Lowes Reviews

Name: Lowes
Rating: 1.61

1.6 Rating 917 Reviews

14 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my kitchen order on September 3rd, and since then the project has been delayed repeatedly with no proper communication from Lowe’s. I reviewed the kitchen on October 27th after receiving an inspector, who informed me—only at that time—that electrical work needed to be completed urgently so installation could begin. I was never told this earlier. Installation finally started on November 3rd, but the installers stopped working without notifying me. Since that day, I have repeatedly tried to call and communicate with Lowe’s, but the issue has not been properly resolved. I was later informed that missing parts were ordered and will not arrive until December 8th . This means that from September 3rd until December, almost nothing has been completed. My home has been left in poor condition, and I cannot continue any other work in my house until the kitchen is finished. This causes me to lose the labor I already hired and forces me to find additional contractors, which increases costs.With two children and one dog, we have been forced to order food from outside because we have no kitchen. This is unhealthy, extremely expensive, and has caused tremendous stress for my family. My high-school son has been unable to concentrate on his studies because of the chaotic environment. My dog has been confined to a single room due to the damage and unsafe conditions in the house.Lowe’s has refused to refund the money so that I can hire another contractor to finish the kitchen as soon as possible. We have been living in this difficult condition for months, and now until December 5th with no resolution.”

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Posted 2 months ago

“Local stores are ok to deal with nothing great . But if you call their 1-855 phone for customer service it is a nightmare !! None of them knows what they are doing and they are all extremely dumb and lazy ! Only go there because it’s closer to us . But no need to do business with them unless you have to .”

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Posted 3 months ago

“I ordered a Christmas tree through Lowe’s, with next day delivery. At 8:10 in the morning of the delivery day, I get a text saying that I am the next delivery to be made. At 10:45, I called Lowe’s to ask what the holdup is and they tell me that they will be there in 30 to 40 minutes. At 3 o’clock, I called Lowe’s back to let them know. I have not received my delivery, and they say I am the very next one in line. At 7 PM I called Lowe’s and they tell me that their delivery service has gone home for the night, so I called the main store to talk to a manager and was put on hold for 32 minutes, at which time I hung up. At that time, I pulled up my order information, as I had done all day long, and it says my delivery is delayed. There is no excuse for me not getting a phone call from somebody to tell me that my delivery was delayed and to explain to me why it was delayed. I paid for the next day service. This is the second time I’ve had horrible delivery service from Lowe’s. There won’t be a third because I will be using another store. 😡”

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Posted 3 months ago

“I would first off like to apologize to a Lowes worker at the Salisbury store. I believe her name tag said Patty or Patricia? I didn’t get a good look at it because half of it was covered. She is an elderly woman with a visible disability the only employee they had at the self check out line, who was doing a wonderful job assisting people. I have had so many bad experiences with trying to get help from employees this past year at Lowe’s, I was prepared for another. The cash register I was at stop working and a light came on. She came with a smile and said, “Give me a second and you we’ll be out of here”. I was irritated, not at her, just the situation. She finished up and told me to have a good day. I know she could tell I was upset by the way I was acting. I grabbed my bags and walked towards the door. I thought to myself she had nothing to do with the times I had to load sheet rock, cabinets, plywood etc. by my self because no employee would help me. I turned around went up to her and asked her if I could give her a hug. I told her I was sorry and she was doing a wonderful job. She told me thank you and that was very nice of Me. She is someone Lowes should use for training new employees. I have no reason to lie. I have asked employees for help and waited for so long that I ended up finding a ladder to get the item I needed down myself. I have loaded 20 sheets of plywood by myself after asking for help at least 3 different times. I can go on and even provide pictures of me getting and using that ladder, loading sheet rock and loading Cabinets with no help. I wanting to tell that woman she is doing something special by providing the best costumer service I have experienced at Lowe’s. Thank you”

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Posted 3 months ago

“Be informed people Lowe’s is the worst place to buy any electrical or chain saw . They are are evil and liers and will tell you that you can return the damage item with 30 days and when something does not work even little over 48 hours they will not return or refund you for bad or damage items Customer service and management is rude and have no communication skills at all . They rip you off with damage merchandise and have no accountability to help or refund you . Stay away from this store 👎🏿 I bought the chain saw and on first try the chain broke and little over 48 hours I went to return and the chainsaw and they said it’s over 48 hours and can’t take back even though the chain broke and almost damaged my eyes. They have courtesy for nothing. They give falls information about returns. stay away from this company.”

