing and when she checked us out made sure things were the way we wanted. We are very happy with our purchase and only like shopping at Lowe’s.”

Helpful Report

Posted 4 months ago

“delivery mgr could not level my GE side by side refrigerator. He was unwilling to troubleshoot. I called the Lowes store at kolb/speedway where we purchased refrigerator. No response for 3 days. When I followed up with Lowes the asst. mgr. said the delivery company would not come back and offered no further assistance. I called GE warranty service and have a service call scheduled for Monday 08/11/25 to level my brand new refrigerator.”

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Posted 4 months ago

“Worst company and worst customer service. It's scam company”

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Posted 4 months ago

Lowes is rated 1.6 based on 902 reviews