Lowes Reviews

Name: Lowes
Rating: 1.64

1.6 Rating 939 Reviews

14 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 939 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Telephone, Email

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Cassandra Bridges

Ray

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Kathleen Wilson

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Anonymous // 01/01/2019

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“Mr. Steve (who is in his 70s I think!) helped me tremendously 2/16/26 when I needed a particular power strip cord that was not restocked & he brought down for me. It ended up not having the end I needed, so I left store. He yelled for me in the parking lot that he had found what I needed! I returned to purchase it & the pipe I needed for it, again with his expert help. He had also made 2 keys for me earlier... Without his persistance I would had left without what I came for, but instead made several purchases with his assistance. Thank you Mr. Steve. You are THE BEST!!!”

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Posted 1 month ago

“Thank you Adria at the Smoky point customer service desk for being so nice and going beyond expectations, also thank you Bill the manager. I will remain a loyal customer”

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Posted 1 month ago

“A lady by the name of Nat, was of outstanding service. Extremely helpful and friendly and professional. Excellent hospitality skills. She is based at the Armadale branch in Western Australia. Many thanks to you”

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Posted 1 month ago

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Posted 1 month ago

“Feel ripped off. Ordered a new washer, delivered friday. Called saturday as it was making loud bang noises. Techs came monday told me they'd be sending a new one. Checked on this tuesday only to be told that no such thing will happen and luckily I paid for a warranty that might work to have it fixed. Lowes said return period was 48 hours. A little suspect when the techs can't come out for three days. I can't recommend purchasing through them. the online chat people were very helpful comparatively, but as a company this is poor behavior.”

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Posted 1 month ago

“I ordered a stackable washer/dryer on the web. I called the store & spoke with the Appliance guy. I asked if there was anything else I needed to buy & get said no. It was delivered today. Not only did i need to buy a cord & venting but the measurements on the ad were wrong. The delivery guys were fantastic! They worked very hard to get it in the house. I called Lowes & they said to have them put it in the truck. No response when I told her that specs were wrong on the ad. I will not buy anything else at Lowe's! Shameless!”

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Posted 2 months ago

“Caleb at statesboro lowe’s approached me when i first got in to the lowe’s at statesboro and not only answered my question immediately he took me to the exact isle where i needed to be and sent me to the cashier with everything i needed for a very quick trip on and out. great experience!! Thank you Caleb!!!”

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Posted 2 months ago

“Could not return item after buying 3 days prior did not have receipt but did have my credit card proof plus I am sure they have me on camera”

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Posted 2 months ago

“Larry, (#10) in the appliances department, is a champion people person and obviously has a pedigree in home appliances. His knowledge base of all the brands makes him comfortable to speak with and gives one confidence in decision making. A very pleasurable person with zero sales pressure. Do yourself a favor before purchasing a home appliance and spend time with Larry at the Bowling Green, KY Lowe's!”

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Posted 2 months ago

“Lowes Wadsworth Ohio is the very best store I have ever shopped in. I shop at Lowes stores from Florida to Ohio and the service, cleanliness and customer service at the Wadsworth store is the very best.”

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Posted 2 months ago

“We bought a dishwasher Nov. 18 2025. A Lowes-contracted plumber installed it on Nov. 18, 2025, but there was no dishwasher handle, and he said he would contact Lowes and get one. Well, after numerous calls we made to Lowes with no result, and now it is Jan. 27, 2026 and still no handle!”

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Posted 2 months ago

“We have been dealing with an exterior door issue since July 2025. I have filed a complaint with corporate and my contact person doesn't seem to know what is going on. She called me a few minutes ago to ask me if I have the door before they have someone come to install it, the installer should bring the door how am I supposed to get it? We have spent a lot of money on this door. I don't recommend Lowe's. The original door was not inspected after they installed it, we noticed it was not flush. Reported it, however the person that took the initial call never logged it. That's when a formal complaint was reported. It's now 6 months later and still waiting. I am done with Lowe's.”