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Posted 3 months ago

“I had a great experience with SWIFT Truck Rentals. The booking process was simple, the trucks were clean and well-maintained, and pickup and return were quick. Their customer support was responsive and professional throughout. Definitely a reliable option for anyone needing a rental truck.”

Lowes 1 star review on 4th November 2025

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Posted 3 months ago

“Purchased a new washing machine and it was delivered within one day. A special thank you to Jorge and Juan 10 for their prompt and professional courtesy during the delivery. Was very pleased with the whole delivery process from Lowes.”

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Posted 3 months ago

“Poor service, too expensive, now I am supposed to check out myself with a stupid machine. SORRY, but I will never be back!”

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Posted 3 months ago

“Do not do a big project with Lowes. Horrible communication and customer service. Spent $6000 on countertop projects and did not show up in Lowes Rewards. See who they use for manufacturing and installation and work directly with them.”

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Posted 3 months ago

“First isn't LOWES a major international company? I went to a Lowes looking for four 6' vinyl fence and they had them on sale but they just sold the last one so me checked with another store 12 miles away and they had them so I called and ordered them for the next morning and then I hired a guy with a pickup to meet me at that Lowes and they brought them out after I waited for a hour plus put them on the truck and went to pay and they were a lot more them the price at the other Lowes so we got the manager and he said that the price at the other store was just for that Lowes I said I don't understand isn't Lowes Lowes and we had to unload them off the truck and leave without them and they didn't offer to make any kind of a concession, so before I left I called Lowes home office and got a really nice women who yry to explain the rules and then she said if you go to the Lowes website and read company policies you will see that Lowes doesn't guarantee the same prices at all of its stores in other words it's called a loophole in small print and I said who in he'll reads store policies before shopping, nobody, so I went back to the first Lowes and they were really nice and they were willing to make some sort of compensation but they didn't have any six footers in any other brand! And this billion dollar won't allow anybody in the entire company to keep its WORD, the worst thing I didn't make the mistake LOWES did and then they used a loophole to sleeze out of it!”

Lowes 1 star review on 15th October 2025

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Posted 3 months ago

“Bought two exterior sliding doors with install. Install team never showed , said their delivery truck couldn’t accommodate the door height even though they measured the doors. The next day Lowe’s was to deliver doors , they came without the doors, thought they were picking up a washer/dryer! Doors eventually delivered, the installers bumped back my install by a month. I called three times to no avail. I cancelled and will have someone else install. Do not recommend Lowe’s are the Crume company they use to install. Avoid the headache. Terrible! Read the reviews”

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Posted 4 months ago

“Going to Lowes is like going to a haunted house-you can sense the presence of employees, but you feel like you have to have a seance to find one. Even if you do see one, trying to track them down is like trying to find Bigfoot. Ala in all, its a paranormal experience.”

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Posted 4 months ago

“After 3 weeks, still no i install date for a single exterior door. They haven't even pulled the permit yet! Absolutely the worst I have ever experienced for a store/company for installation. I wish I had gone to Home Depot, next time I will.”

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Posted 4 months ago

“We needed a new leaf blower. Lowe's had one at what seemed like a good price. It was impossible to locate. The bay number listed for this product was not to be found. Someone finally realized it was on the top of one of their product display shelves that could only be reached with a ladder. But it wasn't there either. It was on top, just not in the correct place. Finally having it in our hands, we needed to check out as quickly as possible to keep on schedule. We didn't read the small print telling us that the battery was sold separately. Needless to say, no one cared if we knew that or not. Most likely, they didn't know either. It was listed at a good price. The additional $50 for the battery destroyed that advantage. It will be returned. I don't know why I keep shopping there. Really need to support my local hardware store.”

