Lowes Reviews

Name: Lowes
Rating: 1.66

1.7 Rating 972 Reviews

15 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.7

Based on 972 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Kathleen Wilson

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Anonymous // 01/01/2019

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“Lowe’s sucks! I will never shop at a Lowe’s again, I’m a 21 year retired AIRFORCE veteran and they don’t give veterans discounts , on certain items witch is what I buy , so why even support veterans , if you not going to give the 10% to all items . This message is probably not going to mean anything, because that’s the way corporations work , just wanted to voice my opinion. There are mom and pop shops that need the business and I will do business with them , so Lowe’s don’t do the veterans any favors by saying to give 10% off , and then say it’s only for certain items, such BS .”

Helpful Report

Posted 3 months ago

“Bought a Midea stove and refrigerator on 2/7/26 and both have gone bad in less than 3 months. Frozen food started to thaw and called Midea. It took them a week to send out a technician who said it was the board. It took a couple more days to get the board- then it still didn't work. In the meantime a friend loaned us one and we put it on our carport and I had to park my car in guest parking at the community we live in. Well- my car got hit no one left a note or anything. Back to Lowes... Midea issued an RGA for us to return the product. The Appliance manager sold us another non Midea brand in which I had to pay for. He told us he needed the sticker from the back or a photo of it and then will schedule a pickup of the defective refrigerator. I tried multiple times calling the store to speak with him, no one ever picked up in appliances so we had to drive to the store to speak with him. When my husband asked when the pick-up would be- Keep in mind what hillbillies we look like with this non-working refrigerator in our carport. Tom, the appliance manger is now telling us its Midea's fault that he can not schedule the pick up. So, I call Midea and they are telling me it is Lowe's fault- they can call Midea and get a confirmation number in order to schedule pick up. I hate being lied to- and Im really dissapointed in Lowes as well as Midea. I don't think you should tell a customer something then change the story a few days later. Midea was also terrible to deal with, and Lowes should consider selling better products as well as tell their employees to be honest with customers. Another issue is when I look up the purchase of my new refrigerator, I do not see it there but it sure is on my credit card!!!!”

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Posted 3 months ago

“I saw a little maple tree in a small pot. There was no price or sticker on it. I told the employee I wanted to buy it because Im old and any other trees come in large pots and I cant dig a hole big enough. She went to talk to a manager; came back without the tree saying , Sorry, we cant find a number for it. I asked couldn’t the manager just price it ? No, not happening . So… I left the store without buying the cart full of plants. If they are going to set the tree aside and ignore it, let it die, when I would’ve taken great care of it and planted it??? Not shopping there any longer. Just the last straw in being treated poorly there .”

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Posted 3 months ago

“NEVER get backsplash tile installed by Lowe’s. I have had a horrible experience with them going back several months and constant miscommunication and unresponsiveness with Lowe’s management and Hunter’s Flooring. First of all, they admitted to misrepresenting the tile display in the store, then said that was how it was supposed to look (see pictures below). This is what Trish the manager told me. Also, they never followed up and the Hunter’s Flooring representative kept making different excuses, like he was fishing for excuses. SAVE yourself the aggravation and stay away from this group. First negative experience I’ve had with Lowe’s, but it will be a lasting one.”

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Posted 3 months ago

“I purchased a BHI Mini Split Air Conditioner from Lowes. The Lowe's representative was extremely helpful and highly recommended this product. I had it professionally installed and it was working within hours of installation. Now that it has been installed for two weeks, i am very happy with it and it works well. I highly recommend this product for a small area in your home such as the garage or a large bedroom.”

Helpful Report

Posted 4 months ago

“I would give no stars but it's not an option. Had entry door put in and they ordered the wrong storm door and wrong size trim. It will be months before it gets finished now. Managers just hang up on you when you call and the service is terrible. DO NOT USE ANY INSTALLATION SERVICE PROJECTS FROM LOWES.”

Helpful Report

Posted 4 months ago

“Went to Lowe’s in Marrero and I should have known the parking lot was empty but I went in anyways! The entire store I walked looking for what I needed and 1 employee yes 1! NEVER AGAIN”

Helpful Report

Posted 4 months ago

“Vicki in your customer service department in the Chico, CA store was excellent, courteous, knowledgeable and instrumental in helping me with my project! I am grateful for her help.”