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Posted 2 months ago

“So l just went to Lowes in Martinsburg Wv an they will not match the prices at Lowes in Winchester Va. Hopefully the blizzard tonight wipes out their building”

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Posted 2 months ago

“Lowe's Home Improvement sucks! I ordered a freezer on Jan 8...waited until January 17 so I could get a Saturday delivery. Wednesday the 14th they confirmed via text the delivery on the 17th. I cleared my day...I was expecting a call the night before to give me a time which I never received. I went online to find out they changed the delivery date without informing me. The delivery was moved and was supposed to receive it today. I received an appt between 10-2. I received a call at 930 to tell me they were on their way and to let me know it was damaged do I still want it. I said no so they ordered me a new one. I called customer service and explained it all to them. They transfered me to the distribution center...I explained it all again. They couldn't help me so they transfered me back to customer service and explained it again. The agent said they will get me a new one but it's out of stock until the 3rd...but they would deliver to me on the 1st. How would they deliver something not in stock. He back peddled and said ..no it will be instock Jan 31...BS. he said once it's delivered I will get a courtesy credit. I told him I want a freezer they have in-stock as to avoid this delivery issue and they could apply the courtesy credit to that freezer. After waiting 5-10 more minutes he said he would give me $40. I told him my 2 wasted days was worth more than $40 and to cancel my order and will not be buying from them ever! They are ridiculous...$40?”

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Posted 2 months ago

“I took delivery for a refridgerator on 1/21/06 and the two men were corteous, efficient and extremely resposive to questions. We could'nt be more satisfied with the delivery service.”

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Posted 2 months ago

“I am extremely disappointed with Lowe’s return policy, specifically regarding Christmas gifts. While most major retailers extend their return windows during the holiday season to accommodate gift-giving, Lowe’s remains incredibly rigid. I attempted to return a gift that didn't work out, only to be told it was past the "30-day window" or that "seasonal items" are final sale once the holiday passes. This policy is completely out of touch with how people shop in December. If you buy a gift in late November or early December, the 30-day window is essentially gone by the time the recipient even opens it on Christmas Day. Most of their competitors (like Home Depot or Walmart) offer a much more reasonable "Holiday Guarantee" that lasts through the end of January. By sticking to such a short window, Lowe's makes it nearly impossible to return gifts that don’t fit, are duplicates, or simply aren't needed. Pros: None for gift-givers. Cons: Short return windows, no holiday extensions, and zero managerial discretion for gift returns. Bottom Line: Do not buy Christmas gifts here unless you are 100% sure they won’t need to be returned. I’ll be taking my holiday business to retailers that actually value customer convenience during the most expensive time of year.”

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Posted 3 months ago

“everything does anyone know what is going on there it sure seems like they don't all you get the run around from agent to agent and get no whare for hours”

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Posted 3 months ago

“I went to buy 50 feet of wire. Lowes price $177.00. The exact wire on Amazon is $66.00. Lowes is a rip off i order from Amazon. When I am buying anything at Lowes I check Amazon price to make sure Lowes is not ripping me off.”

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Posted 4 months ago

“I bought kitchen and bathroom cabinets from Lowes. Luckily I didn’t use their installers or countertop people as both were non responsive. The Cabot’s came wrong and missing pieces but our installers fixed the problems at our cost. It took 6 months to get some pieces that were missing. Then we discovered half the drawers had the right guide hardware and half had the wrong hardware. After 5 months the manufacturer sent us the right hardware but Lowes refused to get it installed. Please don’t use them for any half way large project”

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Posted 4 months ago

“Ordered a gas dryer and an LP conversion kit, dryer came dented and no conversion kit on the delivery truck. This was the second time there was a screw up with my deliveries, the first time it was with a dishwasher we ordered that came without the hookup that was ordered with it I refused the dryer because of damage and missing parts, I will never order from Lowe’s again.”

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Posted 4 months ago

Lowes is rated 1.6 based on 939 reviews