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Posted 4 months ago

“I purchased a lg stove and micro on Sept. 15. Your next day delivery came on sept 26, and the microwave came on Oct. 4. After the stove was installed I noticed a gas smell.Called toldthem my issue and they sent the same 2 "delivery" guys who tighted stuff and left. I call again getting the desk. Explained my situation to her, she said I would hear from manager before noon....three days ago! I had a local repair man come and he informed me that when delivery connected they loosened the valve he changed and never checked the basement connection! I had a ga s leak for 8 days.. Thank god we did'nt wait on The manager to help. Fom what I see is Lowes has 0 concern for the customers who keep their open! I could have blown up. It will be a very,very long time before I buy anything from them again. I spent over $1500.00 . So. I PAID alot to Lowes to pay a repair man to save our lives. They're not worth my business. And will am sharing my experience with everyone I talk to,........”

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Posted 4 months ago

“I'm extremely disappointed with my recent Lowe's experience and will never shop here again. I ordered plants online, and they arrived completely dead. What should have been a simple return turned into an absolute nightmare. I contacted customer support to arrange a return pickup, but no one showed up. I called again, scheduled another pickup – again, no one came. When I called for the THIRD time, the agent said she would "escalate" it yet again. At this point, I'd had enough of going in circles and asked to speak with a manager. Instead of helping me, she transferred me to a generic 1-800 number. The complete lack of accountability and follow-through is unacceptable. Dead plants, three failed pickups, and zero resolution. This experience has proven why Home Depot is far superior. This was my first purchase from Lowe's, and it will absolutely be my last. Save yourself the frustration and shop elsewhere.”

