Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 827 Reviews

13 %

of reviewers recommend Lowes

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1.6

Based on 827 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shop at the Lowe's in Ventura frequently and I have had nothing but amazing service. Your team at the pickup and registers are amazing Zach always greets me asks if I was being helped hes an amazing person. And then the trio of Rosemarie, Suki and Michele go above and beyond everytime I go pickup my order. I was in retail for 31yrs and know how to treat customers. And these young ladies arr a huge asset to the Lowe's team. continued success Ventura location you all rock.”

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Posted 2 weeks ago

“Very very worse service was on hold 41 minutes then talked to lowes customer service then she transferred me to different phone number and this time I was on hold for 43 minutes got prove on phone still no answer for warranty service on whirlpool double door refrigerator they are the worst”

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Posted 2 weeks ago

“Worst customer service ever...However, plenty of cashiers to take your money...”

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Posted 2 weeks ago

“Heads up for all customers that buy a Blackstone grill. Purchased 36" on 05/16/25 and Lowes put it together. Picked up grill on 05/17/25 employees helped load it and I had straps to secure it in the back of a pick up truck. Unknown to us these grills hoods are not bolted on, unlike any other grill we have had. On the journey home the lid came off and was damaged, went back to the store and of course they are not responsible. So remember if you don't put it together yourself you would not know this. I do hope the supervisor instructs her employees the importance of securing the lid. I hope this helps other customers from the same experience and the extra expense of replacing the hood. Lowes at New Bern N.C.”

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Posted 2 weeks ago

“Ordered some items from Lowe’s and it was here overnight. They are so fast and soap prompt, and the service is always great there.”

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Posted 3 weeks ago

“I went to Lowe’s Bend, OR last Sunday 5/11/25 to purchase a large flatbed of goods. We ran into Jim in the electrical department, and he was extremely pleasant, knowledgeable and helpful. He then introduced us to Gene, who helped secure me a very nice and appreciated discount. Gene was also stellar, right up there with Jim. The “Jim and Gene Show” as we referred to them, were absolutely top notch. My bf suggested we do all our shopping on Sundays so we can have this awesome duo wait on us! Thank you for adding to a happy Mother’s Day, Jim and Gene!”

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Posted 3 weeks ago

“Lowest Lowe’s Protection Plan would not replace a defect door on my freezer. It is still functional is their reason. The door is defective and going to fail. Likely after the warranty has expired. Very unreasonable.”

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Posted 3 weeks ago

“Recently (2/19/25) purchased Duel Fuel Range, mini beverage fridge and a top end microwave from Lowe's (Purchased Online). They were all delivered and now installed in our new house. (good news) I had done a lot of research on the items with several retailers, but decided to purchase from Lowe's because of the protection plans available on the appliances and being a member of their Rewards Program to earn points for other items we will be needing. All was going well until I (3 different times) requested where my rewards points were for the OVER $7,000.00 purchase as they were not showing up. Got the "run around" from the local store location and was told to contact the 1-800 customer (no) service center. I was frustrated, but polite even though was on hold multiple times, then disconnected, called back (45 minutes of my life I'll never get back)... UGH! Final result... NO POINTS! Somewhere in fine print that I've never seen, apparently you do not get points for "Special Order" items?????? Free standing stove, Small beverage fridge and a top of the line Microwave!!! All advertised online, nothing mentioning Rewards Ineligible, no mention of these details even after dropping $7 Grand with Lowe's in one purchase, not even Half points offered... no customer service relief...Nothing-Nada-Zero! Well, that's what Lowe's will get from me from now on...Nothing-Nada-Zero, I'll take my and everyone who will listen business, purchases elsewhere. THE LOWE'S REWARD PROGRAM IS A JOKE!!!”

Helpful Report

Posted 3 weeks ago

“On May 09, 2025 I placed an Online order , #300901130250579277 lowes website shows tracking information " Preparing Your Order" only problem is, this is same information throughout the week, their online tracking is worst, when I call their 7327 NORTH CLIFF AVENUE, Brooklyn, OH, 44144 (216) 351-4723 location, I feel like I'm bothering them, they put on hold, they say call back later they have no computer available, then when I call back they are reading same Information I see in the computer, they don't offer any help, Lowes has no concept of customer service. I will canceling this online order, will never purchase anything on their online website and will think twice about going to their store.”

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Posted 3 weeks ago

“I purchased a refrigerator from Lowes at Tudor Road in Anchorage, AK. We wanted something immediately and spent over an hour researching with the sales agent different brands that were in stock. We choose one and he said it would be delivered 5/5/2025 before 12:30 pm. I took off work and at 1:00 pm I called because no one showed up. Only to be told that what I purchased and was showing as in stock is out of stock until July 2025. No one called or texted me. I wasted an entire day of my life that I cannot ever get back. The incompetence of Lowes and its employees cost me a day’s wages. I cancelled the order and will buy from Costco.”

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Posted 4 weeks ago

“Lowes is the worse experience I have ever had. The delivery guys treated us with no respect at all. After four days of trying to get a refrigerator, I will NEVER deal with this company again. From sales to management nothing but misinformation. And they made it clear they don't care anything about their customers.”

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Posted 4 weeks ago

“I want to give a huge shoutout to Tony at store #1053 in Pasadena, TX. I made an online purchase that required assembly. Tony went above and beyond to assist me in making that happen. He even helped me with unloading and loading my new item. He works in appliances so whenever I need a new appliance I will for sure ask for Tony. He deserves a raise and is a definite asset to your company. I hope this gets into the right hands so he can be recognized for his outstanding work ethic.”

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Posted 4 weeks ago

“I placed an order May 4, every day for 5days Lowe's confirmed delivery will be Saturday May 10 The night before changed delivery to 4 days later. No apology no way to contact them”

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Posted 4 weeks ago

“I was recently waited on several times by Yolanda at the FRONT check out (self service). Yolanda was AWESOME and did a great job helping me and assisting me with my purchase(s). I think the store on Hinkleville Road, Paducah, KY should let Yolanda know that she goes "above and beyond" to help customers out! Larry Edwards Paducah, KY”

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Posted 1 month ago

“Bought some items and paid cash Went to return a few items but didn’t have my receipt They refused to even give me an in store credit for them I will no longer buy anything from lowes again Home depot never gave me this problem”

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Posted 1 month ago

“Today we met Travis Marcus at the Lowe's in Madison. He is knowledgeable and provides great customer service. I would love to see him receive a great promotion for his almost 10 years of service with Lowes. I hope the corporate office and gives him a great bonus.”

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Posted 1 month ago

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Posted 1 month ago

“A senior wanted a clearance item for 1327.00. No delivery and had to take it them. Wow very poor service. He is also a veteran. Manager on duty wouldn't come out. Wasted an hour.”

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Posted 1 month ago

“I picked up 15 bags of Sta Green mulch black on sale model 15500055 on May 1 at Lowes sussex co rohoboth beach store in Delaware and as i was laying it down their were huge pieces of wood, pieces of plastic and tin with also look like i am a dog bone. This is not Premium Mulch. I am a My Lowes customer and not happy about this. Got one star for the guys at loaded it. Great Job!”

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Posted 1 month ago

“We bought two different products in the past two weeks that require either picking up and delivering. Each time the workers who were handling this have hissy fits about having to help lifting or aiding in the process. We used to buy only from Lowe’s because of the customer service and pricing. We even got a credit card with them because we shopped with them so much. After this recent experience, I think we’re done with them. Boardman Ohio Lowe’s has some serious issues with their customer service.”

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Posted 1 month ago

Lowes is rated 1.6 based on 827 reviews