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Posted 4 months ago

“I went to Lowe's to purchase a new dryer in February for my new home expressed the same to associate that I would be moving into April 1st, when I went to hook up dryer I realized there wasn't a electric hook up (no biggie in my mind) went back to Lowe's bought same unit in gas & asked to return other unit upon delivery of correct unit. I was informed that Lowe's has a 48hr policy YOU HEARD ME RIGHT 48HR return policy & they refused to return my BRAND NEW NEVER INSTALLED DRYER. I spoke to Norma a Customer Care Manager ID #809428 & she berated me for not reading my email, although I opted for TEXT updates BECAUSE I received several hundred emails a day, she stated I chose not to read my email making it my fault I didnt know about their 48hr return policy on appliances!”

Helpful Report

Posted 4 months ago

“I generally shop at Lowe’s for my home needs, but my recent experiences at the checkout have been very uncomfortable. While using the self-checkout, an employee from the front door repeatedly approached me and began pushing buttons on my screen without me asking for any assistance. This felt invasive and unnecessary. What made the situation more concerning was that there were five or six other employees standing around the front door talking, yet I was the only person checking out and the only one being "monitored" this closely. It felt less like helpfulness and more like I was being watched or screened. This has happened multiple times now, and it makes for a very unwelcoming environment. Management should ensure that staff respect customers' personal space and that "help" is only provided when requested.”

Helpful Report

Posted 4 months ago

“Paid over $20,000 to Lowe’s for Cali vinyl plank flooring and got a terrible installation. The floor is now uneven, making noise, and already buckling — clear signs of improper work. Even worse, the manufacturer confirmed the issues are due to bad installation and that Lowe’s should fix it, but Lowe’s refuses to take responsibility. Completely unacceptable for a project at this price. Poor workmanship, no accountability, and zero customer support. Avoid Lowe’s installation services at all costs.”

Helpful Report

Posted 4 months ago

“The interface is clean and user-friendly. Operations are smooth and uninterrupted. Customer service is reliable and responsive. A very satisfying experience.”

Helpful Report

Posted 5 months ago

“The interface is clean and user-friendly. Operations are smooth and uninterrupted. Customer service is reliable and responsive. A very satisfying experience.”

Helpful Report

Posted 5 months ago

“Avoid going to any Rona/ Lowes stores There is no longer any real customer service at the Oakville Rona which had always been awesome!!! I visited twice today @ Oakville to have my Uberhaus Bathroom Faucet cartridges replaced as they were both leaking. This Tap set came with a "Lifetime Warranty" No Luck!! Both times I went to the Service desk and interrupted the woman & man that were behind the counter. Both times the lady was on social media while the man was wring a text msg... both mobile phone screens were displaying a clear view I was informed to go and ask Curtis what to do , he was very helpful and gave me the phone number to Uberhaus cust service, however there were two phone prompts after dialing 1 -844- 271 - 5994 1 for U.S 2 for Canada purchases - both lines came back with a message "unable to complete call" and was disconnected 4 times. I called back a 5th time an got Uberhaus service, again they couldn't help at all I was told to go online @ Lowes and find the part numbers. I had supplied Uberhuas Cust service with pictures of the cartridges and the Faucet model. WHY??? WHAT WARRANTY?? WHY BUY HERE?? YOU'LL NEVER GET WARRANTY SATISFACTION!!! WHY??”

Helpful Report

Posted 5 months ago

“Th delivery company that Lowe’s uses has really great people working for them. The company is XDT and Theo and Peter were my delivery guys. They delivered my mom’s stove and microwave, were kind and professional and I’m glad to have gotten good service. Thanks Lowe’s! We’ll buy from you again!”

Helpful Report

Posted 5 months ago

“Placed an order today. Was sent a text that part of the order had been cancelled. Their website said it couldn't look up the order. I called customer service. Their AI couldn't tell me what part was cancelled. Finally talked to a rep but by that time the partial order was already on the move to me. No chance to have them replace it with a different product and this is a very easily replaced item. No call or text to select a replacement part. Now I cannot finish the project because the part won't fit in my car and I'm not paying another $70-$80 for delivery. Supervisor I spoke with did nothing to make things right. This is goodbye, lowes.”

Helpful Report

Posted 5 months ago

“#1 charge $39. fee for delivery BS #2 never notified me on delivery time the night before.I called after 7pm. #3 delivery time was 11am to 3pm #4 Called 230pm advised delivery time now 1pm to 5pm #5 Lowe's need to deliver their items locally #6 might try another store next time”

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Posted 5 months ago

“200501068261970259 The team delivered my fridge with much efficiency !”

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Posted 5 months ago

“Lowe’s must be Having trouble!!! I Will Never Shop there Again….”

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Posted 5 months ago

“Had an appointment for shed to go over pricing and install when I logged in said no appointment called customer service number and no one could help”

Helpful Report

Posted 5 months ago

Lowes is rated 1.7 based on 972 reviews