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Posted 4 months ago

“I purchased a 26kw Generac Generator with installation from Lowe’s on November 22, 2024. The installation company, Premier Construction, sent out their man to look at the job and to see what would be needed. I live in the country and have three meter bases served by one meter on the power pole. One for the house, one for the garage, and one for the barn. The representative from Premier said that there wouldn’t be a problem, but that they would probably need to have two load managers on the system for the spa and Jacuzzi so that the generator wouldn’t be overloaded when starting. On January 9, 2025 they came out to install the generator. When they completed the wiring for the generator and filling open slots in the breaker box for the house, they said they were done. They did not install any load managers. I asked what about the gas hook-up and they said the company would contact me for that. On the night of January 11, the main beaker box for the house shorted out. Apparently one of the bus bars was knocked loose by forcing a breaker onto the bar by the Premier crew. I tried to contact Premier by phone and email and got no response. I had to kill the power to the house to keep it from catching fire. The following morning, Sunday, I had to get a new breaker box and have it installed. I contacted Lowe’s on Monday and was told they would contact the contractor. Premier denied that they had even touched the box. I told them they needed to look at their before and after pictures of the box that they had worked on. On January 16 they came out to hook up the gas to the generator. They didn’t have what they needed; they were short of copper tubing and fittings. They come back the next day and still didn’t have what they needed. They had to go back to town to get what was missing. After the gas got hooked up and they tried to run the generator, it would run but not go into standby mode. They left with the generator turned off. On January 20, I contacted Lowe’s via email because no one would answer the phone at installation made easy, about the breaker box issues, the generator not working, and the mobile link not working. I still had no response from Lowe’s by January 25. On January 27, I contacted Premier and he stated that this is not his issue and I needed to contact Lowe’s. Lowe’s told me to contact Premier. On February 16 I filed a complaint with the Better Business Bureau. I heard from Lowe’s Executive Customer Relations the same day. On Feb. 17 I informed Lowe’s ECR about all of the issues so far. He said they would make sure everything was made right and wanted me to close out the BBB complaint. The state inspector came out and failed the install for the way the wiring was done, no load managers, and no bonding between the breaker boxes. On Feb 22, Lowe’s sent me a request for payment. The BBB was updated on numerous occasions throughout this process and every time, Lowe’s ECR would request that I close out the complaint. Through March and April, Premier would come out and try to make the corrections to be able to pass the inspection. The Load managers that were put in initially were too small for the load. When the 100 amp load managers were put in, they hummed constantly and got very hot. On May 16 I took pictures of the load managers with a thermal imaging camera and sent them to Premier. I contacted Generac about the load managers humming and being hot and was told that they should not hum or get that hot. I contacted Lowe’s ECR again and sent him the pictures. I was told that they were told that it was normal. On June 6 I again contacted Generac about the load managers and was again told that it was not normal. They said the contacts could be set in an open or closed mode and should not hum or heat up. They gave me the contact information for 5 Generac contractors that I could contact to come out and fix the issue. I told Lowe’s ECR what Generac had told me and he said I could have the issue resolved with one of those contractors at my own expense. On June 25, five and a half months after this fiasco started, the installation passed inspection. On July 2 Lowe’s ECR contacted me and requested that I sign the installed sales release-retain warranty document. They offered to give me $600 for my trouble and for the cost of the breaker box and installation. In the document, it has a non-disparagement clause, that states you can’t say anything negative about Lowe’s or its’ contractor. I told him that I will not sign the form, because I need to leave an honest and truthful review. On July 3 he stated he would move the case to closure. On July 9, I signed the completion. So now that the project is complete, I have the generator connected to the garage and house. The barn could not be connected, so I had to have a meter placed there that will cost me about $20 a month because I use minimum power there. So far the generator is operating as it should, but the base is already unlevel, as they just pushed some dirt under the back of the pad to get it level on the install. I still have load managers that hum and are very hot, but the contractor told me all I have to do after the inspection was to turn them off. I would never recommend that anyone use Lowe’s or Premier Construction for the purchase or installation of a home generator. Premier apparently does not understand the electrical codes of Tennessee and I am not impressed at all with the quality of the work. Lowe’s customer service was nonexistent until I had to get the Better Business Bureau involved. Once I did that, it seemed to be Lowe’s main focus to get the BBB complaint closed, not resolved. Once the complaint was closed with the BBB, Lowe’s attitude changed to, sorry for your problems but deal with it. Twice during this ordeal, I tried to have Lowe’s come and take the generator back and refund my money. I was told they don’t give refunds. Buyer beware! Here it is July 20 and I am not sure when or if my warranty is in effect. I was supposed to get the five year extended warranty, it was the special at the time of purchase, but I keep getting offers from Generac to extend my warranty to 5 years. Again, I would stay away from Lowe’s and Premier Construction.”

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Posted 4 months ago

“I ordered a 380 lb bathroom vanity/sink from Lowe’s. When my plumber opened the box, it was broken in half. Lowe’s told me the only way to get a refund was to personally return it to the store — even after I explained I am 62 years old, the item was far too big for my car, and I couldn’t possibly move it. They refused to help, saying it was “not their problem.” I had no choice but to pay my plumbers $450 to haul the broken vanity back to Lowe’s so I could get my money back. Now I’m left without a vanity in my condo until another one arrives from a different retailer. This was not just bad customer service — it was unreasonable. Lowe’s sold me a defective product and then made me solve the problem at my own expense. I expect better from a company of this size.”

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Posted 4 months ago

“Ronda helped me today I would have left and frustrated however she took the time to help me find my items while she’s still helping others she made my day”

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Posted 4 months ago

“I had an extremely disappointing experience with a recent door order from Lowe’s. After waiting five months for delivery, I was informed that the measurements were incorrect—despite the fact that a Lowe’s representative had come to my home to take them. I was then told I would need to wait an additional three months for a reorder. To make matters worse, obtaining a refund was unnecessarily difficult, and I had to escalate repeatedly before it was finally issued. This level of service is unacceptable. I trusted Lowe’s to handle the order professionally, and instead was left with months of frustration and no product. I hope Lowe’s takes this feedback seriously to prevent similar experiences for future customers.”

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Posted 4 months ago

Lowes is rated 1.6 based on 917 reviews