Lowes Reviews

Name: Lowes
Rating: 1.66

1.7 Rating 960 Reviews

15 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.7

Based on 960 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The interface is clean and user-friendly. Operations are smooth and uninterrupted. Customer service is reliable and responsive. A very satisfying experience.”

Helpful Report

Posted 1 month ago

“Avoid going to any Rona/ Lowes stores There is no longer any real customer service at the Oakville Rona which had always been awesome!!! I visited twice today @ Oakville to have my Uberhaus Bathroom Faucet cartridges replaced as they were both leaking. This Tap set came with a "Lifetime Warranty" No Luck!! Both times I went to the Service desk and interrupted the woman & man that were behind the counter. Both times the lady was on social media while the man was wring a text msg... both mobile phone screens were displaying a clear view I was informed to go and ask Curtis what to do , he was very helpful and gave me the phone number to Uberhaus cust service, however there were two phone prompts after dialing 1 -844- 271 - 5994 1 for U.S 2 for Canada purchases - both lines came back with a message "unable to complete call" and was disconnected 4 times. I called back a 5th time an got Uberhaus service, again they couldn't help at all I was told to go online @ Lowes and find the part numbers. I had supplied Uberhuas Cust service with pictures of the cartridges and the Faucet model. WHY??? WHAT WARRANTY?? WHY BUY HERE?? YOU'LL NEVER GET WARRANTY SATISFACTION!!! WHY??”

Helpful Report

Posted 1 month ago

“Th delivery company that Lowe’s uses has really great people working for them. The company is XDT and Theo and Peter were my delivery guys. They delivered my mom’s stove and microwave, were kind and professional and I’m glad to have gotten good service. Thanks Lowe’s! We’ll buy from you again!”

Helpful Report

Posted 2 months ago

“Placed an order today. Was sent a text that part of the order had been cancelled. Their website said it couldn't look up the order. I called customer service. Their AI couldn't tell me what part was cancelled. Finally talked to a rep but by that time the partial order was already on the move to me. No chance to have them replace it with a different product and this is a very easily replaced item. No call or text to select a replacement part. Now I cannot finish the project because the part won't fit in my car and I'm not paying another $70-$80 for delivery. Supervisor I spoke with did nothing to make things right. This is goodbye, lowes.”

Helpful Report

Posted 2 months ago

“#1 charge $39. fee for delivery BS #2 never notified me on delivery time the night before.I called after 7pm. #3 delivery time was 11am to 3pm #4 Called 230pm advised delivery time now 1pm to 5pm #5 Lowe's need to deliver their items locally #6 might try another store next time”

Helpful Report

Posted 2 months ago

“200501068261970259 The team delivered my fridge with much efficiency !”

Helpful Report

Posted 2 months ago

“Lowe’s must be Having trouble!!! I Will Never Shop there Again….”

Helpful Report

Posted 2 months ago

“Had an appointment for shed to go over pricing and install when I logged in said no appointment called customer service number and no one could help”

Helpful Report

Posted 2 months ago

“Ordered washing machine Feb 17th now March 4th still no delivery never will order from lowes”

Helpful Report

Posted 2 months ago

“Was pleased with our shopping experience at Lowes on Lake Underhill Rd in Orlando today, 3/2/2026. Upon entering the store we were greeted several times by employees wanting to help us find what we were looking for. The departments we entered were staffed with employees waiting to help us find the product we were looking for. This is a great improvement over the last several years, trying to find a employee just to ask a question. I have enjoyed shopping at Lowes but this experience was outstanding.”

Helpful Report

Posted 2 months ago

“Lowes address delivery Issue ROME NY store the manager Rich address Issue he had to leave however had assistant JeSSICA ZACH. assoc. Ted. THEY WENT above beyond to ensure proper Del. Product Knowledge appliance. TEAMWORK. 10. stars”

Helpful Report

Posted 2 months ago

“We went into Lowes in durant oklahoma and found a drill set that was marked for 44.98 it was not the actual price when my husband tried to get the store manager to show him what was priced for the amount that he had posted he could not find anything for that price. If you are going to have a price posted in big large letters then honor that price or at least have something on the shelf for that price. The manager was not very friendly or helpful and this pricing issue needs to be addressed before someone else has the same issues. The store number is 2214 the store manager is Skyler Harris.”

Helpful Report

Posted 3 months ago

“To begin with, the refrigerator should have been scheduled to have been delivered a week ago. When the delivery guys left today, we were taking the tape off of refrigerator and noticed the big dent and scratch near the bottom on the side. BAD DELIVERY GUYS!!! This whole process has been a **** show and you can never get in touch with anyone to help.”

Helpful Report

Posted 3 months ago

“I buy there lumber not much else .I was in there store on 2/20/26 loading lumber on cart and this young lowes employee is staring at me I guess to try to intimadate me did not work ,once I stared back at him and he scurried away . so much for ending there dei policys,home depot or the lumber yards nextime”

Helpful Report

Posted 3 months ago

“Do NOT buy appliances from Lowe's!! Purchased a brand new fridge as well as paying for delivery that Lowe's had set up delivery for, day of delivery 2 random men in an unmarked van tried to deliver a damaged dented fridge. After hours of aggravation we were able to locate another fridge with zero help and lots of attitude from Lowe's. Once again Lowe's set up delivery and again another unmarked truck showed up with 2 random men to deliver who damaged my kitchen floor !!! Lowe's will take zero accountability and said that I need to take this up with the so called "professional " delivery company that Lowe's hired! It has been months with no resolution or help.Do yourself a favor and shop elsewhere!”

Helpful Report

Posted 3 months ago

“I needed one bathroom door replaced. I went to the store at grant and the boulevard with my measurements. They suggested I send someone out to measure at no charge. The man who came out was abrupt and rude. The process was he would measure and sit down with us and go over estimate. He said he forgot to charge his computer and did not have charger. He said would send us estimated. I wanted an inexpensive door approximately $150. Later that day i got the estimate and it was $750. There was no breakdown of costs. I was very upset but decided to take a ride to the store. I eventually worked my way up to a supervisor of Millwork department. The information was not loaded yet so she gave me her phone number and/or a promise to call. I called in 48 hours. Was told she was busy and would call back. I never heard from her. Called next day she was not in but would be in next day but not sure what time. The gentleman from millwork said call me back to let me know. I am still waiting for that call. When in the store staff seemed helpful. I wanted an explanation on cost. But as it turns out they couldn’t bother to get back. It all worked out I found someone to do work including the door for $300. Will not be using Lowe’s again.”

Helpful Report

Posted 3 months ago

“Charlene in the Castlerock, Colorado Lowes paint department went above and beyond with her service and help in selecting the proper paint and even added advice about the best ways to complete our project efficiently. She was incredible and I/we will look for her again when we shop there.”

Helpful Report

Posted 3 months ago

“Never order on line with lowes. Recieved only part of my order. Was not reimbursed for the short age despite several attempts. The lose was several hundred dollars.”

Helpful Report

Posted 3 months ago

“Lowes Conroe Texas. Painting dept. Dean is a master paint specialist. Hes helped me during the last 11 months. Hes accurate, patient, courteous, and has that Wow in and out satisfaction every time. It feels so good to go to that paint dept. EVERYTIME. *****”

Helpful Report

Posted 3 months ago

“Website delivery promise date for items instock are inaccurate. If you need it asap best to pick it up yourself. Delayed promised deliveries are not only an inconvenience but are costly. Customer service can't help. All customer service can do is apologize. There is no accountability for delays.”

Helpful Report

Posted 3 months ago

Lowes is rated 1.7 based on 960 reviews